Service BDC (Business Development Center) Representative
Art Moehn Auto Group, Jackson, MI, United States
Customer Service Representative
This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone, email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must. Performance based pay with base compensation 401k Health insurance Paid vacation Employee discounts Cafeteria plan Monday-Friday work schedule (40hrs) Manage high volume of inbound calls. Schedule follow-up contact when appointments are not created. Conduct telemarketing and internet related service campaigns. Meet and exceed daily goals and objectives. Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications. Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program. Check e-mail frequently and provide a quality lead response immediately. Maintain working knowledge of all dealership products and services. Maintain an organized and efficient work area. Able to type proficiently while speaking with guests on the phone. Makes exceptional customer service a top priority. Strong phone, email and texting presence is necessary, including good grammar in your written communications. Willing to submit to a pre-employment background and drug screen testing
This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone, email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must. Performance based pay with base compensation 401k Health insurance Paid vacation Employee discounts Cafeteria plan Monday-Friday work schedule (40hrs) Manage high volume of inbound calls. Schedule follow-up contact when appointments are not created. Conduct telemarketing and internet related service campaigns. Meet and exceed daily goals and objectives. Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications. Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program. Check e-mail frequently and provide a quality lead response immediately. Maintain working knowledge of all dealership products and services. Maintain an organized and efficient work area. Able to type proficiently while speaking with guests on the phone. Makes exceptional customer service a top priority. Strong phone, email and texting presence is necessary, including good grammar in your written communications. Willing to submit to a pre-employment background and drug screen testing