Green Air Inc is hiring: Service Writer in Ashland
Green Air Inc, Ashland, VA, United States
Description
Service Writer - Join Our Team at Ashland Garage!
Ashland Garage is seeking a motivated, customer-focused Service Writer to join our team in Ashland, VA. This is a full-time position ideal for someone who enjoys working with people, staying organized, and thriving in a fast-paced automotive environment.
As the primary point of contact for our customers, the Service Writer plays a key role in ensuring smooth daily operations, clear communication between customers and technicians, and an exceptional service experience from start to finish.
Requirements
Key Responsibilities
Service Writer - Join Our Team at Ashland Garage!
Ashland Garage is seeking a motivated, customer-focused Service Writer to join our team in Ashland, VA. This is a full-time position ideal for someone who enjoys working with people, staying organized, and thriving in a fast-paced automotive environment.
As the primary point of contact for our customers, the Service Writer plays a key role in ensuring smooth daily operations, clear communication between customers and technicians, and an exceptional service experience from start to finish.
Requirements
Key Responsibilities
- Answer incoming calls and assist customers with service inquiries
- Schedule and confirm appointments
- Create detailed work orders and communicate repair needs with technicians
- Provide repair estimates and obtain customer approvals
- Order parts and manage warranty/return processes
- Open and close the shop following established procedures
- Process payments and batch credit card transactions
- Maintain accurate customer records
- Generate basic daily, weekly, and monthly reports
- Follow up with customers to ensure satisfaction and build lasting relationships
- Support a positive, team-oriented work environment
- High school diploma or GED required
- Automotive or service-related experience preferred (not required)
- Strong communication and customer service skills
- Excellent organizational and time management abilities
- Ability to multitask in a busy shop environment
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Basic math skills for estimates and invoicing
- Positive attitude and strong problem-solving
- Ability to lift up to 50 lbs (parts/equipment as needed)
- Ability to stand for extended periods
- Comfortable working in a busy, open shop environment
- Exposure to noise and varying seasonal temperatures