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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Internal Only: This position is open to current DSHS employees only.

Imagine stepping into a role where your public benefits expertise, leadership skills, and ability to simplify the complex make a positive difference, every single day, to the lives of fellow Washingtonians. As a Public Benefits Specialist 4 - Lead Worker, you’ll be the go-to person for your team: offering guidance, reviewing work for accuracy, and supporting clients as they navigate the intricate world of public benefits.

The Economic Services Administration’s (ESA) Community Service Division is hiring for a thoughtful, organized, and collaborative Public Benefits Specialist 4 to join our King Eastside Community Service Office, in Bellevue, WA. In this role, you won’t only be determining eligibility—you’ll be mentoring colleagues, resolving challenges, and helping ensure individuals and families get the assistance and advocacy they need, when they need it.

This is a leadership-through-service role for someone who stays calm under pressure, thinks critically, and cares deeply about our mission. You’ll help cultivate a culture of quality and consistency—where your technical skills, good judgment, and commitment to equitable service help lift up the people we serve and the colleagues you support.

See why people like you choose careers at DSHS:

Note:

King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.

Some of what you'll do:

Provide technical guidance, real-time coaching, and policy interpretation to Public Benefits Specialists working with financial, food, and medical assistance programs.

Conduct audits of casework to identify error trends, recommend trainings to support staff development and corrective actions if needed.

Investigate and resolve complaints, client escalations, and errors in benefit determination.

Assist with complex eligibility determinations, overpayments, and case reviews requiring higher-level analysis.

Act in a lead capacity, assigning work and supporting the supervisor with workload coordination and performance monitoring.

Support staff in navigating and using technology systems such as ACES, Barcode, Health Plan Finder, and ICMS accurately and efficiently.

Participate in training new employees and developing resources to improve consistency and quality across the team.

Serve as acting supervisor in their absence, including attending leadership meetings and making operational decisions.

Represent the division’s goals of equity, quality, and accessibility in daily decision-making and team guidance.

Contribute to community outreach and cultural competency initiatives as needed.

Who Should Apply?\nProfessionals with:

Twelve months of experience as a Public Benefits Specialist 3.

Or

A bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long‑term care services.

Or

Five years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one‑year equivalent work experience. Examples of equivalent experience include but are not limited to:

Providing eligibility for services or direct customer service serving historically marginalized communities.

Experience examining/processing loan applications.

Medical insurance or rehabilitation claims.

Unemployment insurance claims.

Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.

And

Satisfactory completion of the agency’s Public Benefits Specialist Training Program.

Out‑of‑state experience conducting financial eligibility determination for public assistance, including financial, medical and food benefit programs, will be considered toward experience. Additional professional experience described above will substitute year for year for the required education.

Additional knowledge, skills, and abilities we are looking for:

Policy mastery – Deep understanding of Washington Administrative Code and program‑specific guidance is essential for ensuring accurate benefit decisions and resolving high‑risk cases.

Analytical precision – Strong ability to identify inconsistencies, audit complex case data, and recommend sound corrections that align with federal and state requirements.

Team leadership – Proven ability to coach peers, support performance improvement, and foster a culture of belonging, accountability and service excellence.

Clear, confident communication – You’ll need to communicate across multiple audiences—from frontline staff and clients to supervisors and program partners—with clarity and professionalism.

Sound ethical judgment – Maintains confidentiality, adheres to policy, and understands the responsibility that comes with access to sensitive data and decision‑making authority.

Client‑centered judgment – Ability to apply policy while understanding the real‑life impact on the individuals and families we serve.

Commitment to equity – Brings a thoughtful, informed lens to supporting underserved communities and reducing disparities through accurate, fair, and timely services.

Systems fluency – Confidence with learning software related to the position. Can become a skilled user of ACES, ACES Online, Barcode, Health Plan Finder, and other systems, to be able to lead by example and troubleshoot effectively.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions?\nPlease contact DSHS Recruiter Vincent Hamilton at vincent.hamilton@dshs.wa.gov and reference job number 02214.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.

#J-18808-Ljbffr\n","Public Benefits Specialist 4 - Lead Worker

Internal Only: This position is open to current DSHS employees only.

Imagine stepping ...","DSHS ESA Public Benefits Specialist 4",[543],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2935450533"],"3 days ago","/jobs/2935450533-dshs-esa-public-benefits-specialist-4","/jobs?keyword=DSHS+ESA+Public+Benefits+Specialist+4",{"_435":434,"_439":549,"_470":471,"_462":463,"_248":550,"_446":551,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":552,"_431":557,"_473":474,"_436":120,"_487":545,"_478":558,"_489":442,"_490":559,"_492":493,"_494":560,"_496":497},["D",1773932400000],"\nDSHS ESA Public Benefits Specialist 1‑3\nEconomic Services Administration, Community Service Division has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our Colfax Community Service Office (CSO). Working for us, your compassion shows everyday, helping the lives of your fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service.

Those hired with the Public Benefits Specialist 1‑3 training plan can expect a minimum monthly salary of $4,428.00 (Range: 43, Step G). This salary will increase as the employee progresses. Salary progression:

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

Responsibilities

Process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.

Conduct intensive interviews and independently determine eligibility.

Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances.

Process all applications and case actions in accordance with federal and state requirements based on household income and size.

Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients.

How you’ll grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We’ll be with you every step of the way.

Qualifications\nWe are looking for applicants who have the education and/or experience as listed below:

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims. (College education can substitute year‑for‑year for experience).

One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

We would like to hire someone who:

Thrives in a standardized work setting.

Is able to learn and utilize various computer programs.

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.

Can work with complex technical regulations and procedures and analyze complex situations.

Refrains from personal bias when determining eligibility.

Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Interested?\nAlong with your application, please include:

An updated resume.

Three professional references with contact information.

Email the recruiter at vincent.hamilton@dshs.wa.gov and reference job number 02150.

The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at 360‑725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.

E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.

#J-18808-Ljbffr\n","\nDSHS ESA Public Benefits Specialist 1‑3\nEconomic Services Administration, Community Service Division has an exciting entry‑level position as a Pub...",[553],{"_458":459,"_454":554,"_452":555,"_456":457,"_460":556},"Colfax","Colfax, WA, United States, 99111","99111",["B","2935460881"],"/jobs/2935460881-dshs-esa-public-benefits-specialist-1-3","Colfax, WA, United States","/jobs?location=Colfax%2C+WA%2C+United+States",{"_435":434,"_439":562,"_470":471,"_462":563,"_248":564,"_446":565,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":566,"_431":568,"_473":569,"_436":120,"_487":570,"_478":571,"_489":442,"_490":559,"_492":572,"_494":560,"_496":497},["D",1773853200000],"Washington State Department of Social and Health Services","DSHS ESA Public Benefits Specialist 1-3

Economic Services Administration , Community Service Division has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our Colfax Community Service Office (CSO). When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service.

Description\nEconomic Services Administration , Community Service Division has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our Colfax Community Service Office (CSO). When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service.

Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428.00 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.

Salary Progression In Training Steps

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

Requirements\nWe look forward to welcoming passionate individuals who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us.

As a Public Benefits Specialist, you will help people applying for public assistance services through face‑to‑face interactions and over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

Some Of What You Will Do

Using internal software, learn to process applications for initial and on‑going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.

Conduct intensive interviews and independently determine eligibility.

Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.

Process all applications and case actions in accordance with federal and state requirements based on household income and size.

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

How You'll Grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.

We're looking for applicants who have the education and/or experience as listed below:

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year‑for‑year for experience).

One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

We Would Like To Hire Someone Who

Thrives in a standardized work setting.

Is able to learn and utilize various computer programs.

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.

Can work with complex technical regulations and procedures and analyze complex situations.

Refrains from personal bias when determining eligibility.

Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Interested?\nAlong With Your Application, Please Include

An updated resume.

Three professional references with contact information.

Questions? Email the recruiter at

vincent.hamilton@dshs.wa.gov

and reference job number 02150.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information\nPrior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

#J-18808-Ljbffr\n","DSHS ESA Public Benefits Specialist 1-3

Economic Services Administration , Community Service Division has an exciting entry‑level position...",[567],{"_458":459,"_454":554,"_452":555,"_456":457,"_460":556},["B","2924509830"],"Work at Washington State Department of Social and Health Services","4 days ago","/jobs/2924509830-dshs-esa-public-benefits-specialist-1-3","/jobs?keyword=Washington+State+Department+of+Social+and+Health+Services",{"_435":434,"_439":574,"_470":471,"_462":463,"_248":575,"_446":576,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":577,"_431":579,"_473":474,"_436":120,"_487":545,"_478":580,"_489":442,"_490":535,"_492":493,"_494":536,"_496":497},["D",1773932400000],"Public Benefits Specialist 1-3\nEconomic Services Administration (ESA) Community Service Division (CSD) has an exciting opportunity for multiple entry-level positions as a Public Benefits Specialist, with the South West Customer Service Contact Center. When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service.

Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.

Salary Progression in Training Steps

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)

Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)

Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us.

As a Public Benefits Specialist, you will help people applying for public assistance services through a fast-paced, customer‑oriented call center where you will be responsible for answering calls and assisting customers. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

Note: New hires are expected to work a hybrid schedule with a minimum of three days per week working in office.

Some of what you will do

Using internal software, learn to process applications for initial and on‑going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs

Conduct intensive interviews and independently determine eligibility

Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances

Process all applications and case actions in accordance with Federal and State requirements based on household income and size

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

How you'll grow\nA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We’ll be with you every step of the way.

We're looking for applicants who have the education and/or experience as listed below

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (collegiate education can substitute year‑for‑year for experience).

One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Desired\nWe would like to hire someone who:

Thrives in a changing work setting

Is able to learn and utilize various computer programs

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone

Can work with complex technical regulations and procedures, and analyze complex situations

Will refrain from personal bias when determining eligibility

Is competent to prioritize and perform multiple tasks in a busy environment with numerous interruptions

Ready to start a rewarding career?\nApply today!

Please submit a cover letter with your application expressing your interest in the position.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions?\nPlease contact Saleen Hernandez at saleen.hernandez@dshs.wa.gov and reference #01933.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

#J-18808-Ljbffr\n","Public Benefits Specialist 1-3\nEconomic Services Administration (ESA) Community Service Division (CSD) has an exciting opportunity for multiple ent...",[578],{"_458":459,"_454":529,"_452":530,"_456":457,"_460":531},["B","2935450646"],"/jobs/2935450646-dshs-esa-public-benefits-specialist-1-3","actionData","errors"]