Customer Experience Representative (French Bilingual)
Benjamin Moore, Flanders, NJ, United States
At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives and ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning and continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.
Our Customer Service team members represent the Benjamin Moore brand by creating best-in-class customer experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.
Responsibilities
Responsible for staying current on all platforms used to conduct sales and order placement.
Provides retailers with support for their online activities.
Embraces change and applies new training knowledge regularly.
Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
Exhibits flexibility and creativity to meet customer experience expectations.
Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
Consistently delivers excellent customer service over the phone and in writing.
Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
Performs other duties as assigned.
Qualifications
Must be bilingual in Canadian French
Minimum of 2 years' customer contact center experience preferred.
Strong customer service focus
Demonstrated ability to prioritize and perform multiple tasks
Good organizational skills; detail oriented; self-starter
Excellent verbal, written and telephone communication skills
Advanced knowledge of Windows, MS Office Suite, and browser use required
Demonstrated ability to multi-task with keyboarding and phone required
Must be able to work in a team environment
Ability to work occasional overtime is needed
Effective problem-solving skills
Ability to aggregate substantial amounts of information to apply to customer interactions
Physical Requirements
Prolonged periods of sitting at a desk working on a computer
Ability to lift up to 15 lbs. occasionally (e.g. files, boxes of documents)
Frequent use of hands and fingers for typing, writing, and handling documents
Visual activity required for reviewing documents, spreadsheets, and computer screens
Occasional standing, walking, and reaching within the office environment
Ability to travel as needed
Pay Range USD $20.00 - USD $25.10 /Hr.
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Our Customer Service team members represent the Benjamin Moore brand by creating best-in-class customer experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.
Responsibilities
Responsible for staying current on all platforms used to conduct sales and order placement.
Provides retailers with support for their online activities.
Embraces change and applies new training knowledge regularly.
Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
Exhibits flexibility and creativity to meet customer experience expectations.
Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
Consistently delivers excellent customer service over the phone and in writing.
Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
Performs other duties as assigned.
Qualifications
Must be bilingual in Canadian French
Minimum of 2 years' customer contact center experience preferred.
Strong customer service focus
Demonstrated ability to prioritize and perform multiple tasks
Good organizational skills; detail oriented; self-starter
Excellent verbal, written and telephone communication skills
Advanced knowledge of Windows, MS Office Suite, and browser use required
Demonstrated ability to multi-task with keyboarding and phone required
Must be able to work in a team environment
Ability to work occasional overtime is needed
Effective problem-solving skills
Ability to aggregate substantial amounts of information to apply to customer interactions
Physical Requirements
Prolonged periods of sitting at a desk working on a computer
Ability to lift up to 15 lbs. occasionally (e.g. files, boxes of documents)
Frequent use of hands and fingers for typing, writing, and handling documents
Visual activity required for reviewing documents, spreadsheets, and computer screens
Occasional standing, walking, and reaching within the office environment
Ability to travel as needed
Pay Range USD $20.00 - USD $25.10 /Hr.
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