VEC Eligibility Worker (Public Benefits Specialist), Russian/English bilingual r
State of Oregon, Oregon, WI, United States
## VEC Eligibility Worker (Public Benefits Specialist), Russian/English bilingual required* Interview applicants by phone to gather and assess information for benefits we administer, such as Domestic Violence services, Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.* Perform eligibility determinations, redeterminations, and periodic reviews.* Assist callers over the phone who are receiving or applying for benefits.* Communicate eligibility decisions to applicants.* Provide person-centered services with a trauma-informed approach to identify needs.* Be responsible for accurate and timely eligibility determinations.* Create a work environment where everyone feels welcomed, appreciated and valued.* Participate in professional development opportunities and ongoing education of cultural awareness.* One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; **OR*** Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; **OR*** An associate degree in a Behavioral Science, Social Science or a closely related field **AND** six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; **OR*** An equivalent combination of education, training, and experience relative to the class concept.* Experience sustaining focus, engagement, and productivity during extended periods of virtual learning and computer-based work.* Intermediate computer proficiency with online research tools, digital communication and navigating multiple web-based platforms to reconcile and validate data.* Experience using sound judgment, a
approach and cultural responsiveness to identify successful solutions to problems.* Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.* Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.* Experience independently managing workload using time management, organization, and prioritization skills to consistently meet deadlines.* Your resume (optional) and cover letter (encouraged) may be uploaded in the Resume/CV field on the online application.* Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.* Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications).* If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.* The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.* The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.* **Your work schedule will be 10 a.m. – 7 p.m., Monday – Friday PST. This ongoing work schedule is not negotiable and will not be adjusted to accommodate other time zones.*** Your *training schedule* will be 8 a.m. – 5 p.m., Monday – Friday PST.* This position is fully **remote**. Approval of out-of-state remote work will be made on a case-by-case basis and may be informed by factors that include legal compliance obligations of the other state. Remote work outside of the 50 United States of America and the District of Columbia is prohibited, per policy 50.050.01.* The ability to report to a local branch office may be required when training, business or operational needs are dependent on onsite activities. **Travel expenses are not provided, nor reimbursable for remote work employees** per travel policy paragraph 105:* You will communicate with customers over the phone and process work electronically using multiple computer screens and databases for prolonged periods of each workday.* You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress.* Consistent attendance is essential.* Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.* Occasional overtime may be offered depending on business need. #J-18808-Ljbffr
approach and cultural responsiveness to identify successful solutions to problems.* Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.* Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.* Experience independently managing workload using time management, organization, and prioritization skills to consistently meet deadlines.* Your resume (optional) and cover letter (encouraged) may be uploaded in the Resume/CV field on the online application.* Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.* Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications).* If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.* The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.* The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.* **Your work schedule will be 10 a.m. – 7 p.m., Monday – Friday PST. This ongoing work schedule is not negotiable and will not be adjusted to accommodate other time zones.*** Your *training schedule* will be 8 a.m. – 5 p.m., Monday – Friday PST.* This position is fully **remote**. Approval of out-of-state remote work will be made on a case-by-case basis and may be informed by factors that include legal compliance obligations of the other state. Remote work outside of the 50 United States of America and the District of Columbia is prohibited, per policy 50.050.01.* The ability to report to a local branch office may be required when training, business or operational needs are dependent on onsite activities. **Travel expenses are not provided, nor reimbursable for remote work employees** per travel policy paragraph 105:* You will communicate with customers over the phone and process work electronically using multiple computer screens and databases for prolonged periods of each workday.* You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress.* Consistent attendance is essential.* Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.* Occasional overtime may be offered depending on business need. #J-18808-Ljbffr