Intake Specialist (HYBRID/Spanish Speaking)
Aveanna Healthcare LLC, Virginia Beach, VA, United States
Start Date: 4/13/26
Pay: $17.50 - $18.00/HR
Schedule: Monday - Friday/ 8-5am EST
As a Change Order Representative, you are responsible for reviewing and processing changes to existing patient orders to ensure accuracy, compliance, and timely shipment of medical supplies. This role focuses on prescription review, insurance and authorization validation, documentation accuracy, and coordination with internal teams to prevent delays in patient care. This is a remote, detail-driven role requiring strong organizational skills and healthcare administrative experience.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
Equipment Provided
Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
Paid Holidays + Bonus Days Off
Structured onboarding and role-based training
Opportunities for internal growth
Competitive hourly pay starting at $17.50 per hour + daily stipend
What You'll Do:
Review and process changes to existing patient orders
Validate prescription accuracy and determine when updated documentation is required
Verify insurance coverage and submit or follow up on authorizations
Calculate and verify enteral formula requirements
Navigate insurance and payer portals
Maintain accurate, HIPAA-compliant documentation
Communicate with patients and internal teams as needed to resolve order issues
The Right Fit Is:
Strong attention to detail and accuracy
Experience reviewing medical documentation, prescriptions, or insurance information
Ability to manage multiple order changes and meet turnaround expectations
Comfortable working independently in a remote environment
Effective written and verbal communication skills
Quality- and compliance-focused, with respect for patient confidentiality
Onsite Operational Support:
In addition to primary job duties, this role supports branch operations and compliance by:
Maintaining an organized office environment
Monitoring enteral formula storage temperatures per safety standards
Conducting routine safety checks (including fire extinguisher inspections)
Managing inventory of supplies and equipment
Maintaining clean and dirty equipment areas per health protocols
Assisting customers, vendors, and surveyors during visits
Position Qualifications:
2+ years of healthcare administrative, order processing, or insurance experience
Home health, DME, or enteral experience preferred
Insurance authorization knowledge a plus
High school diploma or GED required
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $17.50 - $18.00/HR
Schedule: Monday - Friday/ 8-5am EST
As a Change Order Representative, you are responsible for reviewing and processing changes to existing patient orders to ensure accuracy, compliance, and timely shipment of medical supplies. This role focuses on prescription review, insurance and authorization validation, documentation accuracy, and coordination with internal teams to prevent delays in patient care. This is a remote, detail-driven role requiring strong organizational skills and healthcare administrative experience.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
Equipment Provided
Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
Paid Holidays + Bonus Days Off
Structured onboarding and role-based training
Opportunities for internal growth
Competitive hourly pay starting at $17.50 per hour + daily stipend
What You'll Do:
Review and process changes to existing patient orders
Validate prescription accuracy and determine when updated documentation is required
Verify insurance coverage and submit or follow up on authorizations
Calculate and verify enteral formula requirements
Navigate insurance and payer portals
Maintain accurate, HIPAA-compliant documentation
Communicate with patients and internal teams as needed to resolve order issues
The Right Fit Is:
Strong attention to detail and accuracy
Experience reviewing medical documentation, prescriptions, or insurance information
Ability to manage multiple order changes and meet turnaround expectations
Comfortable working independently in a remote environment
Effective written and verbal communication skills
Quality- and compliance-focused, with respect for patient confidentiality
Onsite Operational Support:
In addition to primary job duties, this role supports branch operations and compliance by:
Maintaining an organized office environment
Monitoring enteral formula storage temperatures per safety standards
Conducting routine safety checks (including fire extinguisher inspections)
Managing inventory of supplies and equipment
Maintaining clean and dirty equipment areas per health protocols
Assisting customers, vendors, and surveyors during visits
Position Qualifications:
2+ years of healthcare administrative, order processing, or insurance experience
Home health, DME, or enteral experience preferred
Insurance authorization knowledge a plus
High school diploma or GED required
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.