Longo Lexus Express Service Consultant
Penske Motor Group LLC, El Monte, CA, United States
Overview
The Express Service Consultant helps our amazing guests, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests’ expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests.
We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Lexus Dealership in the Western US. Come join our team!
The Sales Portfolio Consultant has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $20.00.
Perks of working with us:
Weekly Pay - get paid every Friday.
401k with a generous Company match
Vacation (accruals earned on Full Time or Part Time status)
Vision, dental, and medical care benefits available to any team
full time
team member
Team member Referral Bonus Program
Tuition reimbursement
Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
Development and growth opportunities
Free Employee Parking
On-site gym, free of charge to team member
Responsibilities
Assistsguest with minor vehicle maintenance repairs such as oil changes and 5k.
Managersthe vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
Offers logical diagnostic services or repairs to satisfyguestsconcerns.
Present a service menu of recommended maintenance services to every service guest.
Promotes the sales of and provides estimates for labor, parts, and accessories.
Properly, thoroughly, and legibly writes repair orders for all guest serviced.
Carefullyinspectsevery finished repair order for proper completion, pricing accuracy, and legibility.
Maintain communication with guestsregardingany changes in the estimate and/or promised time.
Maintains communication with the technical staffregardingjob status and changes.
Answersguest questions over the phone, Internet, and in person.
Performs other specific administrative functions as directed by service management.
Achieves the production and customer satisfactionobjectivesset by management.
Maintains assignedworkspacein an organized and clean manner.
Maintains high ethical standards in all actions.
Qualifications
Bilingual speaker preferred
A high school diploma or equivalent
A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired
Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver’s license and maintain an acceptable and safe driving record
Must have a valid sales driver’s license and maintain an acceptable and safe driving record
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
Work in all weather conditions.
Perform physical activities that require considerable use of arms and legs.
Stand forlong periodsof time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Penske Motor Group BECAUSE WE ARE AWESOME!
Longo Lexusis a proud memberof the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. Adapting to the ever-changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990andhas consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.
We are looking for the best and brightest to join our team!
Are you eager, well-rounded, and ambitious?
Do you value exceptional guest service?
Are you ready for the new adventure in your career?
Then apply with us today!
We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.
STILL WANT TO KNOW A LITTLE MORE?
Longo Lexus - We're here for you
Longo Lexus RX350 FSport
Longo 500 - Blast from the Past
#J-18808-Ljbffr
We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Lexus Dealership in the Western US. Come join our team!
The Sales Portfolio Consultant has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $20.00.
Perks of working with us:
Weekly Pay - get paid every Friday.
401k with a generous Company match
Vacation (accruals earned on Full Time or Part Time status)
Vision, dental, and medical care benefits available to any team
full time
team member
Team member Referral Bonus Program
Tuition reimbursement
Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
Development and growth opportunities
Free Employee Parking
On-site gym, free of charge to team member
Responsibilities
Assistsguest with minor vehicle maintenance repairs such as oil changes and 5k.
Managersthe vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
Offers logical diagnostic services or repairs to satisfyguestsconcerns.
Present a service menu of recommended maintenance services to every service guest.
Promotes the sales of and provides estimates for labor, parts, and accessories.
Properly, thoroughly, and legibly writes repair orders for all guest serviced.
Carefullyinspectsevery finished repair order for proper completion, pricing accuracy, and legibility.
Maintain communication with guestsregardingany changes in the estimate and/or promised time.
Maintains communication with the technical staffregardingjob status and changes.
Answersguest questions over the phone, Internet, and in person.
Performs other specific administrative functions as directed by service management.
Achieves the production and customer satisfactionobjectivesset by management.
Maintains assignedworkspacein an organized and clean manner.
Maintains high ethical standards in all actions.
Qualifications
Bilingual speaker preferred
A high school diploma or equivalent
A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired
Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver’s license and maintain an acceptable and safe driving record
Must have a valid sales driver’s license and maintain an acceptable and safe driving record
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
Work in all weather conditions.
Perform physical activities that require considerable use of arms and legs.
Stand forlong periodsof time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Penske Motor Group BECAUSE WE ARE AWESOME!
Longo Lexusis a proud memberof the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. Adapting to the ever-changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990andhas consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.
We are looking for the best and brightest to join our team!
Are you eager, well-rounded, and ambitious?
Do you value exceptional guest service?
Are you ready for the new adventure in your career?
Then apply with us today!
We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.
STILL WANT TO KNOW A LITTLE MORE?
Longo Lexus - We're here for you
Longo Lexus RX350 FSport
Longo 500 - Blast from the Past
#J-18808-Ljbffr