Customer Service Representative/ Order entry
Kelly, Chelmsford, MA, United States
Customer Service Representative/ Order Entry
Job Posting: Customer Support Representative I Order Entry Company: ZOLL Medical Corporation Location: Chelmsford, MA Pay rate: $27/hour Essential Functions: Process orders by fax and email via the ORACLE database. Provide customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, shipping information, and navigation through the ZOLL web store. Ensure customer needs are met within the performance standards set by management. Interact with various departments regularly to achieve the best results for customers. Promptly answer emails for customers regarding placing orders, shipping/tracking information, returns, and credits. Process a high volume of accessory orders via fax, mail, and email. Provide accurate, professional, and responsive customer support to customers and all personnel within the organization at all levels. Qualify and execute credit, invoice-only, and return authorization requests. Provide verbal, faxed, and email order confirmations upon request by the customer. Educate and assist customers in navigating ZOLL's web store. Actively participate in TEAM meetings. Perform other tasks as needed. Skills Requirements: 2-5+ years of solid customer service experience, preferably in order entry Computer database knowledge. Professional telephone manner and customer focus. Attention to detail, minimizing customer-impacting errors. Ability to comprehend complex product configurations, handle multiple tasks, and demonstrate proven follow-up skills. Effective oral and written communication skills. Ability to learn, retain, and apply knowledge of ZOLL corporate policies and procedures, including sales order flow, shipping, and warranty procedures. Required/Preferred Education and Experience: High School Diploma or equivalent.
Job Posting: Customer Support Representative I Order Entry Company: ZOLL Medical Corporation Location: Chelmsford, MA Pay rate: $27/hour Essential Functions: Process orders by fax and email via the ORACLE database. Provide customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, shipping information, and navigation through the ZOLL web store. Ensure customer needs are met within the performance standards set by management. Interact with various departments regularly to achieve the best results for customers. Promptly answer emails for customers regarding placing orders, shipping/tracking information, returns, and credits. Process a high volume of accessory orders via fax, mail, and email. Provide accurate, professional, and responsive customer support to customers and all personnel within the organization at all levels. Qualify and execute credit, invoice-only, and return authorization requests. Provide verbal, faxed, and email order confirmations upon request by the customer. Educate and assist customers in navigating ZOLL's web store. Actively participate in TEAM meetings. Perform other tasks as needed. Skills Requirements: 2-5+ years of solid customer service experience, preferably in order entry Computer database knowledge. Professional telephone manner and customer focus. Attention to detail, minimizing customer-impacting errors. Ability to comprehend complex product configurations, handle multiple tasks, and demonstrate proven follow-up skills. Effective oral and written communication skills. Ability to learn, retain, and apply knowledge of ZOLL corporate policies and procedures, including sales order flow, shipping, and warranty procedures. Required/Preferred Education and Experience: High School Diploma or equivalent.