Service Rep Coordinator
UGI, King Of Prussia, PA, United States
Service Rep Coordinator
Location: King Of Prussia, PA, US, 19406 Workplace Environment: Remote Company: AmeriGas Propane, Inc. Posting: Fuel Your Career at AmeriGas At AmeriGas, our 6,500 employees fuel our commitment to being the most reliable, safest, and most responsive propane company in the nation. We combine cutting-edge technology with the teamwork and community focus that defines our culture. About The Role We're seeking an ACE Service Rep Coordinator to serve as the vital link between customers, manufacturers, service technicians, and internal teamsensuring our automated vending machines operate at peak efficiency. What You'll Do Drive Customer Satisfaction Maintain vending machines at high operating efficiency, minimizing downtime Build strong relationships with clients at store and corporate levels Provide responsive service customers can count on Coordinate Expert Service Manage warranty service with manufacturers and non-warranty service with AmeriGas technicians Provide voice and email support, troubleshooting technical issues Monitor machine status through partner portals Monitor & Report Performance Produce AVAT reports with timely follow-up on open service items Generate reports on parts inventory, sales data, technician activity, and failure rates Track service levels to ensure reliability Maintain Organization Manage administrative tasks including location listings, warranty records, contractor information, and service logs Support new vending machine rollouts with documentation Keep multiple accounts organized with clear communication What Makes You a Great Fit Relationship Builder - Develop strong professional connections primarily over the phone with AVAT Call Center, AmeriGas districts, technicians, customers, and vendors Highly Organized - Excel at managing multiple priorities and coordinating resources while maintaining attention to detail Professional Under Pressure - Navigate concurrent tasks calmly and handle difficult customer calls with grace Exceptional Communicator - Keep stakeholders aligned through clear, timely communication via email and phone What You'll Bring Required: 4-year degree or equivalent professional experience Minimum 5 years customer service experience Strong troubleshooting skills, particularly over the phone Exceptional organizational skills and attention to detail Ability to handle pressure professionally Proficiency in Microsoft Office Preferred: Minimum 5 years troubleshooting computer or mechanical machines Hands-on experience with parts repair and machine maintenance Computer and networking knowledge Work Environment Office-based position with considerable time on computer, reading and analyzing data, and interacting with customers and vendors. Requires excellent visual acuity, hearing, communication skills, and ability to concentrate for extended periods. What AmeriGas Offers You Exceptional medical, dental, and prescription benefits Competitive wages 401(k) with company match Paid holidays and time off Tuition reimbursement Development and training programs Propane discount Matching gifts program
Location: King Of Prussia, PA, US, 19406 Workplace Environment: Remote Company: AmeriGas Propane, Inc. Posting: Fuel Your Career at AmeriGas At AmeriGas, our 6,500 employees fuel our commitment to being the most reliable, safest, and most responsive propane company in the nation. We combine cutting-edge technology with the teamwork and community focus that defines our culture. About The Role We're seeking an ACE Service Rep Coordinator to serve as the vital link between customers, manufacturers, service technicians, and internal teamsensuring our automated vending machines operate at peak efficiency. What You'll Do Drive Customer Satisfaction Maintain vending machines at high operating efficiency, minimizing downtime Build strong relationships with clients at store and corporate levels Provide responsive service customers can count on Coordinate Expert Service Manage warranty service with manufacturers and non-warranty service with AmeriGas technicians Provide voice and email support, troubleshooting technical issues Monitor machine status through partner portals Monitor & Report Performance Produce AVAT reports with timely follow-up on open service items Generate reports on parts inventory, sales data, technician activity, and failure rates Track service levels to ensure reliability Maintain Organization Manage administrative tasks including location listings, warranty records, contractor information, and service logs Support new vending machine rollouts with documentation Keep multiple accounts organized with clear communication What Makes You a Great Fit Relationship Builder - Develop strong professional connections primarily over the phone with AVAT Call Center, AmeriGas districts, technicians, customers, and vendors Highly Organized - Excel at managing multiple priorities and coordinating resources while maintaining attention to detail Professional Under Pressure - Navigate concurrent tasks calmly and handle difficult customer calls with grace Exceptional Communicator - Keep stakeholders aligned through clear, timely communication via email and phone What You'll Bring Required: 4-year degree or equivalent professional experience Minimum 5 years customer service experience Strong troubleshooting skills, particularly over the phone Exceptional organizational skills and attention to detail Ability to handle pressure professionally Proficiency in Microsoft Office Preferred: Minimum 5 years troubleshooting computer or mechanical machines Hands-on experience with parts repair and machine maintenance Computer and networking knowledge Work Environment Office-based position with considerable time on computer, reading and analyzing data, and interacting with customers and vendors. Requires excellent visual acuity, hearing, communication skills, and ability to concentrate for extended periods. What AmeriGas Offers You Exceptional medical, dental, and prescription benefits Competitive wages 401(k) with company match Paid holidays and time off Tuition reimbursement Development and training programs Propane discount Matching gifts program