Customer Relations Collections Supervisor
AWP Safety, Santa Ana, CA, United States
Customer Relations Collections Supervisor
Full-time
Compensation: USD 75,000 - USD 80,000 - yearly
Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.
AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.
AWP SAFETY CORE VALUES
Ownership, Trust, Teamwork
The Customer Relations Collections Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.
RESPONSIBILITIES
Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
Provide training on systems and processes as requested
Investigate and resolve customer issues
Provide excellent customer service to internal and external customers
Effectively communicate with internal management when necessary to accelerate the billing and collection processes
Monitor and maintain key assigned accounts and resolve day-to-day issues
Conduct performance evaluations for their team according to organization guidelines
Perform other duties and/or special projects as assigned
High School Diploma or GED required; Bachelor’s degree preferred
5-7 years accounts receivable experience required
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with ability to interact effectively with all levels of management, employees and clients
Proficient with Microsoft Office Products (Excel, Word)
Experience with Microsoft D365 software preferred
Employee must be able to successfully handle the physical demands of this position, which include the following:
Hours of operation are typically 8 a.m.- 5 p.m., M-F
Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
The employee frequently is required to stand, walk, or reach with hands and arms
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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Full-time
Compensation: USD 75,000 - USD 80,000 - yearly
Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.
AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.
AWP SAFETY CORE VALUES
Ownership, Trust, Teamwork
The Customer Relations Collections Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.
RESPONSIBILITIES
Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
Provide training on systems and processes as requested
Investigate and resolve customer issues
Provide excellent customer service to internal and external customers
Effectively communicate with internal management when necessary to accelerate the billing and collection processes
Monitor and maintain key assigned accounts and resolve day-to-day issues
Conduct performance evaluations for their team according to organization guidelines
Perform other duties and/or special projects as assigned
High School Diploma or GED required; Bachelor’s degree preferred
5-7 years accounts receivable experience required
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with ability to interact effectively with all levels of management, employees and clients
Proficient with Microsoft Office Products (Excel, Word)
Experience with Microsoft D365 software preferred
Employee must be able to successfully handle the physical demands of this position, which include the following:
Hours of operation are typically 8 a.m.- 5 p.m., M-F
Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
The employee frequently is required to stand, walk, or reach with hands and arms
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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