Parts Counterperson
Hyundai of Venice, Huntersville, NC, United States
AboutHuntersville Ford
Huntersville Ford is a proud part of the Krause Auto Group and has long been a trusted dealership in the Lake Norman and greater Charlotte community. We are known for delivering honest, high-quality service and building lasting relationships with our customers, local businesses, and community partners. Our dealership is fast-paced, team-oriented, and focused on doing things the right way—for our customers and for each other. We invest in our people, promote from within, and create an environment where employees are respected, supported, and given the opportunity to grow. If you’re looking for a dealership that values professionalism, teamwork, and long-term careers, Huntersville Ford is a great place to work. The Parts Advisor is responsible for managing the parts sales process from initial request through final delivery while providing a high level of service to both internal departments and retail customers. Parts Advisor – Job Responsibilities
Key Responsibilities: Oversee the complete parts sales process from quote to fulfillment Accurately identify, price, and order parts using electronic parts catalogs Communicate clearly and professionally with technicians, advisors, body shop staff, and customers regarding parts availability and status Answer inbound phone calls and provide accurate pricing, availability, and product information Review body shop estimates to ensure correct parts selection and pricing alignment Pull, fill, and stage parts orders from inventory for internal and external customers Perform weekly bin checks and assist with inventory accuracy and organization Ensure all internal parts requests are properly billed to the correct service repair orders Receive payments from retail customers or secure credit authorization as needed Identify out-of-stock items, source parts from outside vendors, and submit emergency orders when required Proactively notify the Parts Manager of inventory shortages or urgent material needs Deliver consistent, high-quality customer service in a fast-paced dealership environment Work Schedule & Hours
Full-time position Typical schedule:
Monday–Friday , with
rotating Saturday coverage Daytime business hours aligned with dealership operations Overtime may be required based on business needs Schedule subject to change to support shop and customer demand Qualifications
High school diploma or equivalent; prior automotive parts experience preferred Strong communication, organization, and time-management skills Ability to read and interpret parts catalogs, estimates, and technical documentation Comfortable performing basic math calculations including pricing, discounts, and percentages Ability to work efficiently in a team-oriented, customer-focused environment Valid driver’s license with a clean driving record What We Offer
Free health insurance option available 401(k) with company match HSA company contribution Dental and vision insurance Paid vacation, holiday pay, and PTO Career advancement opportunities with promotion from within Employee discounts on products and services Family-owned and operated organization Long-term career stability About Krause Auto Group
Krause Auto Group has been in business for over 30 years and continues to grow through a strong commitment to customer satisfaction and employee development. We operate a diverse portfolio of
12 automotive brands
across
Georgia, South Carolina, North Carolina, and Florida , offering long-term career opportunities and room for advancement within the organization. Equal Opportunity Employer Krause Auto Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.
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Huntersville Ford is a proud part of the Krause Auto Group and has long been a trusted dealership in the Lake Norman and greater Charlotte community. We are known for delivering honest, high-quality service and building lasting relationships with our customers, local businesses, and community partners. Our dealership is fast-paced, team-oriented, and focused on doing things the right way—for our customers and for each other. We invest in our people, promote from within, and create an environment where employees are respected, supported, and given the opportunity to grow. If you’re looking for a dealership that values professionalism, teamwork, and long-term careers, Huntersville Ford is a great place to work. The Parts Advisor is responsible for managing the parts sales process from initial request through final delivery while providing a high level of service to both internal departments and retail customers. Parts Advisor – Job Responsibilities
Key Responsibilities: Oversee the complete parts sales process from quote to fulfillment Accurately identify, price, and order parts using electronic parts catalogs Communicate clearly and professionally with technicians, advisors, body shop staff, and customers regarding parts availability and status Answer inbound phone calls and provide accurate pricing, availability, and product information Review body shop estimates to ensure correct parts selection and pricing alignment Pull, fill, and stage parts orders from inventory for internal and external customers Perform weekly bin checks and assist with inventory accuracy and organization Ensure all internal parts requests are properly billed to the correct service repair orders Receive payments from retail customers or secure credit authorization as needed Identify out-of-stock items, source parts from outside vendors, and submit emergency orders when required Proactively notify the Parts Manager of inventory shortages or urgent material needs Deliver consistent, high-quality customer service in a fast-paced dealership environment Work Schedule & Hours
Full-time position Typical schedule:
Monday–Friday , with
rotating Saturday coverage Daytime business hours aligned with dealership operations Overtime may be required based on business needs Schedule subject to change to support shop and customer demand Qualifications
High school diploma or equivalent; prior automotive parts experience preferred Strong communication, organization, and time-management skills Ability to read and interpret parts catalogs, estimates, and technical documentation Comfortable performing basic math calculations including pricing, discounts, and percentages Ability to work efficiently in a team-oriented, customer-focused environment Valid driver’s license with a clean driving record What We Offer
Free health insurance option available 401(k) with company match HSA company contribution Dental and vision insurance Paid vacation, holiday pay, and PTO Career advancement opportunities with promotion from within Employee discounts on products and services Family-owned and operated organization Long-term career stability About Krause Auto Group
Krause Auto Group has been in business for over 30 years and continues to grow through a strong commitment to customer satisfaction and employee development. We operate a diverse portfolio of
12 automotive brands
across
Georgia, South Carolina, North Carolina, and Florida , offering long-term career opportunities and room for advancement within the organization. Equal Opportunity Employer Krause Auto Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.
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