HRIS Service Desk Analyst (41368)
Idealforce, Phoenix, AZ, United States
HRIS Service Desk Analyst
IDEALFORCE has a contract position available immediately for a HRIS Service Desk Analyst to join our customer in Phoenix, Arizona. This is an onsite position. Kindly respond with your most up-to-date resume if you would like to pursue this opportunity. Only local candidates need to apply. Fingerprint clearance is required for this role. The HRIS Service Desk is critical to the success of our organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. All HRIS Service Desk Analysts are responsible for providing technical assistance and support related to HRIS, YES, MAP, and Talent Acquisition. Utilizing OSTicket application, Analysts triage, troubleshoot, diagnose, and resolve HR-related support issues. They log and track all requests for assistance, isolate problems, and determine and implement client-focused solutions. Responsibilities and core skills expected for every HRIS Service Desk Analyst include: Provide technical assistance and support for incoming queries and issues related to HRIS, YES, MAP, and Talent Acquisitions Respond to queries over the phone Respond to email messages for customers seeking help Ask questions to determine the nature of the problem Walk the customer through the problem-solving process Act as a liaison between business communities and IT Document all service activity in OSTicket Communication with customers is required: keeping them informed of progress, notifying them of impending changes Improve customer service, perception, and satisfaction Fast turnaround of customer requests Ability to work in a team and communicate effectively Work with other service delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Appropriately escalate service requests that require higher levels of technical support Stay current with system information, changes, and updates Knowledge, skills, and abilities include: Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment Working knowledge of a range of remote administration and diagnostic utilities Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes Extensive application support experience and knowledge with Microsoft's entire suite of products, including Outlook/Exchange Exceptional knowledge of Microsoft Operating Systems Exceptional knowledge of Microsoft Office Suite Strong knowledge of OSTicket system Ability to independently troubleshoot new technologies as they emerge (including software) Proven track record of being detail-oriented, with outstanding follow-through Able to effectively interact with all levels of the organization Excellent oral and written communication skills Ease in learning new skills or enhancing existing skills Expert planning and organizing Expert problem-solving skills, identifying the root cause of a problem Always customer-focused for all service delivery activities Flexible and adaptable Attention to detail Ability to maintain your cool in a stressful environment Additional information: All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in the US are encouraged to apply. Candidates must clear the background check prior to commencing the assignment. Third-party candidates: Email your candidate/s resume to joseph.shelton@idealforce.com along with the following details: Rate, Current location, and Availability. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
IDEALFORCE has a contract position available immediately for a HRIS Service Desk Analyst to join our customer in Phoenix, Arizona. This is an onsite position. Kindly respond with your most up-to-date resume if you would like to pursue this opportunity. Only local candidates need to apply. Fingerprint clearance is required for this role. The HRIS Service Desk is critical to the success of our organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. All HRIS Service Desk Analysts are responsible for providing technical assistance and support related to HRIS, YES, MAP, and Talent Acquisition. Utilizing OSTicket application, Analysts triage, troubleshoot, diagnose, and resolve HR-related support issues. They log and track all requests for assistance, isolate problems, and determine and implement client-focused solutions. Responsibilities and core skills expected for every HRIS Service Desk Analyst include: Provide technical assistance and support for incoming queries and issues related to HRIS, YES, MAP, and Talent Acquisitions Respond to queries over the phone Respond to email messages for customers seeking help Ask questions to determine the nature of the problem Walk the customer through the problem-solving process Act as a liaison between business communities and IT Document all service activity in OSTicket Communication with customers is required: keeping them informed of progress, notifying them of impending changes Improve customer service, perception, and satisfaction Fast turnaround of customer requests Ability to work in a team and communicate effectively Work with other service delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Appropriately escalate service requests that require higher levels of technical support Stay current with system information, changes, and updates Knowledge, skills, and abilities include: Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment Working knowledge of a range of remote administration and diagnostic utilities Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes Extensive application support experience and knowledge with Microsoft's entire suite of products, including Outlook/Exchange Exceptional knowledge of Microsoft Operating Systems Exceptional knowledge of Microsoft Office Suite Strong knowledge of OSTicket system Ability to independently troubleshoot new technologies as they emerge (including software) Proven track record of being detail-oriented, with outstanding follow-through Able to effectively interact with all levels of the organization Excellent oral and written communication skills Ease in learning new skills or enhancing existing skills Expert planning and organizing Expert problem-solving skills, identifying the root cause of a problem Always customer-focused for all service delivery activities Flexible and adaptable Attention to detail Ability to maintain your cool in a stressful environment Additional information: All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in the US are encouraged to apply. Candidates must clear the background check prior to commencing the assignment. Third-party candidates: Email your candidate/s resume to joseph.shelton@idealforce.com along with the following details: Rate, Current location, and Availability. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.