Business Development Center (BDC) Manager
Berge Auto Group, Phoenix, AZ, United States
Business Development Center (BDC) Manager – Bell Ford
Location:
Phoenix, AZ Department:
Business Development Center Employment Type:
Full-Time Compensation:
Competitive Salary + Commission
Bell Ford is seeking an experienced
Business Development Center (BDC) Manager
to lead and grow our high‑performing team. This is
not a telemarketing role —our BDC team engages customers, builds meaningful relationships, and supports them throughout their vehicle‑buying journey.
If you’re a motivated leader with strong customer service skills and automotive experience, we want to meet you!
Key Responsibilities
Hire, train, and manage BDC staff
Drive the growth and development of the BDC department
Collaborate with the General Manager and Sales Managers on strategy and process improvements
Analyze and respond to all inbound leads while engaging with customers
Answer incoming calls using inbound scripts to schedule appointments
Document all customer interactions and comments in the CRM
Respond promptly to internet leads (within 10 minutes) and follow up by phone
Make outbound calls using scripts to schedule sales appointments
Maintain accurate scheduling for customer follow-up
Re‑schedule appointments for no‑show customers
Generate timely emails and calls according to contact timelines
Maintain accurate knowledge of new and used vehicle inventory
Escalate customer concerns to BDC Manager and ensure follow‑up
Required Skills & Experience
Customer service phone experience required
Automotive industry experience strongly preferred
Strong customer service and communication skills
Excellent conversational and problem‑solving abilities
Ability to thrive in a team‑oriented, friendly environment
Experience with
Reynolds & Reynolds
preferred
Job Requirements
Reliable, punctual, and professional
Flexibility to work assigned shifts—including nights, weekends, and holidays
Ability to manage high‑volume phone and digital communication
Proficiency in using multiple software applications
Valid driver’s license with a clean driving record
What We Offer
Supportive, team‑oriented work environment
Career growth and advancement opportunities
Competitive pay structure (Salary + Commission)
Comprehensive benefits package for full‑time employees, including:
Medical, dental, and vision insurance
Short‑term & long‑term disability
Voluntary life insurance
Employer‑paid basic life insurance
401(k) with company match
Employee discounts
Wellness programs
PreEmployment Requirements All candidates must successfully pass a background check and drug screen. Note: THC is not included in the drug screening.
About Us The
Berge Automotive Group
is a respected, family‑owned dealership group serving metro Phoenix, the East Valley, and surrounding communities for over five decades. We take pride in delivering exceptional service while upholding the highest standards of integrity.
Our team members are our greatest asset. We are committed to fostering a supportive, growth‑focused environment where employees and customers alike feel like family. Creating clients for life is at the core of everything we do.
Equal Opportunity Employer The Berge Automotive Group is an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participates in the
EVerify
Employment Eligibility Program.
#J-18808-Ljbffr
Phoenix, AZ Department:
Business Development Center Employment Type:
Full-Time Compensation:
Competitive Salary + Commission
Bell Ford is seeking an experienced
Business Development Center (BDC) Manager
to lead and grow our high‑performing team. This is
not a telemarketing role —our BDC team engages customers, builds meaningful relationships, and supports them throughout their vehicle‑buying journey.
If you’re a motivated leader with strong customer service skills and automotive experience, we want to meet you!
Key Responsibilities
Hire, train, and manage BDC staff
Drive the growth and development of the BDC department
Collaborate with the General Manager and Sales Managers on strategy and process improvements
Analyze and respond to all inbound leads while engaging with customers
Answer incoming calls using inbound scripts to schedule appointments
Document all customer interactions and comments in the CRM
Respond promptly to internet leads (within 10 minutes) and follow up by phone
Make outbound calls using scripts to schedule sales appointments
Maintain accurate scheduling for customer follow-up
Re‑schedule appointments for no‑show customers
Generate timely emails and calls according to contact timelines
Maintain accurate knowledge of new and used vehicle inventory
Escalate customer concerns to BDC Manager and ensure follow‑up
Required Skills & Experience
Customer service phone experience required
Automotive industry experience strongly preferred
Strong customer service and communication skills
Excellent conversational and problem‑solving abilities
Ability to thrive in a team‑oriented, friendly environment
Experience with
Reynolds & Reynolds
preferred
Job Requirements
Reliable, punctual, and professional
Flexibility to work assigned shifts—including nights, weekends, and holidays
Ability to manage high‑volume phone and digital communication
Proficiency in using multiple software applications
Valid driver’s license with a clean driving record
What We Offer
Supportive, team‑oriented work environment
Career growth and advancement opportunities
Competitive pay structure (Salary + Commission)
Comprehensive benefits package for full‑time employees, including:
Medical, dental, and vision insurance
Short‑term & long‑term disability
Voluntary life insurance
Employer‑paid basic life insurance
401(k) with company match
Employee discounts
Wellness programs
PreEmployment Requirements All candidates must successfully pass a background check and drug screen. Note: THC is not included in the drug screening.
About Us The
Berge Automotive Group
is a respected, family‑owned dealership group serving metro Phoenix, the East Valley, and surrounding communities for over five decades. We take pride in delivering exceptional service while upholding the highest standards of integrity.
Our team members are our greatest asset. We are committed to fostering a supportive, growth‑focused environment where employees and customers alike feel like family. Creating clients for life is at the core of everything we do.
Equal Opportunity Employer The Berge Automotive Group is an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participates in the
EVerify
Employment Eligibility Program.
#J-18808-Ljbffr