Collections Specialist
LHH, Greensboro, NC, United States
Collections Specialist
The Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works closely with internal teams and external customers to resolve billing issues, reduce aging, and maintain positive client relationships while meeting cash collection goals. Key Responsibilities
Manage a portfolio of customer accounts and follow up on past-due balances via phone, email, and written correspondence Review accounts receivable aging reports and prioritize collection efforts Research and resolve billing discrepancies, short payments, and disputes Communicate professionally with customers to secure payment commitments and negotiate payment plans when appropriate Document collection activity and update account notes accurately Coordinate with internal teams such as Billing, Sales, Customer Service, and Accounting to resolve account issues Apply payments, process adjustments, and ensure accurate account balances Monitor customer credit limits and escalate high-risk accounts as needed Assist with month-end close activities related to accounts receivable and collections Support ad hoc reporting and special projects as assigned Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred 13 years of experience in collections, accounts receivable, or a related accounting role Strong communication and negotiation skills Ability to handle sensitive conversations professionally and tactfully Strong attention to detail and organizational skills Proficiency with Excel and accounting/ERP systems Ability to manage multiple accounts and deadlines in a fast-paced environment Pay Details: $22.00 to $24.00 per hour Search managed by: Will Stevens Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814380_3119901
The Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works closely with internal teams and external customers to resolve billing issues, reduce aging, and maintain positive client relationships while meeting cash collection goals. Key Responsibilities
Manage a portfolio of customer accounts and follow up on past-due balances via phone, email, and written correspondence Review accounts receivable aging reports and prioritize collection efforts Research and resolve billing discrepancies, short payments, and disputes Communicate professionally with customers to secure payment commitments and negotiate payment plans when appropriate Document collection activity and update account notes accurately Coordinate with internal teams such as Billing, Sales, Customer Service, and Accounting to resolve account issues Apply payments, process adjustments, and ensure accurate account balances Monitor customer credit limits and escalate high-risk accounts as needed Assist with month-end close activities related to accounts receivable and collections Support ad hoc reporting and special projects as assigned Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred 13 years of experience in collections, accounts receivable, or a related accounting role Strong communication and negotiation skills Ability to handle sensitive conversations professionally and tactfully Strong attention to detail and organizational skills Proficiency with Excel and accounting/ERP systems Ability to manage multiple accounts and deadlines in a fast-paced environment Pay Details: $22.00 to $24.00 per hour Search managed by: Will Stevens Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814380_3119901