Help Desk Analyst (29703)
Idealforce, Phoenix, AZ, United States
Help Desk Analyst
IDEALFORCE has a contract to hire position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL candidates for this position. Job Description
Inbound Customer Service: Handle inbound calls from the public regarding questions about the courts and its sponsored programs, primarily TTEAP and AZTurboCourt Research and respond to inquiries from the public via email Helpdesk position: Assist personnel with program access, folder and printer mapping, and other Windows user configuration Process User Create/Delete/Modify requests including building users into NT and Exchange Process requests to set up conference calls and WebEx sessions. Secondary Duties: Handle calls from court personnel requiring education and assistance troubleshooting desktop issues Qualifications
Troubleshooting via phone: Expert PC Support Overall: intermediate/advanced Troubleshooting physical PC connections: intermediate/advanced Troubleshooting internet connectivity: intermediate/advanced Windows 8.1: intermediate/advanced - 1 yr exp Troubleshooting via email: intermediate Windows Vista: intermediate - 1 yr exp MS Active Directory: intermediate - 1 yr exp MS Office 7 /13 - intermediate - 1 yr exp AZTurboCourt/eFiling: beginner Legal Terminology: beginner MS Exchange: beginner - 1 yr exp MS Office 365 - beginner - 0.5 yr exp Additional Information
All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in US are encouraged to apply. Most of our positions require Candidate to clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
IDEALFORCE has a contract to hire position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL candidates for this position. Job Description
Inbound Customer Service: Handle inbound calls from the public regarding questions about the courts and its sponsored programs, primarily TTEAP and AZTurboCourt Research and respond to inquiries from the public via email Helpdesk position: Assist personnel with program access, folder and printer mapping, and other Windows user configuration Process User Create/Delete/Modify requests including building users into NT and Exchange Process requests to set up conference calls and WebEx sessions. Secondary Duties: Handle calls from court personnel requiring education and assistance troubleshooting desktop issues Qualifications
Troubleshooting via phone: Expert PC Support Overall: intermediate/advanced Troubleshooting physical PC connections: intermediate/advanced Troubleshooting internet connectivity: intermediate/advanced Windows 8.1: intermediate/advanced - 1 yr exp Troubleshooting via email: intermediate Windows Vista: intermediate - 1 yr exp MS Active Directory: intermediate - 1 yr exp MS Office 7 /13 - intermediate - 1 yr exp AZTurboCourt/eFiling: beginner Legal Terminology: beginner MS Exchange: beginner - 1 yr exp MS Office 365 - beginner - 0.5 yr exp Additional Information
All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in US are encouraged to apply. Most of our positions require Candidate to clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.