Director of Amenity Operations - London Bay Development Group

London Bay, a luxury homebuilder and developer with over 35 years of experience, is currently recruiting for a Full‑time Amenities Director for Saltleaf. We are seeking a forward‑thinking and strategic Amenities Director to provide oversight for all current and future Saltleaf Amenity Operations.

Qualifications

• Education: A bachelor’s degree in business administration, Hospitality Management, or a related field.
• Mandatory Experience/Background: A minimum of 10 years managing high‑end amenity facilities of luxury hospitality or residential projects. A minimum of two years of that experience must be proven success working for a luxury project Developer. Must have excellent verbal and written communication skills and project a competent, professional demeanor. Must have the professional polish to interact with high‑net‑worth clients and be capable of providing outstanding internal and external client service. Must be capable of hiring, managing, and developing a well‑qualified team. Requires financial acumen, excellent computer and organizational skills. Must be able to follow and model the LB Core Values – Quality, Teamwork, Commitment, Integrity and Respect.
• Desired Experience/Qualifications: Luxury branded work experience. A Certified Club Manager (CCM) designation is desirable. Experience with private golf, restaurant, wellness, and marina operations.
• Physical Requirements: Must be able to stand for long periods. Must be able to lift and carry up to 20 pounds. Must have a valid driver's license and be able to travel to different locations.

Primary Responsibilities

Provides strategic oversight for all current and future Saltleaf Amenity Operations. Responsible for the overall leadership of the daily operations of all amenities and facilities. Serves as the key employee liaison between members/residents and ownership. Capable of forward‑thinking, strategic planning to maximize revenue and client satisfaction. Works with a wide variety of staff, clients, and trade partners.

• Hires, trains, manages, and motivates staff. Participates in the interview and selection process. Successfully onboards new hires with proper on‑the‑job training. Manages performance and provides performance feedback in accordance with London Bay guidelines. Has direct management authority of the Director of Marina Operations and the Saltleaf Golf Club General Manager.
• Serves as the primary contact for any Amenity operators that the Company has contracted with, including Club Operations and Restaurateur management. May assist with contract negotiations and is responsible for addressing and managing any service‑level issues.
• Responsible for providing outstanding client/member service. Serves as the primary point of contact for members, addressing concerns promptly and proactively, curating services to exceed expectations.
• Provides planning and proforma analysis on future Amenity concepts and programming, including parcels purchased outside of the immediate Saltleaf geographic area.
• Capable of performing analysis and planning to convert a Club from public to private status.
• Manages annual budgets, tracks revenue and expenses. Implements cost controls and efficiency initiatives. Understands and reviews P & L statements. Reviews accounts payable, manages, and approves expenditures.
• Respect resident and guest privacy, perspective, priorities, time, and resources.
• Evaluate the efficiency of day‑to‑day procedures and apply improvements.
• Revises and/or formulates standards/policies to meet the amenities' needs and promotes their implementation.
• Makes recommendations to Ownership on capital improvements to ensure residents and members receive optimum enjoyment of amenities' aesthetics, privacy, services, and amenities.
• Participates in Development Meetings and other required internal meetings.
• Ensures all OSHA and safety standards are implemented and followed.
• Maintains flexible work schedule as needed. Evenings, holidays, and weekends are part of the job, and hours of work will be determined by the amenities' business needs.
• Ensures compliance with all applicable regulatory requirements, including licensing, permits, health department regulations, and alcohol service regulations where applicable.
• Develops and implements emergency response and crisis management protocols for all amenity facilities.
• Exemplifies London Bay Core Values: Quality, Teamwork, Respect, Commitment, and Integrity.

Other related duties as requested and assigned.

Note

• Please note: This role is being filled directly, and we are not accepting submissions from external recruiters or agencies. ****

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