Account Specialist
Aston Carter, Tempe, AZ, United States
Job Title: Account Specialist
Job Description The team responsible for Amazon Transportation Services is expanding rapidly and is in search of a highly skilled and motivated Account Specialist. This role is crucial in enhancing the shipper experience for vendors and sellers involved in Amazon Inbound Transportation. The successful candidate will be instrumental in driving innovation within transportation and logistics, evaluating network shipper defects, and implementing improvements through shipper coaching and performance management.
Responsibilities
Monitor, verify, and present data daily.
Overcome transportation disruptions and other barriers in real time.
Identify transportation defect root causes.
Maintain daily logs on assigned shippers.
Lead weekly calls with assigned shippers.
Conduct Daily Business Review Stand-up calls.
Essential Skills
Proficient in account management and Excel.
Strong customer service skills.
Tech-savvy with the ability to navigate multiple systems and databases.
Experience in account or vendor management, supporting B2B customers.
Excellent written and verbal communication skills.
Knowledge in logistics, transportation, sales, supply chain, and intermodal.
Additional Skills & Qualifications
Good relationship-building and organizational skills.
Effective communication and technical skills.
Supply chain or logistics experience preferred, but open to other backgrounds.
General computer literacy, with a focus on email correspondence and organizational skills in Outlook.
Work Environment The position is currently hybrid with a requirement of three days in the office, transitioning to five days in the office. The environment supports career progression and provides robust training, especially in Excel and other necessary tools. The role emphasizes building trust, delivering results, taking action and ownership, and performing deep dives into issues.
Job Type & Location This is a Contract to Hire position based out of Tempe, Arizona.
Pay and Benefits The pay range for this position is $22.00 - $23.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe,AZ.
Application Deadline This position is anticipated to close on Oct 30, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Job Description The team responsible for Amazon Transportation Services is expanding rapidly and is in search of a highly skilled and motivated Account Specialist. This role is crucial in enhancing the shipper experience for vendors and sellers involved in Amazon Inbound Transportation. The successful candidate will be instrumental in driving innovation within transportation and logistics, evaluating network shipper defects, and implementing improvements through shipper coaching and performance management.
Responsibilities
Monitor, verify, and present data daily.
Overcome transportation disruptions and other barriers in real time.
Identify transportation defect root causes.
Maintain daily logs on assigned shippers.
Lead weekly calls with assigned shippers.
Conduct Daily Business Review Stand-up calls.
Essential Skills
Proficient in account management and Excel.
Strong customer service skills.
Tech-savvy with the ability to navigate multiple systems and databases.
Experience in account or vendor management, supporting B2B customers.
Excellent written and verbal communication skills.
Knowledge in logistics, transportation, sales, supply chain, and intermodal.
Additional Skills & Qualifications
Good relationship-building and organizational skills.
Effective communication and technical skills.
Supply chain or logistics experience preferred, but open to other backgrounds.
General computer literacy, with a focus on email correspondence and organizational skills in Outlook.
Work Environment The position is currently hybrid with a requirement of three days in the office, transitioning to five days in the office. The environment supports career progression and provides robust training, especially in Excel and other necessary tools. The role emphasizes building trust, delivering results, taking action and ownership, and performing deep dives into issues.
Job Type & Location This is a Contract to Hire position based out of Tempe, Arizona.
Pay and Benefits The pay range for this position is $22.00 - $23.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe,AZ.
Application Deadline This position is anticipated to close on Oct 30, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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