Sales and Operations Director

Job Title: Events Sales and Planning Manager

Department: CRE

Reports to: General Manager

Job Type: Exempt

Arch Amenities Group

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness‑led providers, Arch brings together decades of experience and forward‑thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging.

Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary

Arch Amenities Group, the leading spa, fitness, and amenity management firm, is seeking a Sales and Operations Director to join our growing team. This role is responsible for driving event sales, planning and executing high‑impact programming, and managing day‑to‑day lounge activities throughout the Sky Lounge at Lady Bird. From surprise‑and‑delight experiences to philanthropic events and major activations, this role curates memorable moments that enhance community and elevate the workplace experience.

Key Responsibilities

• Develop and implement sales and marketing strategies to increase event bookings and meet financial targets.
• Plan, contract, and oversee events within conference and amenity spaces.
• Coordinate food and beverage logistics with third‑party catering partners.
• Conduct site tours and client meetings to promote venue offerings and close event sales.
• Manage daily operations of tenant lounges, bar, terraces, conference rooms, and wellness areas.
• Oversee Fitness Center operations by ensuring seamless interaction of equipment by tenants, ordering supplies, and maintaining cleanliness of the space.
• Lead full‑cycle event management—from concept and budgeting to execution, staffing, and reporting.
• Collaborate with client stakeholders and engagement teams to create tailored programming calendars based on tenant demographics and feedback.
• Oversee program marketing through digital apps, social media, email, and printed materials.
• Own financial reporting including P&L, expense reconciliation, budgeting, and price management.
• Oversee hourly operations staff performance, scheduling, payroll, ordering, HR compliance, hiring and onboarding.
• Build and maintain vendor relationships, including negotiating contracts and coordinating insurance documentation.
• Collect and analyze engagement metrics to evaluate program success and guide future efforts.
• Ensure events are executed smoothly in collaboration with site staff, building teams, and temporary personnel.
• Deliver outstanding customer service and proactively address guest needs and concerns.
• Host weekly meetings with the operations team to align on BEOs, activations, discuss trends, and layout strategy implementations.
• Ensure compliance with local and state regulations and safety standards.

Qualifications

• Bachelor's degree or equivalent experience in events, hospitality, marketing, public relations, or related field.
• 5-7 years of relevant experience in event planning, community programming, or amenity management.
• Proven ability to plan and execute a wide range of events and activations.
• Strong organizational and multitasking skills in a fast‑paced, dynamic environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, Canva, Salesforce, and project management tools (e.g., Asana, Monday.com, Trello).
• Professional appearance, discretion, and judgment.
• Physical ability to perform event setup duties (e.g., standing, lifting up to 25 lbs., bending, walking).
• Leadership qualities, strong initiative, and a customer‑first mindset.

Essential Physical Demands

• Stationary Position: Sitting or Standing
• Active Position: Walking, jogging, running
• Use of hands/fingers: Operate, use, inspect, place, detect, position, prepare, activate
• Climb/Balance: Stairs, ladders, ropes, equipment, beams
• Stoop/kneel/crouch or crawl: Position self, move
• Talk/hear: Communicate, detect, converse with, discern, convey, express oneself, exchange information
• See: Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
• Carry weight, lift (≤50 lbs.): Move, transport, position, put, install, remove
• Carry weight, lift (>50 lbs.): Move, transport, position, put, install, remove
• Exposure to: chemicals, odors, smells, noise, indoors or outdoors, heat, cool

Job Details

Pay Range: $85,000.00 – $95,000.00 / year, plus commissions and bonus eligibility.

Location

Austin, TX

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

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