Customer Service Representative
TEKsystems, Tempe, AZ, United States
Position Summary
We are seeking a dependable and detail‑oriented Customer Service Representative to join our call center team. In this role, you will handle a high volume of inbound calls, provide accurate information to customers, and complete follow‑up outreach as needed. The ideal candidate delivers exceptional service, maintains strong attention to detail, and is comfortable navigating multiple systems in a fast‑paced environment.
Key Responsibilities
Respond to inbound customer calls and conduct occasional outbound follow‑up calls
Assist customers with prior authorization inquiries, general questions, and sensitive or confidential information
Accurately document customer interactions and update multiple systems in real time
Demonstrate strong attention to detail, ensuring all information entered is complete and accurate
Maintain quality and accuracy standards while handling approximately 50–100 calls per day, depending on call complexity
Utilize multiple programs, tools, and communication platforms to support customer needs
Required Skills & Qualifications
Minimum 1 year of high‑volume call center experience within the last 2–3 years
Consistent employment history (no “jumpy” resumes; long‑term tenure preferred)
Ability to type at least 30 WPM
Strong customer service and communication skills
Proficiency with computers and ability to learn new systems quickly
Ability to handle confidential information with professionalism and discretion
Top Skills
Customer Service
Call Center Operations
Computer Literacy
Assessment Requirements (IKM Tests)
Typing Test – One Space Version (1 minute)
Call Center – Telephone Skills
Computer Knowledge & Skills
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Mar 24, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Respond to inbound customer calls and conduct occasional outbound follow‑up calls
Assist customers with prior authorization inquiries, general questions, and sensitive or confidential information
Accurately document customer interactions and update multiple systems in real time
Demonstrate strong attention to detail, ensuring all information entered is complete and accurate
Maintain quality and accuracy standards while handling approximately 50–100 calls per day, depending on call complexity
Utilize multiple programs, tools, and communication platforms to support customer needs
Required Skills & Qualifications
Minimum 1 year of high‑volume call center experience within the last 2–3 years
Consistent employment history (no “jumpy” resumes; long‑term tenure preferred)
Ability to type at least 30 WPM
Strong customer service and communication skills
Proficiency with computers and ability to learn new systems quickly
Ability to handle confidential information with professionalism and discretion
Top Skills
Customer Service
Call Center Operations
Computer Literacy
Assessment Requirements (IKM Tests)
Typing Test – One Space Version (1 minute)
Call Center – Telephone Skills
Computer Knowledge & Skills
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Mar 24, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr