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Benefits Specialist, Specialist, Benefits, Customer Service, Public Service, Application, Administrative\n","descriptionText","DSHS ESA Public Benefits Specialist 1-3 State of Washington Marketing & Communications Public Benefits Specialist 1-3 Economic Services Administration(ESA) Community Service Division (CSD) has an exciting opportunity for multiple entry-level positions as a Public Benefits Specialist, with the South West Customer Service Contact Center. 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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[523,532,544,558,571],{"_435":434,"_439":524,"_470":471,"_462":463,"_248":525,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":527,"_431":529,"_473":474,"_436":120,"_487":530,"_478":531,"_489":442,"_490":484,"_492":493,"_494":495,"_496":497},["D",1773932400000],"Public Benefits Specialist 1-3\nEconomic Services Administration (ESA) Community Service Division (CSD) has an exciting opportunity for multiple entry-level positions as a Public Benefits Specialist, with the South West Customer Service Contact Center. When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service.

Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.

Salary Progression in Training Steps

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us.

As a Public Benefits Specialist, you will help people applying for public assistance services through a fast-paced, customer‑oriented call center where you will be responsible for answering calls and assisting customers. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

Note: New hires are expected to work a hybrid schedule with a minimum of three days per week working in office.

Some of what you will do

Using internal software, learn to process applications for initial and on‑going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs

Conduct intensive interviews and independently determine eligibility

Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances

Process all applications and case actions in accordance with Federal and State requirements based on household income and size

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

How you'll grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We’ll be with you every step of the way.

We're looking for applicants who have the education and/or experience as listed below

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (collegiate education can substitute year‑for‑year for experience).

One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Desired\nWe would like to hire someone who:

Thrives in a changing work setting

Is able to learn and utilize various computer programs

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone

Can work with complex technical regulations and procedures, and analyze complex situations

Will refrain from personal bias when determining eligibility

Is competent to prioritize and perform multiple tasks in a busy environment with numerous interruptions

Ready to start a rewarding career?\nApply today!

Please submit a cover letter with your application expressing your interest in the position.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions?\nPlease contact Saleen Hernandez at saleen.hernandez@dshs.wa.gov and reference #01933.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

#J-18808-Ljbffr\n","Public Benefits Specialist 1-3\nEconomic Services Administration (ESA) Community Service Division (CSD) has an exciting opportunity for multiple ent...",[528],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2935450646"],"3 days ago","/jobs/2935450646-dshs-esa-public-benefits-specialist-1-3",{"_435":434,"_439":533,"_470":471,"_462":534,"_248":535,"_446":536,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":537,"_431":539,"_473":540,"_436":120,"_487":541,"_478":542,"_489":442,"_490":484,"_492":543,"_494":495,"_496":497},["D",1773770400000],"Washington State Department of Social and Health Services","Overview\nPublic Benefits Specialist 1-3\nEconomic Services Administration (ESA) Community Service Division (CSD) has an exciting opportunity for multiple entry-level positions as a Public Benefits Specialist, with the South West Customer Service Contact Center. When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service.

Salary Progression\nDescription

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

Requirements\nWe look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us:

As a Public Benefits Specialist, you will help people applying for public assistance services through a fast-paced, customer-oriented call center where you will be responsible for answering calls and assisting customers. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

Note: New hires are expected to work a hybrid schedule with a minimum of three days per week working in-office.

Some Of What You Will Do

Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs

Conduct intensive interviews and independently determine eligibility

Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances

Process all applications and case actions in accordance with Federal and State requirements based on household income and size

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

How you'll grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.

Education and Experience\nWe're looking for applicants who have the education and/or experience as listed below:

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience).

OR

One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Desired\nWe would like to hire someone who:

Thrives in a changing work setting

Is able to learn and utilize various computer programs

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone

Can work with complex technical regulations and procedures, and analyze complex situations

Will refrain from personal bias when determining eligibility

Is competent to prioritize and perform multiple tasks in a busy environment with numerous interruptions

Ready to start a rewarding career? Apply today!

Please submit a cover letter with your application expressing your interest in the position.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions\nQuestions?

Please contact Saleen Hernandez at saleen.hernandez@dshs.wa.gov and reference #01933

Supplemental Information\nPrior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

#J-18808-Ljbffr\n","Overview\nPublic Benefits Specialist 1-3\nEconomic Services Administration (ESA) Community Service Division (CSD) has an exciting opportunity for mul...",[538],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2914418982"],"Work at Washington State Department of Social and Health Services","5 days ago","/jobs/2914418982-dshs-esa-public-benefits-specialist-1-3","/jobs?keyword=Washington+State+Department+of+Social+and+Health+Services",{"_435":434,"_439":545,"_470":471,"_462":463,"_248":546,"_446":547,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":548,"_431":553,"_473":474,"_436":120,"_487":554,"_478":555,"_489":442,"_490":556,"_492":493,"_494":557,"_496":497},["D",1774105200000],"DSHS ESA Public Benefits Specialist 1-3 Economic Services Administration Community Service Division has an exciting entry-level position as a Public Benefits Specialist, with training provided. This role involves working on-site at our King Eastside Benefits Specialist, Benefits, Specialist, Public Service, Behavioral Health, Administrative, Application\n","DSHS ESA Public Benefits Specialist 1-3 Economic Services Administration Community Service Division has an exciting entry-level position as a Publi...",[549],{"_458":459,"_454":550,"_452":551,"_456":457,"_460":552},"Bellevue","Bellevue, WA, United States, 98009","98009",["B","2961908943"],"1 days ago","/jobs/2961908943-dshs-esa-public-benefits-specialist-1-3","Bellevue, WA, United States","/jobs?location=Bellevue%2C+WA%2C+United+States",{"_435":434,"_439":559,"_470":471,"_462":463,"_248":560,"_446":561,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":562,"_431":567,"_473":474,"_436":120,"_487":530,"_478":568,"_489":442,"_490":569,"_492":493,"_494":570,"_496":497},["D",1773932400000],"\nDSHS ESA Public Benefits Specialist 1‑3\nEconomic Services Administration, Community Service Division has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our Colfax Community Service Office (CSO). Working for us, your compassion shows everyday, helping the lives of your fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service.

Those hired with the Public Benefits Specialist 1‑3 training plan can expect a minimum monthly salary of $4,428.00 (Range: 43, Step G). This salary will increase as the employee progresses. Salary progression:

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

Responsibilities

Process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.

Conduct intensive interviews and independently determine eligibility.

Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances.

Process all applications and case actions in accordance with federal and state requirements based on household income and size.

Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients.

How you’ll grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We’ll be with you every step of the way.

Qualifications\nWe are looking for applicants who have the education and/or experience as listed below:

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims. (College education can substitute year‑for‑year for experience).

One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

We would like to hire someone who:

Thrives in a standardized work setting.

Is able to learn and utilize various computer programs.

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.

Can work with complex technical regulations and procedures and analyze complex situations.

Refrains from personal bias when determining eligibility.

Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Interested?\nAlong with your application, please include:

An updated resume.

Three professional references with contact information.

Email the recruiter at vincent.hamilton@dshs.wa.gov and reference job number 02150.

The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at 360‑725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.

E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.

#J-18808-Ljbffr\n","\nDSHS ESA Public Benefits Specialist 1‑3\nEconomic Services Administration, Community Service Division has an exciting entry‑level position as a Pub...",[563],{"_458":459,"_454":564,"_452":565,"_456":457,"_460":566},"Colfax","Colfax, WA, United States, 99111","99111",["B","2935460881"],"/jobs/2935460881-dshs-esa-public-benefits-specialist-1-3","Colfax, WA, United States","/jobs?location=Colfax%2C+WA%2C+United+States",{"_435":434,"_439":572,"_470":471,"_462":534,"_248":573,"_446":574,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":575,"_431":577,"_473":540,"_436":120,"_487":578,"_478":579,"_489":442,"_490":569,"_492":543,"_494":570,"_496":497},["D",1773853200000],"DSHS ESA Public Benefits Specialist 1-3

Economic Services Administration , Community Service Division has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our Colfax Community Service Office (CSO). When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service.

Description\nEconomic Services Administration , Community Service Division has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our Colfax Community Service Office (CSO). When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service.

Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428.00 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.

Salary Progression In Training Steps

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

Requirements\nWe look forward to welcoming passionate individuals who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us.

As a Public Benefits Specialist, you will help people applying for public assistance services through face‑to‑face interactions and over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

Some Of What You Will Do

Using internal software, learn to process applications for initial and on‑going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.

Conduct intensive interviews and independently determine eligibility.

Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.

Process all applications and case actions in accordance with federal and state requirements based on household income and size.

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

How You'll Grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.

We're looking for applicants who have the education and/or experience as listed below:

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year‑for‑year for experience).

One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

We Would Like To Hire Someone Who

Thrives in a standardized work setting.

Is able to learn and utilize various computer programs.

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.

Can work with complex technical regulations and procedures and analyze complex situations.

Refrains from personal bias when determining eligibility.

Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Interested?\nAlong With Your Application, Please Include

An updated resume.

Three professional references with contact information.

Questions? Email the recruiter at

vincent.hamilton@dshs.wa.gov

and reference job number 02150.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information\nPrior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

#J-18808-Ljbffr\n","DSHS ESA Public Benefits Specialist 1-3

Economic Services Administration , Community Service Division has an exciting entry‑level position...",[576],{"_458":459,"_454":564,"_452":565,"_456":457,"_460":566},["B","2924509830"],"4 days ago","/jobs/2924509830-dshs-esa-public-benefits-specialist-1-3","actionData","errors"]