Tier 1 Customer Service Representative
School Result, Phoenix, AZ, United States
Overview
Paleovalley is seeking a
Tier 1 Customer Service Representative
to provide frontline support to customers via email and live chat. This full-time, remote role offers
$18/hour
plus comprehensive benefits, including health, dental, vision, 401(k), paid parental leave, and generous PTO.
The successful candidate will handle order-related inquiries, troubleshoot basic issues, and ensure each interaction reflects Paleovalley’s commitment to exceptional service.
Key Job Details
Job Title:
L1 Customer Service Representative
Employer:
Paleovalley
Location:
Remote (US-based, restricted to AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY)
Pay:
$18/hour
Job Type:
Full-Time, Regular (Exempt)
Reports To:
Director of Customer Service
Schedule:
Monday–Friday, 9:00 am–5:00 pm or 10:00 am–6:00 pm (CT); occasional evenings/weekends
About Paleovalley Paleovalley is a health-conscious snack and supplement company committed to sourcing from certified organic farmers using regenerative practices. Its sister company,
Wild Pastures , delivers 100% grass-fed, pasture-raised meats and sustainably caught seafood directly to customers, supporting small-scale family farmers across the US.
Key Responsibilities
Respond to customer inquiries via email and live chat
Assist with order status, shipping updates, account access, subscription management, and product questions
Troubleshoot and resolve basic customer concerns independently
Document customer interactions accurately in support systems
Use internal knowledge bases and saved replies for consistent responses
Escalate complex issues to Tier 2 or leadership when necessary
Maintain high standards of empathy, professionalism, and customer satisfaction
Follow SOPs to ensure consistent service quality
Meet productivity and quality goals for response time and ticket resolution
Candidate Requirements Essential:
1–2 years of customer service experience (preferably in eCommerce or high-volume support)
Experience handling email/live chat support
Strong written communication skills with excellent grammar and tone
Ability to manage high-volume conversations efficiently
Attention to detail and process adherence
Comfortable using support platforms and learning new tools
Self-motivated and able to work independently in a remote environment
Preferred:
Experience with Zendesk, Richpanel, or similar platforms
Familiarity with subscription-based eCommerce businesses
Interest in health, nutrition, or wellness products
Benefits
$18/hour pay rate
Medical, dental, and vision coverage (100% employer-paid dental/vision; low medical premium)
Paid time off, sick time, and 6 paid holidays annually
Paid parental leave
Company-paid short-term disability, long-term disability, and life insurance
401(k) with up to 4% company match after one year
Monthly product stipend or access to discounted products
Application Process How to Apply:
Submit your application via Paleovalley’s careers portal.
Highlight your eCommerce and customer service experience.
Shortlisted candidates will be contacted for interview.
CLICK HERE TO APPLY
Join Our Official Channels for more Jobs & Scholarships Note: This description reflects the current role details and is not a public notice of vacancies.
#J-18808-Ljbffr
Tier 1 Customer Service Representative
to provide frontline support to customers via email and live chat. This full-time, remote role offers
$18/hour
plus comprehensive benefits, including health, dental, vision, 401(k), paid parental leave, and generous PTO.
The successful candidate will handle order-related inquiries, troubleshoot basic issues, and ensure each interaction reflects Paleovalley’s commitment to exceptional service.
Key Job Details
Job Title:
L1 Customer Service Representative
Employer:
Paleovalley
Location:
Remote (US-based, restricted to AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY)
Pay:
$18/hour
Job Type:
Full-Time, Regular (Exempt)
Reports To:
Director of Customer Service
Schedule:
Monday–Friday, 9:00 am–5:00 pm or 10:00 am–6:00 pm (CT); occasional evenings/weekends
About Paleovalley Paleovalley is a health-conscious snack and supplement company committed to sourcing from certified organic farmers using regenerative practices. Its sister company,
Wild Pastures , delivers 100% grass-fed, pasture-raised meats and sustainably caught seafood directly to customers, supporting small-scale family farmers across the US.
Key Responsibilities
Respond to customer inquiries via email and live chat
Assist with order status, shipping updates, account access, subscription management, and product questions
Troubleshoot and resolve basic customer concerns independently
Document customer interactions accurately in support systems
Use internal knowledge bases and saved replies for consistent responses
Escalate complex issues to Tier 2 or leadership when necessary
Maintain high standards of empathy, professionalism, and customer satisfaction
Follow SOPs to ensure consistent service quality
Meet productivity and quality goals for response time and ticket resolution
Candidate Requirements Essential:
1–2 years of customer service experience (preferably in eCommerce or high-volume support)
Experience handling email/live chat support
Strong written communication skills with excellent grammar and tone
Ability to manage high-volume conversations efficiently
Attention to detail and process adherence
Comfortable using support platforms and learning new tools
Self-motivated and able to work independently in a remote environment
Preferred:
Experience with Zendesk, Richpanel, or similar platforms
Familiarity with subscription-based eCommerce businesses
Interest in health, nutrition, or wellness products
Benefits
$18/hour pay rate
Medical, dental, and vision coverage (100% employer-paid dental/vision; low medical premium)
Paid time off, sick time, and 6 paid holidays annually
Paid parental leave
Company-paid short-term disability, long-term disability, and life insurance
401(k) with up to 4% company match after one year
Monthly product stipend or access to discounted products
Application Process How to Apply:
Submit your application via Paleovalley’s careers portal.
Highlight your eCommerce and customer service experience.
Shortlisted candidates will be contacted for interview.
CLICK HERE TO APPLY
Join Our Official Channels for more Jobs & Scholarships Note: This description reflects the current role details and is not a public notice of vacancies.
#J-18808-Ljbffr