Customer Service Representative

Immediate opportunity for a Customer Service Clerk to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Process incoming calls/orders on a daily basis. Process orders in a high volume call center. Assist and document internal and external customers with inquiries related to the sale and delivery of product. Resolves internal and external customer service issues independently with general supervision. Manage all customer contacts to our policy of First Call resolution Quote discounts, new items, and various other products information to customers and salespeople. Adhere to common practices, concepts, and procedures within the customer service field. Use a combination of pre-established guidelines, creatively and independent judgment to make decisions and to accomplish goals and objectives. Keep team leads/management informed of any problems on any escalated issues. Provide information to and helps other departments, treating all of our customers professionally and respectfully. Advise team leads/management of any problems or mistakes so that appropriate resolution can be reached. Assist team with cash applications, collections, and customer research. Know and understand all company policies. This is a 6+ month contract-to-hire position in Schertz. Enjoy an onsite work environment, 8am - 5pm. Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts. REQUIRED SKILLS: 1-3 years of experience in a customer service role in a call center environment Experience with internet-based phone systems 10-key by touch MS Office proficiency Detail-oriented Excellent communication skills High school diploma PREFERRED SKILLS: 3-5 years of experience Bachelor's degree Associate's degree Working knowledge of Oracle, CCAAS, or Salesforce Must be authorized to work in the US. Sponsorships are not available.