Salesforce Administrator
Signature IT World Inc, Cupertino, CA, United States
Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.
Strong hands‑on experience with:
- User management: Roles, Profiles, Permission Sets, Delegated Admin.
- Object & field configuration: Custom objects, fields, record types, page layouts.
- Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy.
- Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
- Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
- Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
- Ability to read and interpret Apex logs.
- Knowledge of SOQL/SOSL queries for data validation and debugging.
Required Skills & Qualifications
- 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
- Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
- Experience with ITSM tools like ServiceNow, Jira.
Seniority level
- Mid‑Senior level
Employment type
- Contract
Job function
- Business Development
- Industries: IT Services and IT Consulting