Programmatic Advertising Specialist , Advertising, & Account Management
Amazon, Indiana, PA, United States
Overview
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer-obsessed Programmatic Advertising Specialist to help advertisers troubleshoot and unblock self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will respond to advertisers’ contacts across troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) in a timely manner, using existing SOPs and your digital advertising knowledge. A successful candidate will have a proven track record interacting with global clients (chat & email) and a foundational understanding of digital advertising. You will articulate troubleshooting steps clearly and leverage SOPs and broader knowledge to help advertisers resolve issues, earning trust by digging deeper when needed and remaining curious to develop deep expertise in ADSP ad products. Note: This will be a 12 months contract role. Basic Qualifications and responsibilities are listed below. Key job responsibilities
Respond to live chat or email support questions, helping advertisers troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or general account questions. Provide onboarding support, explanations of new features, product usage consultation, and industry best practices to advertisers who reach out. Analyze and interpret data with advertisers to identify campaign improvements, root causes, and optimization opportunities. Assist customers with questions about product beta participation, capture customer feedback, and collaborate with program partners to highlight product gaps and opportunities. Escalate technical troubleshooting issues and surface them to leadership when they could impact hundreds of advertisers. Identify opportunities to update existing support documentation and escalate to content specialists as needed. Mentor new and junior employees to up-skill knowledge of Amazon’s programmatic advertising offerings and become a subject matter expert (SME) for ADSP troubleshooting. A day in the life
The Advertising Support DSP specialist plays a critical role at Amazon by unblocking issues for advertisers via email and live channels. They handle escalations, support audit requirements, coaching, training, and participate in projects or programs. About the team
The Advertising Support Team is customer-obsessed and prideful about providing exceptional support to Amazon Advertisers. We are cohesive, inclusive, and demonstrate Amazon Leadership Principles in everything we do. Basic Qualifications
2+ years of programmatic advertising experience Experience with Excel Experience analyzing data and applying best practices to assess performance drivers Experience in omni-channel marketing, search engine marketing, or search engine optimization Preferred Qualifications
Experience in e-commerce or online advertising Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, including interview or onboarding support, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted:
March 9, 2026 (Updated 2 days ago) Posted:
March 11, 2026 (Updated 3 days ago) Posted:
March 2, 2026 (Updated 4 days ago) Posted:
December 22, 2025 (Updated 23 days ago) Posted:
February 2, 2026 (Updated about 1 month ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer-obsessed Programmatic Advertising Specialist to help advertisers troubleshoot and unblock self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will respond to advertisers’ contacts across troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) in a timely manner, using existing SOPs and your digital advertising knowledge. A successful candidate will have a proven track record interacting with global clients (chat & email) and a foundational understanding of digital advertising. You will articulate troubleshooting steps clearly and leverage SOPs and broader knowledge to help advertisers resolve issues, earning trust by digging deeper when needed and remaining curious to develop deep expertise in ADSP ad products. Note: This will be a 12 months contract role. Basic Qualifications and responsibilities are listed below. Key job responsibilities
Respond to live chat or email support questions, helping advertisers troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or general account questions. Provide onboarding support, explanations of new features, product usage consultation, and industry best practices to advertisers who reach out. Analyze and interpret data with advertisers to identify campaign improvements, root causes, and optimization opportunities. Assist customers with questions about product beta participation, capture customer feedback, and collaborate with program partners to highlight product gaps and opportunities. Escalate technical troubleshooting issues and surface them to leadership when they could impact hundreds of advertisers. Identify opportunities to update existing support documentation and escalate to content specialists as needed. Mentor new and junior employees to up-skill knowledge of Amazon’s programmatic advertising offerings and become a subject matter expert (SME) for ADSP troubleshooting. A day in the life
The Advertising Support DSP specialist plays a critical role at Amazon by unblocking issues for advertisers via email and live channels. They handle escalations, support audit requirements, coaching, training, and participate in projects or programs. About the team
The Advertising Support Team is customer-obsessed and prideful about providing exceptional support to Amazon Advertisers. We are cohesive, inclusive, and demonstrate Amazon Leadership Principles in everything we do. Basic Qualifications
2+ years of programmatic advertising experience Experience with Excel Experience analyzing data and applying best practices to assess performance drivers Experience in omni-channel marketing, search engine marketing, or search engine optimization Preferred Qualifications
Experience in e-commerce or online advertising Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, including interview or onboarding support, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted:
March 9, 2026 (Updated 2 days ago) Posted:
March 11, 2026 (Updated 3 days ago) Posted:
March 2, 2026 (Updated 4 days ago) Posted:
December 22, 2025 (Updated 23 days ago) Posted:
February 2, 2026 (Updated about 1 month ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr