Key Account Manager
Concentric, Seattle, WA, United States
Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!
Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open‑source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:
Integrity
Collaboration
Relationships
Excellence
Creativity
Results
Join Us, Concentric - "Your World Secured"
Key Account Manager (Corporate Team) Location: Kirkland, WA (hybrid role; candidates must be located in the greater Seattle area)
Full‑time position. Flexible schedule required to meet client needs, including evenings and weekends.
Job Description This is a senior, relationship‑first position. You’ll be the accountable owner for one or more of our most valuable clients, responsible for their satisfaction, the health of their accounts, and their long‑term growth. You’ll work closely with Business Development, Service Delivery Teams, and Finance, but your job is distinct from all three: you’re the integrator, the advocate, and the strategic partner our major clients deserve.
Responsibilities
Serve as the primary relationship owner for assigned client accounts, maintaining continuity, building trust, and ensuring clients have a clear internal point of contact outside of live operational delivery.
Develop and maintain a Strategic Account Growth Plan for each client, identifying opportunities to add value through additional services or capabilities.
Accountable for revenue growth and retention/satisfaction of the assigned accounts. Identify, qualify, and surface account‑growth opportunities, and collaborate with Sales to support commercial execution.
Monitor account performance and maintain visibility into gross profit margin (GPM) by service line and contract to ensure the financial health of the account.
Identify and proactively address margin leakage, scope creep, or pricing risks to protect account profitability.
Coordinate cross‑functionally with Business Development, Operations/Service Delivery, and Finance to ensure a cohesive and consistent client experience.
Lead client‑facing communication and follow‑up when operational issues arise, ensuring timely resolution and maintaining client confidence.
Proactively manage account lifecycle activities, including contract renewals and strategic planning, to support long‑term client retention and growth.
Manage multiple high‑value client relationships simultaneously while maintaining strong organization, communication, and follow‑through.
Travel up to 25% of the time.
Required Qualifications
Degree or Certificate in Business Administration or a related field (e.g., Finance, Economics, Management).
7–10+ years of account management experience in a complex B2B services environment, with responsibility for managing senior client relationships end‑to‑end.
Strong commercial acumen, including the ability to interpret financial performance indicators such as P&L and margin, and engage in discussions related to scope, pricing, and value delivery.
Proven ability to build strong, customer‑centric relationships, with a focus on understanding client needs, challenges, and long‑term partnership opportunities.
Demonstrated ability to collaborate cross‑functionally and influence stakeholders across departments without direct authority.
Excellent communication and relationship‑building skills, with the ability to establish credibility and trust with both clients and internal teams.
Highly organized and proactive, with the ability to manage multiple high‑value client accounts simultaneously.
Project management or program management experience preferred.
Experience in security, risk, or professional services sectors is a plus, but not required.
Preferred Qualifications
Direct sales experience strongly preferred, with a demonstrated track record of growing existing accounts through strategic relationship management and opportunity identification.
Compensation & Benefits
HSA medical plan covers 100% of the premium for employee‑only coverage. PPO plan requires an employee contribution for employee‑only coverage; Concentric covers a substantial portion for dependents.
Concentric also offers an HSA employer contribution.
Medical FSA.
Employer‑paid insurance: life, STD, LTD, and AD&D.
401(k) including employer match and immediate vesting.
11 paid holidays.
Paid leave (vacation, sick, parental).
Pet insurance.
National discount employee program.
Employee Assistance Program for personal needs.
Credentity Protection – Eclipse Digital Protection by Concentric.
Free access to our Risk Intelligence Dashboard and GEAR App for 24/7 risk intelligence and remote support.
Dedicated Security and Intelligence Training Programs for Professional Development.
Coaching and Mentoring Opportunities.
Seattle, Washington Pay Range: $155,000 – $165,000 USD
Equal Employment Opportunity Statement Concentric and SPS Global acknowledge the systemic barriers in the security industry and are committed to programs that promote diversity, equity, and inclusion. We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. Please review our GDPR and CCPA policies.
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Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open‑source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:
Integrity
Collaboration
Relationships
Excellence
Creativity
Results
Join Us, Concentric - "Your World Secured"
Key Account Manager (Corporate Team) Location: Kirkland, WA (hybrid role; candidates must be located in the greater Seattle area)
Full‑time position. Flexible schedule required to meet client needs, including evenings and weekends.
Job Description This is a senior, relationship‑first position. You’ll be the accountable owner for one or more of our most valuable clients, responsible for their satisfaction, the health of their accounts, and their long‑term growth. You’ll work closely with Business Development, Service Delivery Teams, and Finance, but your job is distinct from all three: you’re the integrator, the advocate, and the strategic partner our major clients deserve.
Responsibilities
Serve as the primary relationship owner for assigned client accounts, maintaining continuity, building trust, and ensuring clients have a clear internal point of contact outside of live operational delivery.
Develop and maintain a Strategic Account Growth Plan for each client, identifying opportunities to add value through additional services or capabilities.
Accountable for revenue growth and retention/satisfaction of the assigned accounts. Identify, qualify, and surface account‑growth opportunities, and collaborate with Sales to support commercial execution.
Monitor account performance and maintain visibility into gross profit margin (GPM) by service line and contract to ensure the financial health of the account.
Identify and proactively address margin leakage, scope creep, or pricing risks to protect account profitability.
Coordinate cross‑functionally with Business Development, Operations/Service Delivery, and Finance to ensure a cohesive and consistent client experience.
Lead client‑facing communication and follow‑up when operational issues arise, ensuring timely resolution and maintaining client confidence.
Proactively manage account lifecycle activities, including contract renewals and strategic planning, to support long‑term client retention and growth.
Manage multiple high‑value client relationships simultaneously while maintaining strong organization, communication, and follow‑through.
Travel up to 25% of the time.
Required Qualifications
Degree or Certificate in Business Administration or a related field (e.g., Finance, Economics, Management).
7–10+ years of account management experience in a complex B2B services environment, with responsibility for managing senior client relationships end‑to‑end.
Strong commercial acumen, including the ability to interpret financial performance indicators such as P&L and margin, and engage in discussions related to scope, pricing, and value delivery.
Proven ability to build strong, customer‑centric relationships, with a focus on understanding client needs, challenges, and long‑term partnership opportunities.
Demonstrated ability to collaborate cross‑functionally and influence stakeholders across departments without direct authority.
Excellent communication and relationship‑building skills, with the ability to establish credibility and trust with both clients and internal teams.
Highly organized and proactive, with the ability to manage multiple high‑value client accounts simultaneously.
Project management or program management experience preferred.
Experience in security, risk, or professional services sectors is a plus, but not required.
Preferred Qualifications
Direct sales experience strongly preferred, with a demonstrated track record of growing existing accounts through strategic relationship management and opportunity identification.
Compensation & Benefits
HSA medical plan covers 100% of the premium for employee‑only coverage. PPO plan requires an employee contribution for employee‑only coverage; Concentric covers a substantial portion for dependents.
Concentric also offers an HSA employer contribution.
Medical FSA.
Employer‑paid insurance: life, STD, LTD, and AD&D.
401(k) including employer match and immediate vesting.
11 paid holidays.
Paid leave (vacation, sick, parental).
Pet insurance.
National discount employee program.
Employee Assistance Program for personal needs.
Credentity Protection – Eclipse Digital Protection by Concentric.
Free access to our Risk Intelligence Dashboard and GEAR App for 24/7 risk intelligence and remote support.
Dedicated Security and Intelligence Training Programs for Professional Development.
Coaching and Mentoring Opportunities.
Seattle, Washington Pay Range: $155,000 – $165,000 USD
Equal Employment Opportunity Statement Concentric and SPS Global acknowledge the systemic barriers in the security industry and are committed to programs that promote diversity, equity, and inclusion. We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. Please review our GDPR and CCPA policies.
#J-18808-Ljbffr