Customer Experience Representative (French Bilingual)
Benjamin Moore Paint Company, Trenton, NJ, United States
Overview
At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding work environment that fosters creativity, collaboration, and a strong sense of camaraderie. With 140 years of history behind our brand, we know our people are the driving force behind our success. We invest in our colleagues by offering work-life balance, competitive benefits, ongoing learning and skill development, and opportunities for growth and fulfillment. Join us as part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world. Our Customer Service team represents the Benjamin Moore brand by creating best-in-class customer experiences. The ideal candidate will have a passion for people and maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble, and able to work cohesively with customers and colleagues from diverse backgrounds to achieve common goals. *Candidates must be bilingual in Canadian French. *Candidates must be commutable to the Montreal office or Flanders NJ office. Responsibilities
Stay current on all platforms used to conduct sales and order placement. Provide retailers with support for their online activities. Embrace change and apply new training knowledge regularly. Achieve proficiency with company policies and marketing programs around promotions, freight policy, product information. Provide information to customers about orders, delivery, product availability, pricing, and promotions. Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability. Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues. Demonstrate flexibility and creativity to meet customer experience expectations. Obtain and evaluate relevant information to handle inquiries and complaints and either resolve customer issues or escalate appropriately. Consistently deliver excellent customer service over the phone and in writing. Demonstrate emotional intelligence, work effectively with diverse individuals, and actively seek feedback for professional growth. Navigate systems, procedures, and other resources to provide accurate and prompt resolution to customer inquiries. Prioritize and manage multiple tasks simultaneously in an office environment with tight deadlines. Perform other duties as assigned. Qualifications
Must be bilingual in Canadian French Minimum of 2 years' customer contact center experience preferred. Strong customer service focus Demonstrated ability to prioritize and perform multiple tasks. Good organizational skills; detail oriented; self-starter Excellent verbal, written and telephone communication skills. Advanced knowledge of Windows, MS Office Suite, and browser use required. Demonstrated ability to multi-task with keyboarding and phone required. Must be able to work in a team environment. Ability to work occasional overtime is needed. Effective problem-solving skills Ability to aggregate substantial amounts of information to apply to customer interactions Physical Requirements
Prolonged periods of sitting at a desk working on a computer Ability to lift up to 15 lbs. occasionally (e.g. files, boxes of documents) Frequent use of hands and fingers for typing, writing, and handling documents Visual activity required for reviewing documents, spreadsheets, and computer screens Occasional standing, walking, and reaching within the office environment Ability to travel as needed Pay Range
USD $20.00 - USD $25.10 /Hr.
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At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding work environment that fosters creativity, collaboration, and a strong sense of camaraderie. With 140 years of history behind our brand, we know our people are the driving force behind our success. We invest in our colleagues by offering work-life balance, competitive benefits, ongoing learning and skill development, and opportunities for growth and fulfillment. Join us as part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world. Our Customer Service team represents the Benjamin Moore brand by creating best-in-class customer experiences. The ideal candidate will have a passion for people and maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble, and able to work cohesively with customers and colleagues from diverse backgrounds to achieve common goals. *Candidates must be bilingual in Canadian French. *Candidates must be commutable to the Montreal office or Flanders NJ office. Responsibilities
Stay current on all platforms used to conduct sales and order placement. Provide retailers with support for their online activities. Embrace change and apply new training knowledge regularly. Achieve proficiency with company policies and marketing programs around promotions, freight policy, product information. Provide information to customers about orders, delivery, product availability, pricing, and promotions. Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability. Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues. Demonstrate flexibility and creativity to meet customer experience expectations. Obtain and evaluate relevant information to handle inquiries and complaints and either resolve customer issues or escalate appropriately. Consistently deliver excellent customer service over the phone and in writing. Demonstrate emotional intelligence, work effectively with diverse individuals, and actively seek feedback for professional growth. Navigate systems, procedures, and other resources to provide accurate and prompt resolution to customer inquiries. Prioritize and manage multiple tasks simultaneously in an office environment with tight deadlines. Perform other duties as assigned. Qualifications
Must be bilingual in Canadian French Minimum of 2 years' customer contact center experience preferred. Strong customer service focus Demonstrated ability to prioritize and perform multiple tasks. Good organizational skills; detail oriented; self-starter Excellent verbal, written and telephone communication skills. Advanced knowledge of Windows, MS Office Suite, and browser use required. Demonstrated ability to multi-task with keyboarding and phone required. Must be able to work in a team environment. Ability to work occasional overtime is needed. Effective problem-solving skills Ability to aggregate substantial amounts of information to apply to customer interactions Physical Requirements
Prolonged periods of sitting at a desk working on a computer Ability to lift up to 15 lbs. occasionally (e.g. files, boxes of documents) Frequent use of hands and fingers for typing, writing, and handling documents Visual activity required for reviewing documents, spreadsheets, and computer screens Occasional standing, walking, and reaching within the office environment Ability to travel as needed Pay Range
USD $20.00 - USD $25.10 /Hr.
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