Sr. Fraud Solutions Strategist - Deposit/Card Segment
KeyBank, Brooklyn, OH, United States
Overview
Location:
4910 Tiedeman Road, Brooklyn Ohio
Job Summary As a Senior Fraud Solutions Strategist, you will be responsible for developing, implementing, and refining fraud prevention solutions and strategies to safeguard the Deposit/Card Segment and our clients against financial losses and reputational risks. Leveraging your expertise in fraud detection techniques and industry best practices, you will work cross-functionally with internal stakeholders to assess emerging threats, enhance detection capabilities, and optimize fraud prevention processes and client experience across KeyBank products, channels and line of business segments.
Responsibilities
Lead the development, execution, and continuous refinement of fraud prevention strategies and solutions aligned with organizational objectives , industry regulations, and evolving risk trends.
Identify , assess, and mitigate emerging fraud risks across multiple products, channels, and business segments through ongoing risk assessments and environmental scanning.
Drive enterprise‑level strategic improvement initiatives that deliver measurable benefits, including reduced fraud losses, operational efficiency, regulatory compliance, and enhanced client experience.
Analyze large and complex datasets to identify fraud patterns, anomalies, and vulnerabilities, translating insights into actionable recommendations for senior leadership.
Establish, monitor, and report on key performance indicators (KPIs) and metrics to evaluate the effectiveness of fraud prevention strategies and operational processes.
Lead the response to fraud incidents, including investigation, root cause analysis, remediation planning, and communication of impacts and outcomes to key stakeholders.
Serve as a trusted advisor to internal and external partners by building strong relationships and influencing decisions across product, channel, line of business, technology, operations, legal, compliance, and vendor teams.
Partner with cross‑functional stakeholders to prioritize, plan, and execute work effectively, ensuring initiatives and remediation efforts are tracked and completed on time.
Apply strong project management discipline to lead complex initiatives such as system enhancements, application upgrades, issue remediation plans, and second‑ and third‑line defense exams.
Maintain deep expertise in industry trends, fraud practices, risk management, compliance, and operational standards, ensuring alignment with regulatory requirements and internal policies.
Translate complex analytical findings and technical solutions into clear, concise communications for senior management and business stakeholders.
Develop and deliver training and awareness programs to educate employees on fraud detection techniques, best practices, and reporting procedures.
Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of fraud prevention processes, tools, and systems.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times , conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
Bachelor's Degree (preferred) or equivalent work experience
Work Experience
5+ years of experience in a project role in the financial services industry, ideally within Fraud
Demonstrated experience developing, implementing, or supporting fraud prevention strategies or solutions
Experience analyzing large datasets to identify fraud trends, risks, or anomalies
Experience working cross‑functionally with partners across product, technology, operations, legal, and compliance
Ability to influence and communicate effectively with senior leaders and executives
Experience with Agile project management practices (preferred)
P rior experience in fraud operations, a uthentication, or other related risk fields (preferred)
Experience in Card Products , Channels, & Deposits (preferred)
Skills
Production Application Systems Expertise : Extensive experience using major production application systems to deliver services to internal and external clients, with the ability to leverage these systems effectively across diverse and complex situations.
Project Execution (End‑to‑end Delivery) : Proven ability to drive initiatives from concept through execution.
Results Orientation / Execution Excellence : Expert ability to achieve outcomes despite constraints by effectively prioritizing work, utilizing assigned resources, and leveraging informal or cross‑functional resources to meet or exceed planned objectives.
Accuracy & Attention to Detail : Expert knowledge of the importance of precision and quality, with a demonstrated ability to complete work accurately and consistently in high‑risk or high‑impact environments.
Analytical Thinking & Root Cause Analysis : Expert proficiency in analytical tools and techniques to diagnose organizational and operational issues, identify root causes, and develop alternative solutions that address underlying problems.
Strategic & Big‑Picture Thinking : Expert understanding of enterprise‑level thinking and planning, with the ability to apply organizational acumen and competitive awareness to identify and maintain focus on key success factors.
Problem Solving : Extensive experience applying structured problem‑solving approaches, tools, and techniques to recognize, anticipate , and resolve organizational, operational, or process‑related issues across varied situations.
Risk Management : Extensive experience assessing and managing organizational risk, including the use of tools and methodologies to identify , evaluate, and control exposure across operational and business environments.
Collaboration : Expert ability to work constructively and collaboratively with diverse individuals, teams, and stakeholder groups to achieve shared goals.
Communication : Expert knowledge of effective communication principles and techniques, with the ability to clearly convey, receive, and interpret information through appropriate verbal and written communication behaviors.
Influencing & Stakeholder Management : Extensive experience using effective influencing strategies to impact decisions and outcomes within and beyond one’s immediate organization.
Back‑Office Banking Operations : Extensive experience with back‑office operations, including banking transaction processing, records management, and the supporting practices, technologies, and applications.
Business Data Analysis : Extensive experience collecting, analyzing, and interpreting business data using a variety of analytical techniques to support decision‑making and business requirements.
Continuous Improvement : Expert knowledge and proven ability to identify inefficiencies, eliminate waste, and drive iterative improvements to processes.
Regulatory Knowledge : Working knowledge of the regulatory environment, including federal, state, and local requirements, with the ability to support compliance with applicable laws, regulations, and internal policies related to fraud prevention.
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
Compensation and Benefits This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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4910 Tiedeman Road, Brooklyn Ohio
Job Summary As a Senior Fraud Solutions Strategist, you will be responsible for developing, implementing, and refining fraud prevention solutions and strategies to safeguard the Deposit/Card Segment and our clients against financial losses and reputational risks. Leveraging your expertise in fraud detection techniques and industry best practices, you will work cross-functionally with internal stakeholders to assess emerging threats, enhance detection capabilities, and optimize fraud prevention processes and client experience across KeyBank products, channels and line of business segments.
Responsibilities
Lead the development, execution, and continuous refinement of fraud prevention strategies and solutions aligned with organizational objectives , industry regulations, and evolving risk trends.
Identify , assess, and mitigate emerging fraud risks across multiple products, channels, and business segments through ongoing risk assessments and environmental scanning.
Drive enterprise‑level strategic improvement initiatives that deliver measurable benefits, including reduced fraud losses, operational efficiency, regulatory compliance, and enhanced client experience.
Analyze large and complex datasets to identify fraud patterns, anomalies, and vulnerabilities, translating insights into actionable recommendations for senior leadership.
Establish, monitor, and report on key performance indicators (KPIs) and metrics to evaluate the effectiveness of fraud prevention strategies and operational processes.
Lead the response to fraud incidents, including investigation, root cause analysis, remediation planning, and communication of impacts and outcomes to key stakeholders.
Serve as a trusted advisor to internal and external partners by building strong relationships and influencing decisions across product, channel, line of business, technology, operations, legal, compliance, and vendor teams.
Partner with cross‑functional stakeholders to prioritize, plan, and execute work effectively, ensuring initiatives and remediation efforts are tracked and completed on time.
Apply strong project management discipline to lead complex initiatives such as system enhancements, application upgrades, issue remediation plans, and second‑ and third‑line defense exams.
Maintain deep expertise in industry trends, fraud practices, risk management, compliance, and operational standards, ensuring alignment with regulatory requirements and internal policies.
Translate complex analytical findings and technical solutions into clear, concise communications for senior management and business stakeholders.
Develop and deliver training and awareness programs to educate employees on fraud detection techniques, best practices, and reporting procedures.
Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of fraud prevention processes, tools, and systems.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times , conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
Bachelor's Degree (preferred) or equivalent work experience
Work Experience
5+ years of experience in a project role in the financial services industry, ideally within Fraud
Demonstrated experience developing, implementing, or supporting fraud prevention strategies or solutions
Experience analyzing large datasets to identify fraud trends, risks, or anomalies
Experience working cross‑functionally with partners across product, technology, operations, legal, and compliance
Ability to influence and communicate effectively with senior leaders and executives
Experience with Agile project management practices (preferred)
P rior experience in fraud operations, a uthentication, or other related risk fields (preferred)
Experience in Card Products , Channels, & Deposits (preferred)
Skills
Production Application Systems Expertise : Extensive experience using major production application systems to deliver services to internal and external clients, with the ability to leverage these systems effectively across diverse and complex situations.
Project Execution (End‑to‑end Delivery) : Proven ability to drive initiatives from concept through execution.
Results Orientation / Execution Excellence : Expert ability to achieve outcomes despite constraints by effectively prioritizing work, utilizing assigned resources, and leveraging informal or cross‑functional resources to meet or exceed planned objectives.
Accuracy & Attention to Detail : Expert knowledge of the importance of precision and quality, with a demonstrated ability to complete work accurately and consistently in high‑risk or high‑impact environments.
Analytical Thinking & Root Cause Analysis : Expert proficiency in analytical tools and techniques to diagnose organizational and operational issues, identify root causes, and develop alternative solutions that address underlying problems.
Strategic & Big‑Picture Thinking : Expert understanding of enterprise‑level thinking and planning, with the ability to apply organizational acumen and competitive awareness to identify and maintain focus on key success factors.
Problem Solving : Extensive experience applying structured problem‑solving approaches, tools, and techniques to recognize, anticipate , and resolve organizational, operational, or process‑related issues across varied situations.
Risk Management : Extensive experience assessing and managing organizational risk, including the use of tools and methodologies to identify , evaluate, and control exposure across operational and business environments.
Collaboration : Expert ability to work constructively and collaboratively with diverse individuals, teams, and stakeholder groups to achieve shared goals.
Communication : Expert knowledge of effective communication principles and techniques, with the ability to clearly convey, receive, and interpret information through appropriate verbal and written communication behaviors.
Influencing & Stakeholder Management : Extensive experience using effective influencing strategies to impact decisions and outcomes within and beyond one’s immediate organization.
Back‑Office Banking Operations : Extensive experience with back‑office operations, including banking transaction processing, records management, and the supporting practices, technologies, and applications.
Business Data Analysis : Extensive experience collecting, analyzing, and interpreting business data using a variety of analytical techniques to support decision‑making and business requirements.
Continuous Improvement : Expert knowledge and proven ability to identify inefficiencies, eliminate waste, and drive iterative improvements to processes.
Regulatory Knowledge : Working knowledge of the regulatory environment, including federal, state, and local requirements, with the ability to support compliance with applicable laws, regulations, and internal policies related to fraud prevention.
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
Compensation and Benefits This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Hybrid
#J-18808-Ljbffr