Salesforce Developer
Talent Software Services, Albany, NY, United States
Job Summary:
This consultant will be responsible for implementing the HSCC Salesforce solutions. Primary Responsibilities/Accountabilities
Building and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC to automate business process and case management processes. Creating flows, and Apex classes, and automation to support agency needs Maintaining technical design documentation, deployment scripts, and configuration guides. Adhering to data privacy, access controls, and CoE guardrails. Integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API & integration platforms). Handling complex logic and integrations to address agency specific use cases (e.g. eligibility, payments) Writing and maintaining unit tests, performing peer reviews, and supporting UAT. Participating in CI/CD pipelines and sandbox management. Working closely with architects, business analysts, project managers, and testers to deliver reusable and scalable components to meet agency requirements. Assisting with production troubleshooting, enhancements, and maintenance activities post deployment. Maintaining, enhancing and refactoring solutions as new requirements or compliance mandates emerge. Providing an integrated CTI solution using HSCC's existing Telecommunication Virtual Contact Center (VCC) application. Implementing an integrated secure access solution via NYS' Enterprise Single Sign On (SSO) solution. Implementing capabilities to support new workflows. Qualifications:
Minimum of 5 years of Salesforce development experience (Service Cloud, Experience Cloud preferred). Minimum 3 years of experience with Salesforce technologies (APEX, Visualforce, Lightning Web Components (LWC), and Flow. Minimum 3 years of experience with Salesforce data model, security model, and public sector solutions. Minimum 3 years of experience with configuring case management public sector solutions and web technologies such as HTML, CSS, JavaScript and JQuery. Minimum 3 years of experience with API integrations and DevOps tools. Salesforce Platform Developer Certification or Salesforce Administrator or App Builder Certification.
Preferred
This consultant will be responsible for implementing the HSCC Salesforce solutions. Primary Responsibilities/Accountabilities
Building and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC to automate business process and case management processes. Creating flows, and Apex classes, and automation to support agency needs Maintaining technical design documentation, deployment scripts, and configuration guides. Adhering to data privacy, access controls, and CoE guardrails. Integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API & integration platforms). Handling complex logic and integrations to address agency specific use cases (e.g. eligibility, payments) Writing and maintaining unit tests, performing peer reviews, and supporting UAT. Participating in CI/CD pipelines and sandbox management. Working closely with architects, business analysts, project managers, and testers to deliver reusable and scalable components to meet agency requirements. Assisting with production troubleshooting, enhancements, and maintenance activities post deployment. Maintaining, enhancing and refactoring solutions as new requirements or compliance mandates emerge. Providing an integrated CTI solution using HSCC's existing Telecommunication Virtual Contact Center (VCC) application. Implementing an integrated secure access solution via NYS' Enterprise Single Sign On (SSO) solution. Implementing capabilities to support new workflows. Qualifications:
Minimum of 5 years of Salesforce development experience (Service Cloud, Experience Cloud preferred). Minimum 3 years of experience with Salesforce technologies (APEX, Visualforce, Lightning Web Components (LWC), and Flow. Minimum 3 years of experience with Salesforce data model, security model, and public sector solutions. Minimum 3 years of experience with configuring case management public sector solutions and web technologies such as HTML, CSS, JavaScript and JQuery. Minimum 3 years of experience with API integrations and DevOps tools. Salesforce Platform Developer Certification or Salesforce Administrator or App Builder Certification.
Preferred