Member Service Representative II
First Flight Federal Credit Union, Morehead City, NC, United States
Member Service Representative
At First Flight Credit Union, CARE isn't just a value; it's our way of doing business. We're looking for a Member Service Representative who embodies this spirit - someone who's passionate about helping others reach their financial goals while contributing to a positive, team-driven environment. This role blends relationship-building with financial expertise. You'll guide members through loan options, open new accounts, and provide personalized service that helps members navigate life's financial milestones. Every interaction is a chance to make a member's day a little easier and their future a little brighter. What You'll Do
Originate and process consumer loans, working toward both individual and team goals. Review member information to identify opportunities for financial products that truly meet their needs. Build trusted relationships through meaningful conversations - not just transactions. Assist members with new account openings, membership requests, and account maintenance. Manage loan and deposit goals with a focus on accuracy, care, and compliance. Provide outstanding service through in-person, phone, and electronic channels. Partner with your teammates to ensure every member leaves feeling supported and valued. What You Bring
An Associate's degree or equivalent combination of education and experience (previous financial or lending experience is a plus). Strong communication skills - you listen first, speak clearly, and explain financial solutions in ways that make sense to members. A caring, member-focused mindset with a problem-solving attitude. Attention to detail and solid organization skills - you balance efficiency with warmth. Confidence using computer and digital banking systems. Flexibility, reliability, and a genuine enthusiasm for teamwork. You'll Thrive Here If You
Believe in people helping people - it's not just what you do, it's who you are. Get satisfaction from solving problems and seeing your members succeed. Want to grow your career in a supportive environment that values learning and collaboration. Bring positivity, professionalism, and a can-do spirit to every interaction. Why Join First Flight Credit Union?
When you work with us, you're not just part of a team - you're part of a mission. We offer: A welcoming, values-driven culture rooted in CARE and teamwork. Opportunities for professional growth and internal advancement. Competitive pay and benefits. The daily satisfaction of helping real people improve their financial well-being. Ready to take off with us? Apply today and join a team where your care makes a real difference
for our members, our community, and each other.
At First Flight Credit Union, CARE isn't just a value; it's our way of doing business. We're looking for a Member Service Representative who embodies this spirit - someone who's passionate about helping others reach their financial goals while contributing to a positive, team-driven environment. This role blends relationship-building with financial expertise. You'll guide members through loan options, open new accounts, and provide personalized service that helps members navigate life's financial milestones. Every interaction is a chance to make a member's day a little easier and their future a little brighter. What You'll Do
Originate and process consumer loans, working toward both individual and team goals. Review member information to identify opportunities for financial products that truly meet their needs. Build trusted relationships through meaningful conversations - not just transactions. Assist members with new account openings, membership requests, and account maintenance. Manage loan and deposit goals with a focus on accuracy, care, and compliance. Provide outstanding service through in-person, phone, and electronic channels. Partner with your teammates to ensure every member leaves feeling supported and valued. What You Bring
An Associate's degree or equivalent combination of education and experience (previous financial or lending experience is a plus). Strong communication skills - you listen first, speak clearly, and explain financial solutions in ways that make sense to members. A caring, member-focused mindset with a problem-solving attitude. Attention to detail and solid organization skills - you balance efficiency with warmth. Confidence using computer and digital banking systems. Flexibility, reliability, and a genuine enthusiasm for teamwork. You'll Thrive Here If You
Believe in people helping people - it's not just what you do, it's who you are. Get satisfaction from solving problems and seeing your members succeed. Want to grow your career in a supportive environment that values learning and collaboration. Bring positivity, professionalism, and a can-do spirit to every interaction. Why Join First Flight Credit Union?
When you work with us, you're not just part of a team - you're part of a mission. We offer: A welcoming, values-driven culture rooted in CARE and teamwork. Opportunities for professional growth and internal advancement. Competitive pay and benefits. The daily satisfaction of helping real people improve their financial well-being. Ready to take off with us? Apply today and join a team where your care makes a real difference
for our members, our community, and each other.