Private Dining & Events Manager
Workstream, Saint Louis, MO, United States
Overview
Established in 2017, Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand with twelve current locations. We have expanded to additional food and beverage concepts such as our French inspired café, Un Deux Trois, and continue to grow in the hotel hospitality space with a thriving collection of brands.
As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. We guide our Team with passion and values to provide unparalleled hospitality and outstanding experiences.
Position Summary Beloved for over 50 years and acclaimed for the Sizzle, Ruth’s Chris Steak House is an institution and the brand that started it all for Prime Hospitality Group. Our mission is to deliver the best steak house experience – period. Whether guests join us for a romantic dinner for two or a business dinner for 12, we do it the best that it can be done.
Under the direction of the General Manager or Manager-on-Duty, the Private Dining & Events Manager successfully books a high volume of repeat catering and private dining space events within the restaurant as well as pursues off-site catering opportunities within in each market segment. This role coordinates and arranges all details of each event to ensure guest satisfaction, confirms with the guest continuously throughout the sales and execution, and collaborates with key FOH and BOH managers to ensure the entire restaurant team is prepared to deliver service in accordance with Company and RCSH operating guidelines, standards, policies, procedures, and PHG Values. Additionally, the Private Event Sales Manager actively networks and promotes the brand within the community.
ESSENTIAL JOB FUNCTIONS Demand for Excellence
Perform the role in accordance with all Company and RCSH operating guidelines, standards, policies, procedures, and PHG Values.
Maintain professional demeanor, a clean and presentable uniform, and practices positive personal hygiene and cleanliness habits during all shifts.
Passion for Hospitality
Actively monitor each private event with a Demand for Excellence and a Passion for Hospitality, ensuring each guest is greeted upon arrival to review arrangements and introduced to the Manager-on-Duty and lead server; oversee event execution through entrée service and assist as needed to ensure proper timing and guest satisfaction.
Ensure items provided to guests/VIPs outside the outlined contract are captured and accurately charged as intended to the client upon close out of the event.
Immediately seek to understand guest perspectives when complaints arise and quickly propose resolutions to maintain confidence and loyalty.
Foster relationships with guests/VIPs who book events to maintain a catalogue of repeat business and prospect for new business, including post-event follow up to ensure a “Raving Fan” experience and inquire about repeat bookings.
Hunger to Grow
Pursue private event business from multiple sources, including conventions, sporting teams, local events, and corporations; manage cold calls and incoming requests.
Participate in weekly FOH staff meetings and training; stay current on menu offerings and promotions; stay informed on trends in private dining and catering, and share trends with the GM.
Awareness of local events to identify potential new sales targets.
Unwavering Commitment
Plan, organize, and coordinate with the General Manager, Executive Chef, and Team Members to ensure excellence in execution and guest satisfaction, including timely entering events into Open Table.
Partner with FOH Managers to ensure hosts/hostesses are aware of all events and any special needs such as room setup and layouts in Open Table for each private event space.
Collaborate with the Executive Chef on event menus, pricing, demand, availability, and communication of final guest counts and menus.
Desire to Win
Develop annual sales budgets and marketing plans to generate leads and increase private dining and catering sales; coordinate plan execution with management; support outside activities of local store marketing.
Review catering and private party sales against prior year and budget; communicate wins and analyze shortfalls to guide strategic actions.
Promote the restaurant locally by networking, joining local organizations, and attending community events to build sales.
PHYSICAL DEMANDS
(Minimum qualifications needed to perform essential job functions):
Must be able to use fingers to operate POS system, make change, and process credit card transactions accurately.
Must be able to carry trays and lift/move supplies up to 35 pounds.
Must be able to walk or stand for the duration of the shift (approximately 6-8 hours).
Must have good balance and be able to reach, bend, kneel, squat and stoop as needed.
Must be able to hear well in loud environments.
REQUIRED SKILLS/ABILITIES
High school diploma or G.E.D.
One year or more of proven growth with private event sales experience in a fine dining restaurant.
Ability to travel up to 25% of the time.
Must have a valid driver’s license and reliable transportation with insurance to attend offsite events.
Ability to multi-task in a fast-paced environment.
Flexible schedule including weekends, nights, and holidays.
Proficiency with Office 365 (Word, Excel, PowerPoint, Outlook).
Collaboration/Teamwork: ability to work toward common goals and respect diverse colleagues.
Communication: ability to articulate thoughts clearly in person, written, and digital formats.
Conflict Resolution: ability to prevent and de-escalate conflicts while remaining professional.
Customer Focus: ability to understand customer needs and build loyal relationships.
Financial Acumen: understanding of financial terminology and the ability to make informed business decisions.
Inclusive Excellence: respect for diverse perspectives and cultures and the ability to apply diverse experiences to achieve results.
Problem Solver: ability to analyze situations and implement solutions.
Must successfully complete restaurant training and be willing to learn.
PREFERRED SKILLS/ABILITIES
Bachelor’s Degree in Sales/Marketing
WORK AUTHORIZATION REQUIREMENTS
Authorized to work in the United States of America.
AFFIRMATIVE ACTION/EEO STATEMENT
PHG is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by law. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, and compensation. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.
OTHER DUTIES
Please note this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. This information does not constitute a contract, express or implied.
Beloved for over 50 years and acclaimed for the Sizzle, Ruth’s Chris Steak House is an institution and the brand that started it all for Prime Hospitality Group. Our mission is to deliver the best steak house experience – period. Whether guests join us for a romantic dinner for two or a business dinner for 12, we do it the best that it can be done. Explore career opportunities with our team.
#J-18808-Ljbffr
As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. We guide our Team with passion and values to provide unparalleled hospitality and outstanding experiences.
Position Summary Beloved for over 50 years and acclaimed for the Sizzle, Ruth’s Chris Steak House is an institution and the brand that started it all for Prime Hospitality Group. Our mission is to deliver the best steak house experience – period. Whether guests join us for a romantic dinner for two or a business dinner for 12, we do it the best that it can be done.
Under the direction of the General Manager or Manager-on-Duty, the Private Dining & Events Manager successfully books a high volume of repeat catering and private dining space events within the restaurant as well as pursues off-site catering opportunities within in each market segment. This role coordinates and arranges all details of each event to ensure guest satisfaction, confirms with the guest continuously throughout the sales and execution, and collaborates with key FOH and BOH managers to ensure the entire restaurant team is prepared to deliver service in accordance with Company and RCSH operating guidelines, standards, policies, procedures, and PHG Values. Additionally, the Private Event Sales Manager actively networks and promotes the brand within the community.
ESSENTIAL JOB FUNCTIONS Demand for Excellence
Perform the role in accordance with all Company and RCSH operating guidelines, standards, policies, procedures, and PHG Values.
Maintain professional demeanor, a clean and presentable uniform, and practices positive personal hygiene and cleanliness habits during all shifts.
Passion for Hospitality
Actively monitor each private event with a Demand for Excellence and a Passion for Hospitality, ensuring each guest is greeted upon arrival to review arrangements and introduced to the Manager-on-Duty and lead server; oversee event execution through entrée service and assist as needed to ensure proper timing and guest satisfaction.
Ensure items provided to guests/VIPs outside the outlined contract are captured and accurately charged as intended to the client upon close out of the event.
Immediately seek to understand guest perspectives when complaints arise and quickly propose resolutions to maintain confidence and loyalty.
Foster relationships with guests/VIPs who book events to maintain a catalogue of repeat business and prospect for new business, including post-event follow up to ensure a “Raving Fan” experience and inquire about repeat bookings.
Hunger to Grow
Pursue private event business from multiple sources, including conventions, sporting teams, local events, and corporations; manage cold calls and incoming requests.
Participate in weekly FOH staff meetings and training; stay current on menu offerings and promotions; stay informed on trends in private dining and catering, and share trends with the GM.
Awareness of local events to identify potential new sales targets.
Unwavering Commitment
Plan, organize, and coordinate with the General Manager, Executive Chef, and Team Members to ensure excellence in execution and guest satisfaction, including timely entering events into Open Table.
Partner with FOH Managers to ensure hosts/hostesses are aware of all events and any special needs such as room setup and layouts in Open Table for each private event space.
Collaborate with the Executive Chef on event menus, pricing, demand, availability, and communication of final guest counts and menus.
Desire to Win
Develop annual sales budgets and marketing plans to generate leads and increase private dining and catering sales; coordinate plan execution with management; support outside activities of local store marketing.
Review catering and private party sales against prior year and budget; communicate wins and analyze shortfalls to guide strategic actions.
Promote the restaurant locally by networking, joining local organizations, and attending community events to build sales.
PHYSICAL DEMANDS
(Minimum qualifications needed to perform essential job functions):
Must be able to use fingers to operate POS system, make change, and process credit card transactions accurately.
Must be able to carry trays and lift/move supplies up to 35 pounds.
Must be able to walk or stand for the duration of the shift (approximately 6-8 hours).
Must have good balance and be able to reach, bend, kneel, squat and stoop as needed.
Must be able to hear well in loud environments.
REQUIRED SKILLS/ABILITIES
High school diploma or G.E.D.
One year or more of proven growth with private event sales experience in a fine dining restaurant.
Ability to travel up to 25% of the time.
Must have a valid driver’s license and reliable transportation with insurance to attend offsite events.
Ability to multi-task in a fast-paced environment.
Flexible schedule including weekends, nights, and holidays.
Proficiency with Office 365 (Word, Excel, PowerPoint, Outlook).
Collaboration/Teamwork: ability to work toward common goals and respect diverse colleagues.
Communication: ability to articulate thoughts clearly in person, written, and digital formats.
Conflict Resolution: ability to prevent and de-escalate conflicts while remaining professional.
Customer Focus: ability to understand customer needs and build loyal relationships.
Financial Acumen: understanding of financial terminology and the ability to make informed business decisions.
Inclusive Excellence: respect for diverse perspectives and cultures and the ability to apply diverse experiences to achieve results.
Problem Solver: ability to analyze situations and implement solutions.
Must successfully complete restaurant training and be willing to learn.
PREFERRED SKILLS/ABILITIES
Bachelor’s Degree in Sales/Marketing
WORK AUTHORIZATION REQUIREMENTS
Authorized to work in the United States of America.
AFFIRMATIVE ACTION/EEO STATEMENT
PHG is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by law. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, and compensation. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.
OTHER DUTIES
Please note this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. This information does not constitute a contract, express or implied.
Beloved for over 50 years and acclaimed for the Sizzle, Ruth’s Chris Steak House is an institution and the brand that started it all for Prime Hospitality Group. Our mission is to deliver the best steak house experience – period. Whether guests join us for a romantic dinner for two or a business dinner for 12, we do it the best that it can be done. Explore career opportunities with our team.
#J-18808-Ljbffr