Sales Engineer
EXFO, Houston, TX, United States
Job Description
Support EXFO Sales Team in LATAM by promoting testing solutions into public and private network markets, including hyperscalers, cloud network providers, datacenter providers, and their contractors.
Work closely with customers to understand their fiber network deployment and testing processes and issues.
Help customers optimize and gain efficiency in their network deployment processes through the demonstration, integration, and implementation of EXFO hardware, software and cloud solutions.
Participate in field evaluations to ensure solution adoption and success and that customers are properly trained and tutored on EXFO testing solutions.
Manage technical aspects of lab evaluations in close coordination with sales manager to ensure laboratory product approval.
Respond to RFPs in close coordination with sales manager to provide best positive response to all technical requirements.
Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
Develop and deploy sales force training curricula and typical use cases in coordination with Sales Manager and Director.
Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support, taking full responsibility of the demo equipment and assigned company assets.
Customer Focus
Provide solution proposals and justification to suit customer needs.
Maintain close supportive relationships with key accounts to ensure smooth acceptance of products.
Develop and provide trainings, test plans and job aids for customers and cable system vendors to ensure smooth acceptance of products.
Assist customer with development of test processes, job creation process, and test automation solutions to include custom scripts and/or applications.
Prepare and present technology seminars to educate customers and potential customers on EXFO's testing solutions.
Product Focus
Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships at key accounts.
Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.
Provide competitive intelligence – feature set, road map, pricing.
Participate in product improvement by identifying product applications and by studying and disseminating market trend information.
Explore alternative products and technology integrations that could improve EXFO’s overall solutions and enhance product sales.
Author/Co-Author application notes and white papers to increase product visibility and acceptance.
Versed in fiber optic, protocol and wireless/RF technologies. The candidate should have an extensive knowledge of physical and optical layer technology and applications (OTDR, OLTS, dispersion, DWDM, PON and FTTx), and knowledge of ethernet and transport protocols and applications. Knowledge of wireless/RF technologies is a plus. An understanding of datacenter network architectures is also important.
Competencies Requirements
Extremely customer-oriented
Curious with outstanding technical skills
Entrepreneurial, motivated, self-starter
Action- and results-driven
Autonomous with good judgment
Highly responsible and courteous
Excellent communication, presentation, and interpersonal skills
Able to travel at least 50%
Academic And Professional Requirements
Education: Degree holder in Engineering, Technology, Telecommunications or Optics.
Experience: Minimum of 7 years in a similar role.
Language requirements: English: written and spoken & Spanish: written and spoken.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Support EXFO Sales Team in LATAM by promoting testing solutions into public and private network markets, including hyperscalers, cloud network providers, datacenter providers, and their contractors.
Work closely with customers to understand their fiber network deployment and testing processes and issues.
Help customers optimize and gain efficiency in their network deployment processes through the demonstration, integration, and implementation of EXFO hardware, software and cloud solutions.
Participate in field evaluations to ensure solution adoption and success and that customers are properly trained and tutored on EXFO testing solutions.
Manage technical aspects of lab evaluations in close coordination with sales manager to ensure laboratory product approval.
Respond to RFPs in close coordination with sales manager to provide best positive response to all technical requirements.
Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
Develop and deploy sales force training curricula and typical use cases in coordination with Sales Manager and Director.
Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support, taking full responsibility of the demo equipment and assigned company assets.
Customer Focus
Provide solution proposals and justification to suit customer needs.
Maintain close supportive relationships with key accounts to ensure smooth acceptance of products.
Develop and provide trainings, test plans and job aids for customers and cable system vendors to ensure smooth acceptance of products.
Assist customer with development of test processes, job creation process, and test automation solutions to include custom scripts and/or applications.
Prepare and present technology seminars to educate customers and potential customers on EXFO's testing solutions.
Product Focus
Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships at key accounts.
Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.
Provide competitive intelligence – feature set, road map, pricing.
Participate in product improvement by identifying product applications and by studying and disseminating market trend information.
Explore alternative products and technology integrations that could improve EXFO’s overall solutions and enhance product sales.
Author/Co-Author application notes and white papers to increase product visibility and acceptance.
Versed in fiber optic, protocol and wireless/RF technologies. The candidate should have an extensive knowledge of physical and optical layer technology and applications (OTDR, OLTS, dispersion, DWDM, PON and FTTx), and knowledge of ethernet and transport protocols and applications. Knowledge of wireless/RF technologies is a plus. An understanding of datacenter network architectures is also important.
Competencies Requirements
Extremely customer-oriented
Curious with outstanding technical skills
Entrepreneurial, motivated, self-starter
Action- and results-driven
Autonomous with good judgment
Highly responsible and courteous
Excellent communication, presentation, and interpersonal skills
Able to travel at least 50%
Academic And Professional Requirements
Education: Degree holder in Engineering, Technology, Telecommunications or Optics.
Experience: Minimum of 7 years in a similar role.
Language requirements: English: written and spoken & Spanish: written and spoken.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr