Collision Estimator - AutoNation Collision Center Towson
AutoNation, Towson, MD, United States
Overview
As a Collision Estimator, you’ll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You will use your excellent communication skills and empathetic nature to help customers through the process.
Responsibilities
Greeting customers and discussing repair options.
Determining repair needs based on customer information, vehicle walk-around, inspections, and test drives.
Asking for the sale on all estimates.
Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
Producing repair orders for customers, including cost and time estimates, with full transparency.
Communicating frequently with technicians and parts Associates to ensure timely completion of work.
Following up with customers on the status of their vehicle based on preferred communication method and answering questions as needed.
Managing multiple repairs simultaneously.
Working with other Associates on daily planning and release meetings.
Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
Following up with customers to ensure expectations are met.
Building rapport with customers to create a base of referrals.
Gaining superior product knowledge to effectively help customers.
Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
Providing exceptional customer experience to drive loyalty.
Requirements
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Detail-oriented and organized.
Prior sales or retail experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
Experience and desire to work with technology.
Must have a valid, in-state driver’s license with an acceptable, safe driving record.
Career Growth
Our Associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:
Collision Director
Collision Production Manager
The intent of this job description is to provide a representative summary of major duties and responsibilities. Incumbents may be requested to perform tasks beyond those listed. Career opportunities depend on business and staffing needs and qualifications.
Expected pay range is from $3,000 - $6,000 per month.
Benefits
Competitive compensation and 401k matching
Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear
Access discounts through YouDecide with offers from top providers and retailers
DRVPNK mission to support cancer research and treatment through partnerships with cancer charities
AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. We encourage you to apply even if you do not meet every requirement. We value innovation, teamwork, and a commitment to making a positive impact.
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Responsibilities
Greeting customers and discussing repair options.
Determining repair needs based on customer information, vehicle walk-around, inspections, and test drives.
Asking for the sale on all estimates.
Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
Producing repair orders for customers, including cost and time estimates, with full transparency.
Communicating frequently with technicians and parts Associates to ensure timely completion of work.
Following up with customers on the status of their vehicle based on preferred communication method and answering questions as needed.
Managing multiple repairs simultaneously.
Working with other Associates on daily planning and release meetings.
Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
Following up with customers to ensure expectations are met.
Building rapport with customers to create a base of referrals.
Gaining superior product knowledge to effectively help customers.
Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
Providing exceptional customer experience to drive loyalty.
Requirements
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Detail-oriented and organized.
Prior sales or retail experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
Experience and desire to work with technology.
Must have a valid, in-state driver’s license with an acceptable, safe driving record.
Career Growth
Our Associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:
Collision Director
Collision Production Manager
The intent of this job description is to provide a representative summary of major duties and responsibilities. Incumbents may be requested to perform tasks beyond those listed. Career opportunities depend on business and staffing needs and qualifications.
Expected pay range is from $3,000 - $6,000 per month.
Benefits
Competitive compensation and 401k matching
Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear
Access discounts through YouDecide with offers from top providers and retailers
DRVPNK mission to support cancer research and treatment through partnerships with cancer charities
AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. We encourage you to apply even if you do not meet every requirement. We value innovation, teamwork, and a commitment to making a positive impact.
#J-18808-Ljbffr