Customer Service/Inside Sales
Lawn Doctor, Royal Oak, MI, United States
Lawn Doctor of Royal Oak is a small, family-owned business committed to delivering high-quality lawn care with a personal, customer-first approach. We are seeking a dependable, friendly Customer Service / Inside Sales Representative to join our team.
In this role, you will be the first point of contact for many of our customers-handling incoming calls, assisting with questions, and helping homeowners select services that best fit their needs. You'll play a key role in building trust, strengthening customer relationships, and supporting our sales and service teams. We believe that when our employees grow professionally, our business thrives.
Key Responsibilities
Answer incoming calls, emails, and inquiries from new and existing customers Assist customers with service questions and account updates Convert incoming leads into new Lawn Doctor customers Identify opportunities to recommend additional services that benefit the customer Provide excellent customer service and build long-term client relationships Follow up with customers after proposals, quotes, and completed services Accurately enter and update customer information in our system Ideal Candidate
Friendly, professional, and customer-focused with a positive attitude Comfortable building relationships and trust over the phone Strong communication and active listening skills Organized, detail-oriented, and dependable with good attendance Basic computer skills and ability to learn new systems Sales, customer service, or call center experience is a plus, but not required Experience with RealGreen software is a plus, but not necessary Training & Support
Hands-on training provided for systems, services, and customer interactions Ongoing coaching and support to help you grow and succeed We value personality, professionalism, and relationship-building skills over prior experience What We Offer
Competitive hourly pay with bonus or commission opportunities Supportive, family-oriented work environment Opportunities for growth and long-term advancement
Compensation: $45,000.00 - $60,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
In this role, you will be the first point of contact for many of our customers-handling incoming calls, assisting with questions, and helping homeowners select services that best fit their needs. You'll play a key role in building trust, strengthening customer relationships, and supporting our sales and service teams. We believe that when our employees grow professionally, our business thrives.
Key Responsibilities
Answer incoming calls, emails, and inquiries from new and existing customers Assist customers with service questions and account updates Convert incoming leads into new Lawn Doctor customers Identify opportunities to recommend additional services that benefit the customer Provide excellent customer service and build long-term client relationships Follow up with customers after proposals, quotes, and completed services Accurately enter and update customer information in our system Ideal Candidate
Friendly, professional, and customer-focused with a positive attitude Comfortable building relationships and trust over the phone Strong communication and active listening skills Organized, detail-oriented, and dependable with good attendance Basic computer skills and ability to learn new systems Sales, customer service, or call center experience is a plus, but not required Experience with RealGreen software is a plus, but not necessary Training & Support
Hands-on training provided for systems, services, and customer interactions Ongoing coaching and support to help you grow and succeed We value personality, professionalism, and relationship-building skills over prior experience What We Offer
Competitive hourly pay with bonus or commission opportunities Supportive, family-oriented work environment Opportunities for growth and long-term advancement
Compensation: $45,000.00 - $60,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.