Customer Relations Collections Specialist
AWP Safety, Santa Ana, CA, United States
Customer Relations Collections Specialist
Full-time
Compensation: USD 68,000 - USD 72,000 - yearly
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well‑trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.
As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
Responsibilities
Enter high volumes of data into the various systems timely and accurately for billing purposes
Adjust and handle billing discrepancies and rejections timely and accurately
Validate, verify, and compare contract agreements as needed
Provide excellent customer service and a positive experience to customers
Support the team in securing timely payments from customers
Act as a resource for other functions within AWP
Answer phones and respond to inquiries using a professional and courteous demeanor
Provide general office support and peer training as requested
Comply with all AWP policies, procedures, and safety requirements
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required
3-5 years AR/Billing experience preferred
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem‑solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred
Salary: $68,000—$72,000
Benefits
Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
Eligibility for benefits starts on the 1st of the month following your hire date.
Company‑paid life insurance coverage.
Company‑paid long‑term disability (LTD) insurance.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Participation in the 401(k) retirement plan.
Paid Time Off (PTO) and paid holidays.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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Full-time
Compensation: USD 68,000 - USD 72,000 - yearly
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well‑trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.
As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
Responsibilities
Enter high volumes of data into the various systems timely and accurately for billing purposes
Adjust and handle billing discrepancies and rejections timely and accurately
Validate, verify, and compare contract agreements as needed
Provide excellent customer service and a positive experience to customers
Support the team in securing timely payments from customers
Act as a resource for other functions within AWP
Answer phones and respond to inquiries using a professional and courteous demeanor
Provide general office support and peer training as requested
Comply with all AWP policies, procedures, and safety requirements
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required
3-5 years AR/Billing experience preferred
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem‑solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred
Salary: $68,000—$72,000
Benefits
Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
Eligibility for benefits starts on the 1st of the month following your hire date.
Company‑paid life insurance coverage.
Company‑paid long‑term disability (LTD) insurance.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Participation in the 401(k) retirement plan.
Paid Time Off (PTO) and paid holidays.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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