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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.\nThere are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.\nThis is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.\nPOSITION RESPONSIBILITIES

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.\nEssential Duties\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEscalate customer issues to the appropriate staff and managerial for resolution as needed.\nEnsure first call resolution through problems solving and effective call handling\nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements\nCANDIDATE QUALIFICATIONS

It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nRequired\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period.\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required)\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nCONDITIONS OF EMPLOYMENT

All MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results.\nCOMPENSATION DETAILS

Want an employer that values your contribution?\nAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short

","BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS

We are looking for bilingual call center representatives to support inbound customer s...","Bilingual Call Center Representative (Fluent in Spanish & English)",[548],{"_458":459,"_454":549,"_452":550,"_456":551,"_460":552},"Dallas","Dallas, TX, United States, 75215","TX","75215",["B","2933327693"],"3 days ago","/jobs/2933327693-bilingual-call-center-representative-fluent-in-spanish-english","Bilingual Call Center Representative (Fluent in Spanish & English...","Dallas, TX, United States","/jobs?location=Dallas%2C+TX%2C+United+States","/jobs?keyword=Bilingual+Call+Center+Representative+%28Fluent+in+Spanish+%26+English...",{"_435":434,"_439":561,"_470":471,"_462":463,"_248":562,"_446":563,"_433":434,"_113":546,"_437":199,"_438":199,"_472":471,"_448":199,"_449":564,"_431":566,"_473":474,"_436":129,"_487":554,"_478":567,"_489":556,"_490":484,"_492":493,"_494":495,"_496":559},["D",1773910800000],"Bilingual Spanish Speaking Call Center Job Openings

We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.\nThere are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.\nThis is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.\nThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.\nEssential Duties\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEscalate customer issues to the appropriate staff and managerial for resolution as needed.\nEnsure first call resolution through problems solving and effective call handling\nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements\nRequired\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period.\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required)\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results.\nWant an employer that values your contribution?\nAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nSupplemental Insurance: Accident and critical illness insurance\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\nPaid Training: Learn new skills while earning a paycheck.\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\nCasual Dress Code: Be comfortable while you work.\nCompensation & Benefits that Fit Your Life\nMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.\nIf you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.\nAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.\nMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.\nMCI will not tolerate discrimination or harassment based on\n","Bilingual Spanish Speaking Call Center Job Openings

We are looking for bilingual call center representatives to support inbound customer s...",[565],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2933339500"],"/jobs/2933339500-bilingual-call-center-representative-fluent-in-spanish-english",{"_435":434,"_439":569,"_470":471,"_462":463,"_248":570,"_446":545,"_433":434,"_113":546,"_437":199,"_438":199,"_472":471,"_448":199,"_449":571,"_431":577,"_473":474,"_436":129,"_487":578,"_478":579,"_489":556,"_490":580,"_492":493,"_494":581,"_496":559},["D",1773878400000],"BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS

We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.\nThere are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.\nThis is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.\nPOSITION RESPONSIBILITIES

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.\nEssential Duties\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEscalate customer issues to the appropriate staff and managerial for resolution as needed.\nEnsure first call resolution through problems solving and effective call handling\nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements\nCANDIDATE QUALIFICATIONS

It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nRequired\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period.\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required)\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nCOMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nSupplemental Insurance: Accident and critical illness insurance\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\nPaid Training: Learn new skills while earning a paycheck.\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\nCasual Dress Code: Be comfortable while you work.\nCompensation & Benefits that

",[572],{"_458":459,"_454":573,"_452":574,"_456":575,"_460":576},"Tampa","Tampa, FL, United States, 33602","FL","33602",["B","2928768660"],"4 days ago","/jobs/2928768660-bilingual-call-center-representative-fluent-in-spanish-english","Tampa, FL, United States","/jobs?location=Tampa%2C+FL%2C+United+States","actionData","errors"]