Counter Service
Genuine Parts Company, New York, NY, United States
Overview
Unique NAPA opportunity … A NAPA Parts Store where you’d least expect it…
NAPA is a Parts Store and more. We work with airlines, city and government facilities and public schools, providing parts to keep operations moving. We are growing the Integrated Business Solutions (IBS) Division and seek a candidate for the role of
IBS Site Parts Specialist - Trainee .
What is NAPA Integrated Business Solutions (IBS) The IBS program is a partnership with companies that need on-site assistance running an efficient parts department within their business. It is a "Store inside a Store/Company" approach. We partner with ground support stations for major airlines, government vehicle maintenance, utility companies, construction firms, car dealerships and more. NAPA provides parts management, supply chain expertise and customer care to improve efficiencies and bottom line when we manage the parts department. Check out this video to learn more about the division at NAPA IBS.
Role: Parts Specialist - Trainee The Parts Specialist - Trainee will support partnerships across four focus areas:
Government, Transportation, Commercial, Dealership . This person will provide on-site parts management, procurement and inventory, while managing people and processes. We seek someone who is passionate about delivering non-stop customer service in this important partnership. Keeping equipment running is a major part of the customer’s bottom line, so we need a high-energy leader who will nurture vendor relationships and ensure parts are available at the right place and time.
A Day in the Life (what you will learn)
Providing an outstanding and high level of customer service with our partner and customer
Collaborating with the IBS Site Manager and team to handle reconciliation items per policy and procedure
Addressing customer sales/service questions and problems quickly
Bringing a high energy to the NAPA parts counter at the IBS location
Helping team members when working with customers or finding auto parts
Navigating computer and paper catalog systems
Working towards continuous improvement of on-site parts store relationships, processes and procedures
Lifting merchandise up to 60 lbs.
Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people
What you’ll need
An open mind for training
Passion for customer care, relationship management and going the extra mile for customers
Automotive Aftermarket/Parts/Light & Heavy Duty/Diesel/Aftermarket
Experience with inventory protection, asset management and cataloging
Demonstrated leadership in the automotive aftermarket service industry, fleet services, government contracts, dealerships or retail establishments
Personal drive, self-motivation and ability to identify issues and provide immediate solutions
Capable of operating point-of-sale systems, cataloging and customer fleet management software
Analytical/problem solving skills and a drive to solve customer issues
Thrives in a fast-paced environment
Willingness to be the go-to person
High School Diploma or GED
Flexibility in schedule including evenings, weekends and holidays
And if you have this, even better
Background in Aviation and/or Ground Support Equipment
Technical school or college degree
Automotive Parts experience
Parts procurement, Supply Chain & Logistics
ASE Certification(s)
Why NAPA may be the right place for you
Awesome people and brand
Outstanding health benefits and 401K
Stable company with Fortune 200 status and a family feel
Culture that works hard and takes care of employees
Opportunity for multiple career paths with ongoing development and leadership support
This position offers an hourly pay of $19.75. Pay progression is available for many hourly roles; the top end of the range may be reached within 12 months of hire. Starting pay for other roles is based on skills and experience. We value diverse contributions and encourage candidates to discuss their backgrounds during the interview process.
Benefits:
Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and parental leave.
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC recruits, hires, trains, promotes, assigns, transfers and terminates employees based on ability, achievement, experience and conduct and other legitimate business reasons.
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NAPA is a Parts Store and more. We work with airlines, city and government facilities and public schools, providing parts to keep operations moving. We are growing the Integrated Business Solutions (IBS) Division and seek a candidate for the role of
IBS Site Parts Specialist - Trainee .
What is NAPA Integrated Business Solutions (IBS) The IBS program is a partnership with companies that need on-site assistance running an efficient parts department within their business. It is a "Store inside a Store/Company" approach. We partner with ground support stations for major airlines, government vehicle maintenance, utility companies, construction firms, car dealerships and more. NAPA provides parts management, supply chain expertise and customer care to improve efficiencies and bottom line when we manage the parts department. Check out this video to learn more about the division at NAPA IBS.
Role: Parts Specialist - Trainee The Parts Specialist - Trainee will support partnerships across four focus areas:
Government, Transportation, Commercial, Dealership . This person will provide on-site parts management, procurement and inventory, while managing people and processes. We seek someone who is passionate about delivering non-stop customer service in this important partnership. Keeping equipment running is a major part of the customer’s bottom line, so we need a high-energy leader who will nurture vendor relationships and ensure parts are available at the right place and time.
A Day in the Life (what you will learn)
Providing an outstanding and high level of customer service with our partner and customer
Collaborating with the IBS Site Manager and team to handle reconciliation items per policy and procedure
Addressing customer sales/service questions and problems quickly
Bringing a high energy to the NAPA parts counter at the IBS location
Helping team members when working with customers or finding auto parts
Navigating computer and paper catalog systems
Working towards continuous improvement of on-site parts store relationships, processes and procedures
Lifting merchandise up to 60 lbs.
Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people
What you’ll need
An open mind for training
Passion for customer care, relationship management and going the extra mile for customers
Automotive Aftermarket/Parts/Light & Heavy Duty/Diesel/Aftermarket
Experience with inventory protection, asset management and cataloging
Demonstrated leadership in the automotive aftermarket service industry, fleet services, government contracts, dealerships or retail establishments
Personal drive, self-motivation and ability to identify issues and provide immediate solutions
Capable of operating point-of-sale systems, cataloging and customer fleet management software
Analytical/problem solving skills and a drive to solve customer issues
Thrives in a fast-paced environment
Willingness to be the go-to person
High School Diploma or GED
Flexibility in schedule including evenings, weekends and holidays
And if you have this, even better
Background in Aviation and/or Ground Support Equipment
Technical school or college degree
Automotive Parts experience
Parts procurement, Supply Chain & Logistics
ASE Certification(s)
Why NAPA may be the right place for you
Awesome people and brand
Outstanding health benefits and 401K
Stable company with Fortune 200 status and a family feel
Culture that works hard and takes care of employees
Opportunity for multiple career paths with ongoing development and leadership support
This position offers an hourly pay of $19.75. Pay progression is available for many hourly roles; the top end of the range may be reached within 12 months of hire. Starting pay for other roles is based on skills and experience. We value diverse contributions and encourage candidates to discuss their backgrounds during the interview process.
Benefits:
Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and parental leave.
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC recruits, hires, trains, promotes, assigns, transfers and terminates employees based on ability, achievement, experience and conduct and other legitimate business reasons.
#J-18808-Ljbffr