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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Job Responsibilities

Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.

Foster strong customer relationships to enhance retention and loyalty.

Work cross-functionally with internal teams to ensure seamless customer experience.

Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.

Serve as a brand ambassador by upholding company values and delivering outstanding service.

Apply coaching, feedback, and training to enhance performance and customer satisfaction.

Ensure the security and privacy of customer information.

Perform additional duties as required to support business operations.

Job Requirements

High school diploma or GED.

1-2 years of customer service or retail experience preferred.

Strong verbal, written, and interpersonal communication skills.

Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.

Proficiency in learning and using new software applications.

Excellent problem-solving and conflict resolution skills.

Strong attention to detail and ability to multitask effectively.

Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.

Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

Bilingual proficiency in Spanish.

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Job Category: Customer Service JY\nRequisition Number: PHONE002555\nNashville, TN 37214, USA\nDescription

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.\nJob Responsibilities:\nCommunicate with customers via chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.\nFoster strong customer relationships to enhance retention and loyalty.\nWork cross-functionally with internal teams to ensure seamless customer experience.\nMeet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.\nServe as a brand ambassador by upholding company values and delivering outstanding service.\nApply coaching, feedback, and training to enhance performance and customer satisfaction.\nEnsure the security and privacy of customer information.\nPerform additional duties as required to support business operations.\nJob Requirements:\nHigh school diploma or GED.\n1-2 years of customer service or retail experience preferred.\nStrong verbal, written, and interpersonal communication skills.\nAbility to thrive in a fast-paced, dynamic environment while meeting performance expectations.\nProficiency in learning and using new software applications.\nExcellent problem-solving and conflict resolution skills.\nStrong attention to detail and ability to multitask effectively.\nReliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.\nFluent in English with strong typing skills (must meet minimum words-per-minute requirement).\nWhat We Offer:\nWeekly Pay:

Enjoy the convenience of receiving your pay on a weekly basis\nPaid Training:

Start with two weeks of fully paid training to set you up for success\nSupportive Team Environment:

Join a collaborative and inclusive team that values your contributions\nComprehensive Benefits Package , including:\nMedical, dental, and vision insurance\n401(k) retirement plan\nMental health wellness and support resources\nPrescription benefits\nEducation assistance and student loan debt repayment support\nDomestic partner allowance\nAnd more!\nBehaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well\nEnthusiastic

Shows intense and eager enjoyment and interest\nMotivations

Preferred

Self-Starter

Inspired to perform without outside help\nGrowth Opportunities

Inspired to perform well by the chance to take on more responsibility\nEducation

Required

High School or better.

","Chat Support Representative - Journeys (Onsite)

Job Category: Customer Service JY\nRequisition Number: PHONE002555\nNashville, TN 37214, USA...","Chat Support Representative - Journeys (Onsite)",[542],{"_458":459,"_454":455,"_452":543,"_456":457,"_460":544},"Nashville, TN, United States, 37214","37214",["B","2883652980"],"8 days ago","/jobs/2883652980-chat-support-representative-journeys-onsite","/jobs?keyword=Chat+Support+Representative+-+Journeys+%28Onsite%29",{"_435":434,"_439":550,"_470":471,"_462":463,"_248":551,"_446":552,"_433":434,"_113":540,"_437":199,"_438":199,"_472":471,"_448":199,"_449":553,"_431":555,"_473":474,"_436":129,"_487":556,"_478":557,"_489":540,"_491":484,"_493":494,"_495":496,"_497":548},["D",1773730800000],"Chat Support Representative - Journeys (Onsite)

Job Category : Customer Service JY\nRequisition Number : PHONE002555\nPosted: March 13, 2026\nFull-Time\nOn-site\nLocations

Showing 1 location\nDescription

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.\nJob Responsibilities:\nCommunicate with customers via chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.\nFoster strong customer relationships to enhance retention and loyalty.\nWork cross-functionally with internal teams to ensure seamless customer experience.\nMeet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.\nServe as a brand ambassador by upholding company values and delivering outstanding service.\nApply coaching, feedback, and training to enhance performance and customer satisfaction.\nEnsure the security and privacy of customer information.\nPerform additional duties as required to support business operations.\nJob Requirements:\nHigh school diploma or GED.\n1-2 years of customer service or retail experience preferred.\nStrong verbal, written, and interpersonal communication skills.\nAbility to thrive in a fast-paced, dynamic environment while meeting performance expectations.\nProficiency in learning and using new software applications.\nExcellent problem-solving and conflict resolution skills.\nStrong attention to detail and ability to multitask effectively.\nReliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.\nFluent in English with strong typing skills (must meet minimum words per minute requirement).\nWhat We Offer:\nWeekly Pay:

Enjoy the convenience of receiving your pay on a weekly basis\nPaid Training:

Start with two weeks of fully paid training to set you up for success\nSupportive Team Environment:

Join a collaborative and inclusive team that values your contributions\nMedical, dental, and vision insurance\nMental health wellness and support resources\nEducation assistance and student loan debt repayment support\nDomestic partner allowance\nAnd more!\nQualifications

Details of qualifications are described in the sections above. This role aligns with the requirements and preferred attributes listed under Job Requirements and Preferences.\nBehaviors

Preferred

Detail Oriented

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well\nEnthusiastic

Enthusiastic:

Shows intense and eager enjoyment and interest\nMotivations

Preferred

Self-Starter:

Inspired to perform without outside help\nGrowth Opportunities:

Inspired to perform well by the chance to take on more responsibility\nEducation

Required

High School or better.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr\n","Chat Support Representative - Journeys (Onsite)

Job Category : Customer Service JY\nRequisition Number : PHONE002555\nPosted: March 13, 2026...",[554],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2908743371"],"5 days ago","/jobs/2908743371-chat-support-representative-journeys-onsite",{"_435":434,"_439":559,"_470":471,"_462":560,"_248":561,"_446":562,"_433":434,"_113":563,"_437":199,"_438":199,"_472":471,"_448":199,"_449":564,"_431":570,"_473":571,"_436":129,"_487":572,"_478":573,"_489":563,"_491":574,"_493":575,"_495":576,"_497":577},["D",1773072000000],"Infinity Sales Group","Provides timely and accurate information to incoming customer order status and product knowledge requests - Works closely with customer service leadership to resolve caller inquiries. - Provides timely feedback to leadership regarding service failure Customer Service Representative, Customer Service, English, Spanish, Bilingual, Representative, Sales, Retail\n","Provides timely and accurate information to incoming customer order status and product knowledge requests - Works closely with customer service lea...","Customer Service Representative - Bilingual (Spanish & English)",[565],{"_458":459,"_454":566,"_452":567,"_456":568,"_460":569},"Boca Raton","Boca Raton, FL, United States, 33481","FL","33481",["B","2833186623"],"Work at Infinity Sales Group","13 days ago","/jobs/2833186623-customer-service-representative-bilingual-spanish-english","Boca Raton, FL, United States","/jobs?keyword=Infinity+Sales+Group","/jobs?location=Boca+Raton%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative+-+Bilingual+%28Spanish+%26+English%29",{"_435":434,"_439":579,"_470":471,"_462":580,"_248":581,"_446":582,"_433":434,"_113":583,"_437":199,"_438":199,"_472":471,"_448":199,"_449":584,"_431":590,"_473":591,"_436":129,"_487":556,"_478":592,"_489":593,"_491":594,"_493":595,"_495":596,"_497":597},["D",1773727200000],"Wells Fargo","Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency. Seek ways to improve quality customer experience by collecting a English, Spanish, Bilingual, Associate, Representative, Customer Experience, Banking, Education\n","Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial syste...","Associate Account Resolution Representative - Auto - Bilingual (Spanish/English)",[585],{"_458":459,"_454":586,"_452":587,"_456":588,"_460":589},"Irving","Irving, TX, United States, 75084","TX","75084",["B","2908770159"],"Work at Wells Fargo","/jobs/2908770159-associate-account-resolution-representative-auto-bilingual-spanish-english","Associate Account Resolution Representative - Auto - Bilingual (S...","Irving, TX, United States","/jobs?keyword=Wells+Fargo","/jobs?location=Irving%2C+TX%2C+United+States","/jobs?keyword=Associate+Account+Resolution+Representative+-+Auto+-+Bilingual+%28S...","actionData","errors"]