Portfolio Manager
PTLA, Eugene, OR, United States
Position Summary
The Portfolio Manager is responsible for overseeing resident relations and operational support across the assigned portfolio, with a focus on resident satisfaction and retention. This role manages the Resident Relations team, maintains vendor partnerships, and serves as the primary point of contact for escalated resident concerns. The Portfolio Manager also oversees renewal execution and operational processes including move-ins, unit inspections, and collections to ensure consistency and strong performance across properties.
Key Responsibilities Resident Relations & Team Leadership
Manage and support the Resident Relations team, providing training, guidance, and performance oversight.
Adhere to the letter and spirit of Fair Housing and Employment laws. Ensure the same level of compliance from all team members.
Monitor resident satisfaction metrics and implement strategies to improve retention.
Respond to and resolve escalated resident concerns in a professional and timely manner.
Establish and maintain consistent resident service standards across the portfolio.
Coordinate move-in and move-out processes to ensure organization, accuracy, and a positive resident experience.
Oversee routine and follow-up unit inspections, ensuring compliance with company standards.
Manage collections of performance, including delinquency tracking and resolution strategies.
Handle resident evictions, legal proceedings, and other sensitive resident matters.
Oversee the renewal process from strategy through execution.
Coordinate renewal timelines, communication, and tracking to support occupancy goals.
Partner with the leasing team to align renewal strategies with market conditions.
Analyze renewal trends and recommend retention initiatives.
Partner with Accounting Department to ensure accurate financial reporting
Develop and maintain relationships with vendors and service providers supporting resident services and property operations.
Ensure vendor performance meets quality, cost, and timeline expectations.
Qualifications
3+ years of experience in property management, student housing, or multi-site operations preferred.
Experience managing teams and handling escalated customer service issues.
Strong organizational, communication, and problem-solving skills.
Experience with lease administration, renewals, inspections, and collections.
Proficiency in property management software and CRM systems preferred.
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Key Responsibilities Resident Relations & Team Leadership
Manage and support the Resident Relations team, providing training, guidance, and performance oversight.
Adhere to the letter and spirit of Fair Housing and Employment laws. Ensure the same level of compliance from all team members.
Monitor resident satisfaction metrics and implement strategies to improve retention.
Respond to and resolve escalated resident concerns in a professional and timely manner.
Establish and maintain consistent resident service standards across the portfolio.
Coordinate move-in and move-out processes to ensure organization, accuracy, and a positive resident experience.
Oversee routine and follow-up unit inspections, ensuring compliance with company standards.
Manage collections of performance, including delinquency tracking and resolution strategies.
Handle resident evictions, legal proceedings, and other sensitive resident matters.
Oversee the renewal process from strategy through execution.
Coordinate renewal timelines, communication, and tracking to support occupancy goals.
Partner with the leasing team to align renewal strategies with market conditions.
Analyze renewal trends and recommend retention initiatives.
Partner with Accounting Department to ensure accurate financial reporting
Develop and maintain relationships with vendors and service providers supporting resident services and property operations.
Ensure vendor performance meets quality, cost, and timeline expectations.
Qualifications
3+ years of experience in property management, student housing, or multi-site operations preferred.
Experience managing teams and handling escalated customer service issues.
Strong organizational, communication, and problem-solving skills.
Experience with lease administration, renewals, inspections, and collections.
Proficiency in property management software and CRM systems preferred.
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