Customer Service Representative II
MW Components, Merrill, WI, United States
Northern Wire
1100 W Taylor St
Merrill, WI 54452, USA
MW Components - Northen Wire is currently looking to add a Customer Service Representative II to our team in Merrill, WI.
Immerse yourself in what MW Components has to offer:
Competitive Compensation
Quarterly Incentive Program
Paid Holidays
Development and Career Growth Opportunities
Educational Assistance Program
Innovative and Impactful Work
Employee Wellness Program
Job Summary:
The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division.
ESSENTIAL DUTIES & KEY RESPONSIBILITIES:
Manage customer purchase orders and releases accurately.
Ensure the proper part number revision on the customer order matches the system.
Keep track of open order report. Check with production and purchasing on status of open orders.
Back up customer service on order entry (for vacations).
Back up Receptionist with answering phones.
Be the liaison between production and customer service.
Enter ASN’s on customer websites and/or communicate shipment information with the customer.
Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
Provide coverage for receptionist positions when necessary.
Additional duties as required by Supervisor/Management
Must have Excellent organizational skills.
Competency in Microsoft Office Programs.
Excellent & Professional verbal and written communication skills.
Punctual and dependable.
Perform all duties & responsibilities in a professional manner.
Treat others with respect.
Ability to work independently or in a team environment.
Education & Experience:
Required
High school diploma or equivalent
Minimum three (3) years' Customer Service experience
Experience working with data and order entry.
Experience in a manufacturing setting
Experience with Visual is a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
Frequent use of hands and fingers for typing, mouse use, and handling documents.
Visual acuity required to read computer screens, printed materials, and digital devices.
Occasional standing, walking, bending, and reaching within the office environment.
Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).
Regular communication through speaking and hearing in person, by phone, and during virtual meetings.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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MW Components - Northen Wire is currently looking to add a Customer Service Representative II to our team in Merrill, WI.
Immerse yourself in what MW Components has to offer:
Competitive Compensation
Quarterly Incentive Program
Paid Holidays
Development and Career Growth Opportunities
Educational Assistance Program
Innovative and Impactful Work
Employee Wellness Program
Job Summary:
The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division.
ESSENTIAL DUTIES & KEY RESPONSIBILITIES:
Manage customer purchase orders and releases accurately.
Ensure the proper part number revision on the customer order matches the system.
Keep track of open order report. Check with production and purchasing on status of open orders.
Back up customer service on order entry (for vacations).
Back up Receptionist with answering phones.
Be the liaison between production and customer service.
Enter ASN’s on customer websites and/or communicate shipment information with the customer.
Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
Provide coverage for receptionist positions when necessary.
Additional duties as required by Supervisor/Management
Must have Excellent organizational skills.
Competency in Microsoft Office Programs.
Excellent & Professional verbal and written communication skills.
Punctual and dependable.
Perform all duties & responsibilities in a professional manner.
Treat others with respect.
Ability to work independently or in a team environment.
Education & Experience:
Required
High school diploma or equivalent
Minimum three (3) years' Customer Service experience
Experience working with data and order entry.
Experience in a manufacturing setting
Experience with Visual is a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
Frequent use of hands and fingers for typing, mouse use, and handling documents.
Visual acuity required to read computer screens, printed materials, and digital devices.
Occasional standing, walking, bending, and reaching within the office environment.
Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).
Regular communication through speaking and hearing in person, by phone, and during virtual meetings.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr