Account Services Representative
City Property Management Company, Phoenix, AZ, United States
Account Services Representative
Join our established team as an Account Services Representative, where you'll help homeowners resolve payment issues and manage their accounts while maintaining positive relationships. This role combines customer service excellence with collections expertise, working directly with HOA residents to find solutions that work for everyone. You'll handle delinquent accounts, negotiate payment arrangements, and ensure proper documentation - all while representing our commitment to professional, respectful service. Primary Collections & Account Management: Monitor accounts receivable and delinquency reports daily through our collection control system Complete monthly collection activity reports for HOA Boards of Directors Initiate appropriate collection activities including past due notices, collection letters, and lien preparation Negotiate payment terms with homeowners following established guidelines to minimize collection costs Prepare accounts for attorney referral when necessary Respond to collection-related inquiries within 48 hours via phone or written communication Analyze and update customer accounts with corrections and modifications Additional Account Services: Process action items from incoming requests and assign to appropriate team members Complete assigned action item tasks within 72-hour timeframe Maintain clear internal communication between departments using phone logs and documentation Professional use of all company systems and external platforms What We're Looking For: Required: Outstanding customer service skills with a professional, empathetic approach Excellent verbal and written communication abilities Strong attention to detail and ability to maintain confidential information Reliable attendance and punctuality Ability to work independently and meet strict deadlines Computer proficiency including email, calendar systems, and database management Ability to establish positive working relationships with colleagues, clients, and the public Preferred: Previous collections or accounts receivable experience Experience in customer service or client-facing roles Why You'll Love Working Here: Hybrid Schedule: Available after 1 year in office. Family-owned flexibility: 45+ years of stability with the personal touch and adaptability that comes from family ownership Comprehensive, personalized training: We train thoroughly at your pace - no arbitrary deadlines or pressure. Training is tailored to help you succeed Central location: Conveniently located near Sky Harbor Airport with easy access from throughout the valley Free parking: No need to worry about commuting costs or finding parking Excellent time off: 10-12 paid federal holidays (above industry standard) in addition to Paid Time Off and Paid Sick Time. Direct access: Less bureaucracy means your voice is heard and decisions happen faster Supportive team environment: Genuinely friendly colleagues who help each other succeed Benefits Package: Health, dental, and life insurance 401(k) with company matching Health savings account Employee assistance program Flexible schedule options Professional development assistance Employee referral program Comprehensive PTO package (begins after first year of employment) Schedule & Compensation: Hours: Monday-Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 3:00 PM Position: Non-exempt with overtime paid at 1.5x rate for hours over 40/week Pay: $18 - 20 / hour (based on experience) Ready to Join Our Team? If you're looking for a stable career with a company that values both professional growth and work-life balance, we'd love to hear from you. Apply today to become part of the City Property Management family. City Property Management is an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities. Employment is at-will in accordance with state law.
Join our established team as an Account Services Representative, where you'll help homeowners resolve payment issues and manage their accounts while maintaining positive relationships. This role combines customer service excellence with collections expertise, working directly with HOA residents to find solutions that work for everyone. You'll handle delinquent accounts, negotiate payment arrangements, and ensure proper documentation - all while representing our commitment to professional, respectful service. Primary Collections & Account Management: Monitor accounts receivable and delinquency reports daily through our collection control system Complete monthly collection activity reports for HOA Boards of Directors Initiate appropriate collection activities including past due notices, collection letters, and lien preparation Negotiate payment terms with homeowners following established guidelines to minimize collection costs Prepare accounts for attorney referral when necessary Respond to collection-related inquiries within 48 hours via phone or written communication Analyze and update customer accounts with corrections and modifications Additional Account Services: Process action items from incoming requests and assign to appropriate team members Complete assigned action item tasks within 72-hour timeframe Maintain clear internal communication between departments using phone logs and documentation Professional use of all company systems and external platforms What We're Looking For: Required: Outstanding customer service skills with a professional, empathetic approach Excellent verbal and written communication abilities Strong attention to detail and ability to maintain confidential information Reliable attendance and punctuality Ability to work independently and meet strict deadlines Computer proficiency including email, calendar systems, and database management Ability to establish positive working relationships with colleagues, clients, and the public Preferred: Previous collections or accounts receivable experience Experience in customer service or client-facing roles Why You'll Love Working Here: Hybrid Schedule: Available after 1 year in office. Family-owned flexibility: 45+ years of stability with the personal touch and adaptability that comes from family ownership Comprehensive, personalized training: We train thoroughly at your pace - no arbitrary deadlines or pressure. Training is tailored to help you succeed Central location: Conveniently located near Sky Harbor Airport with easy access from throughout the valley Free parking: No need to worry about commuting costs or finding parking Excellent time off: 10-12 paid federal holidays (above industry standard) in addition to Paid Time Off and Paid Sick Time. Direct access: Less bureaucracy means your voice is heard and decisions happen faster Supportive team environment: Genuinely friendly colleagues who help each other succeed Benefits Package: Health, dental, and life insurance 401(k) with company matching Health savings account Employee assistance program Flexible schedule options Professional development assistance Employee referral program Comprehensive PTO package (begins after first year of employment) Schedule & Compensation: Hours: Monday-Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 3:00 PM Position: Non-exempt with overtime paid at 1.5x rate for hours over 40/week Pay: $18 - 20 / hour (based on experience) Ready to Join Our Team? If you're looking for a stable career with a company that values both professional growth and work-life balance, we'd love to hear from you. Apply today to become part of the City Property Management family. City Property Management is an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities. Employment is at-will in accordance with state law.