Client Relationship Manager
Elite Austin, Austin, TX, United States
Elite Austin is a design studio specializing in luxury home staging, furniture leasing, and furniture sales. While our focus has been in Austin, we are now expanding our services into other major Texas cities, including Dallas and Houston. We are seeking a Client Relationship Manager to join the Client Services team and strategically deepen relationships with Realtors and luxury multi-family leasing teams while supporting the continued growth of our Home Staging and Concierge Furnishing services. This role is ideal for a polished, relationship-driven professional who enjoys in-person outreach, cultivating long-term relationships, thoughtful client communication, and representing a premium brand in the marketplace. The Client Relationship Manager will generate new high-value relationships throughout Texas, steward existing partnerships, and guide select Home Staging and Concierge Furnishing leads through the sales pipeline with exceptional service. During peak periods, this role will also provide targeted administrative support to help maintain responsiveness across the Client Services team.
Compensation Competitive compensation package commensurate with experience and in line with market standards
Base salary + commission structure
Commission is earned through new business generation and Elite Austin’s total revenue performance
Compensation and role scope can be reviewed at 6 and 12 months based on impact
Compensation: $75,000 - $90,000 yearly
Benefits
Full-Time, Monday - Friday, 8:30 am - 5:00 pm
Flexible paid time off program
Paid holidays
Health, dental, and vision insurance
401(k)
Parental leave
Short and long-term disability
Life insurance
Wholesale furniture benefits
Elite Retreat vacation benefit in Puerto Vallarta, Mexico
A hybrid work model is available after the initial in-person training period. Required office days will be determined based on company needs and are subject to change.
Responsibilities Business Development & Relationship Stewardship (60%)
Cultivate and maintain strong relationships with luxury realtors and leasing teams that lead to multiple projects rather than one-off transactions
Research, prospect, and identify new high-value realtors and luxury multi-family targets in Austin and beyond
Conduct intentional outreach to generate new high-value contacts
Schedule and attend meetings, presentations, and relationship touch points
Serve as a consistent, professional face of Elite Austin in the real estate and furniture rental markets
Identify opportunities to strengthen loyalty and increase repeat business
Support long-term relationship health through thoughtful, ongoing, and regular engagement
Comfortably and confidently deliver presentations about Elite Austin's services to small and large groups of potential partners, conveying excitement and professionalism
Client Services + Inbound Leads (30%)
Own and manage assigned Home Staging and Concierge Furnishing inbound leads
Conduct discovery calls and guide prospects through the sales pipeline
Prepare and present preliminary estimates and final quotes
Provide polished, responsive external communication throughout the client journey
Properly set, manage, and fulfill client expectations
Maintain accurate Salesforce records and notes for owned accounts
Create contacts and opportunities in Salesforce for new relationships
Utilize reporting to track pipeline health and follow-up needs
Administrative & Team Support (10%)
Assist with select administrative work when inbound lead volume is high, including scheduling client meetings, invoicing, and sending contracts
Serve as backup support when the Client Services Coordinator is out of the office
Participate in weekly team meetings and cross-department collaboration
Help maintain clear communication between Client Services, Marketing, Design, and Logistics
Communication & Collaboration (Always)
Effectively communicate with Design, Logistics, Marketing, and Client Services team members
Provide timely and proactive updates and maintain strong internal visibility on owned accounts
Represent Elite Austin’s premium brand standards in all client interactions; protect and elevate Elite Austin’s brand reputation
Contribute to process improvements that enhance the client experience
What Success Looks Like
Revenue Generation: Consistently meeting or exceeding assigned sales targets, contributing significantly to the overall revenue growth across the Austin, Dallas, and Houston markets.
Relationship Growth: Establishing and nurturing a measurable portfolio of high-value, repeat-business Realtor and luxury multi-family leasing partnerships, specifically resulting in a documented increase in project volume from these key accounts.
Pipeline Health: Maintaining a robust and accurate sales pipeline in Salesforce, demonstrating proactive engagement with leads, and achieving high conversion rates from first call to executed contract.
Brand Representation: Serving as a highly polished and professional representative of Elite Austin, as evidenced by positive client feedback and high attendance/engagement at hosted presentations and market outreach events.
Internal Collaboration: Ensuring seamless communication and transition of client needs between the Client Services, Design, and Logistics teams, contributing to efficient project execution and a high-quality client experience.
Qualifications Required
3+ years of experience in client relations, account management, or relationship-driven sales
Comfortable initiating professional outreach in a thoughtful, polished manner
Exceptionally strong written and verbal communication skills
Excellent organizational skills and follow-through
Experience using CRM software (Salesforce strongly preferred)
Confident public speaking and presentation skills
Professional presence aligned with a luxury service brand
Ability to manage multiple priorities in a fast-paced environment
Positive attitude and strong problem-solving ability
Must have reliable transportation for regular travel within Austin and occasional travel outside of Austin
Must have a dedicated workspace at home conducive to professional web meetings and focused work
Preferred
Bachelor's Degree
Experience in the real estate, multifamily, interiors, or furniture industry
Experience working with luxury clients or high-touch service environments
Salesforce experience, particularly with reporting
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Compensation Competitive compensation package commensurate with experience and in line with market standards
Base salary + commission structure
Commission is earned through new business generation and Elite Austin’s total revenue performance
Compensation and role scope can be reviewed at 6 and 12 months based on impact
Compensation: $75,000 - $90,000 yearly
Benefits
Full-Time, Monday - Friday, 8:30 am - 5:00 pm
Flexible paid time off program
Paid holidays
Health, dental, and vision insurance
401(k)
Parental leave
Short and long-term disability
Life insurance
Wholesale furniture benefits
Elite Retreat vacation benefit in Puerto Vallarta, Mexico
A hybrid work model is available after the initial in-person training period. Required office days will be determined based on company needs and are subject to change.
Responsibilities Business Development & Relationship Stewardship (60%)
Cultivate and maintain strong relationships with luxury realtors and leasing teams that lead to multiple projects rather than one-off transactions
Research, prospect, and identify new high-value realtors and luxury multi-family targets in Austin and beyond
Conduct intentional outreach to generate new high-value contacts
Schedule and attend meetings, presentations, and relationship touch points
Serve as a consistent, professional face of Elite Austin in the real estate and furniture rental markets
Identify opportunities to strengthen loyalty and increase repeat business
Support long-term relationship health through thoughtful, ongoing, and regular engagement
Comfortably and confidently deliver presentations about Elite Austin's services to small and large groups of potential partners, conveying excitement and professionalism
Client Services + Inbound Leads (30%)
Own and manage assigned Home Staging and Concierge Furnishing inbound leads
Conduct discovery calls and guide prospects through the sales pipeline
Prepare and present preliminary estimates and final quotes
Provide polished, responsive external communication throughout the client journey
Properly set, manage, and fulfill client expectations
Maintain accurate Salesforce records and notes for owned accounts
Create contacts and opportunities in Salesforce for new relationships
Utilize reporting to track pipeline health and follow-up needs
Administrative & Team Support (10%)
Assist with select administrative work when inbound lead volume is high, including scheduling client meetings, invoicing, and sending contracts
Serve as backup support when the Client Services Coordinator is out of the office
Participate in weekly team meetings and cross-department collaboration
Help maintain clear communication between Client Services, Marketing, Design, and Logistics
Communication & Collaboration (Always)
Effectively communicate with Design, Logistics, Marketing, and Client Services team members
Provide timely and proactive updates and maintain strong internal visibility on owned accounts
Represent Elite Austin’s premium brand standards in all client interactions; protect and elevate Elite Austin’s brand reputation
Contribute to process improvements that enhance the client experience
What Success Looks Like
Revenue Generation: Consistently meeting or exceeding assigned sales targets, contributing significantly to the overall revenue growth across the Austin, Dallas, and Houston markets.
Relationship Growth: Establishing and nurturing a measurable portfolio of high-value, repeat-business Realtor and luxury multi-family leasing partnerships, specifically resulting in a documented increase in project volume from these key accounts.
Pipeline Health: Maintaining a robust and accurate sales pipeline in Salesforce, demonstrating proactive engagement with leads, and achieving high conversion rates from first call to executed contract.
Brand Representation: Serving as a highly polished and professional representative of Elite Austin, as evidenced by positive client feedback and high attendance/engagement at hosted presentations and market outreach events.
Internal Collaboration: Ensuring seamless communication and transition of client needs between the Client Services, Design, and Logistics teams, contributing to efficient project execution and a high-quality client experience.
Qualifications Required
3+ years of experience in client relations, account management, or relationship-driven sales
Comfortable initiating professional outreach in a thoughtful, polished manner
Exceptionally strong written and verbal communication skills
Excellent organizational skills and follow-through
Experience using CRM software (Salesforce strongly preferred)
Confident public speaking and presentation skills
Professional presence aligned with a luxury service brand
Ability to manage multiple priorities in a fast-paced environment
Positive attitude and strong problem-solving ability
Must have reliable transportation for regular travel within Austin and occasional travel outside of Austin
Must have a dedicated workspace at home conducive to professional web meetings and focused work
Preferred
Bachelor's Degree
Experience in the real estate, multifamily, interiors, or furniture industry
Experience working with luxury clients or high-touch service environments
Salesforce experience, particularly with reporting
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