Customer Relations Supervisor
AWP Safety, Honolulu, HI, United States
Company Description
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.
Job Description As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with the Customer Relations team to reduce delinquent accounts, coordinate payment resolution, administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.
Responsibilities
Apply daily cash timely and accurately
Review customer receivables and coordinate payment resolution
Communicate with internal and/or external customers and various units regarding collection issues
Collaborate within the Customer Relations team to complete tasks in a timely manner
Reduce the delinquency for assigned accounts to achieve organizational goals
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Enlist the efforts of management when necessary to accelerate the collection process
Follow work process to communicate and collaborate with employees at all levels
Establish and maintain effective and cooperative working relationships with customers
Perform training as requested
Perform other duties and/or special projects as assigned
Qualifications
High school diploma or GED required
1-3 years of call‑center, collections and cash application experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem‑solving skills
Critical thinking skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with Microsoft Great Plains and Salesforce software preferred
Additional Information
Hours of operation are typically 8 a.m. – 5 p.m., M-F
45‑hour work week
Primarily sedentary or working at a desk
Occasionally lift and move 10–25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand, walk, or reach with hands and arms
Salary The salary range for this position is $55,000 - $65,000 + Bonus.
Equal Opportunity Employer (EOE) AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
#J-18808-Ljbffr
Job Description As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with the Customer Relations team to reduce delinquent accounts, coordinate payment resolution, administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.
Responsibilities
Apply daily cash timely and accurately
Review customer receivables and coordinate payment resolution
Communicate with internal and/or external customers and various units regarding collection issues
Collaborate within the Customer Relations team to complete tasks in a timely manner
Reduce the delinquency for assigned accounts to achieve organizational goals
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Enlist the efforts of management when necessary to accelerate the collection process
Follow work process to communicate and collaborate with employees at all levels
Establish and maintain effective and cooperative working relationships with customers
Perform training as requested
Perform other duties and/or special projects as assigned
Qualifications
High school diploma or GED required
1-3 years of call‑center, collections and cash application experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem‑solving skills
Critical thinking skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with Microsoft Great Plains and Salesforce software preferred
Additional Information
Hours of operation are typically 8 a.m. – 5 p.m., M-F
45‑hour work week
Primarily sedentary or working at a desk
Occasionally lift and move 10–25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand, walk, or reach with hands and arms
Salary The salary range for this position is $55,000 - $65,000 + Bonus.
Equal Opportunity Employer (EOE) AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
#J-18808-Ljbffr