Customer Service Representative
AmeriVet Veterinary Partners, Westland, MI, United States
Job Title
Key Responsibilities: Understand, communicate, and properly prioritize scheduled appointments, client education, and triage to ensure an efficient and productive schedule and daily workflow. Client communication and scheduling via telephone, email, and using scheduling apps. Client relations and services both in person and online. Managing patient information in our Practice management software and online platforms. Supporting the medical team and Practice operations. Qualifications: High school diploma or equivalent work experience required Excellent communication skills and a strong desire to provide compassionate, client-focused service Prior customer service experience is a MUST, preferably in a veterinary or healthcare setting Basic proficiency with technology, including scheduling software and online communication platforms Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: Must be able to work in a fast-paced, dynamic environment. Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.
Key Responsibilities: Understand, communicate, and properly prioritize scheduled appointments, client education, and triage to ensure an efficient and productive schedule and daily workflow. Client communication and scheduling via telephone, email, and using scheduling apps. Client relations and services both in person and online. Managing patient information in our Practice management software and online platforms. Supporting the medical team and Practice operations. Qualifications: High school diploma or equivalent work experience required Excellent communication skills and a strong desire to provide compassionate, client-focused service Prior customer service experience is a MUST, preferably in a veterinary or healthcare setting Basic proficiency with technology, including scheduling software and online communication platforms Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: Must be able to work in a fast-paced, dynamic environment. Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.