Tri-County Transit - Program Director

Leads services related to the implementation of Transportation programs according to agency philosophy, goals and values, based on federal, state and local laws. The Director will be strong in supervision and can coach a team of experienced managers towards a high degree of accountability and performance excellence and is able to think in an integrated capacity across functional program areas.

Essential Functions And Responsibilities

• E 20% - Is directly responsible for the supervision and operation of all personnel, programs and projects under Transit Services operating in the three counties of the TCCAP service area.
• E 5% - Has responsibility for recruitment, hiring, training, supervision, evaluation, and discharging of program personnel. Provides mediation and resolution support for staff conflict and employee complaints.
• E 25% - Responsible for general oversight of Programs to include allocation of resources, revenues, expenditures and budget performance. Develop program budgets with Program Managers. Monitor budget performance and take corrective action, as necessary, in order to meet program fiscal goals.
• E 15% - Oversee, write and manage grants and financial resources to support Transit Programs. Supervise grant reports and financial statement preparation for funders and for TCCAP Admin systems, ensuring that applications are complete, correct, all deadlines are met, and that programs are in compliance with all contracts, applicable state and federal laws, and program specific standards for service delivery.
• E 10% - Develop and implement strategies for improving program deliverables and program fiscal performance. Ensure that programs meet or exceed their strategic goals as defined in the TCCAP strategic plan.
• E 5% - Develop program fundraising and marketing strategies, encourage and facilitate program collaboration and cooperation with community members and other stakeholders, and cultivate a positive public perception of Program services and TCCAP as a whole.
• E 10% - Provide regular supervision to Program Managers that includes joint review of program fiscal reports and budget performance. Ensure that communications from TCCAP Admin systems are received, understood, and executed by Program Managers, as appropriate.
• E 5% - Represent Transit programs through participation in state and local initiatives relative to program/division goals for service delivery and is consistent with furthering the mission of the Division, and TCCAP as a whole.

Performance Measurements

• Handles multiple responsibilities in an effective manner; performs and executes all assigned duties as requested.
• Correspondence and communications are completed in a timely manner, with proper follow through and documentation. Uses diplomacy and tact to maintain harmonious and effective work relationships with coworkers and constituents; adapts to changing priorities and demands.
• Identifies and analyzes problems; formulates alternative solutions; takes or recommends appropriate actions; follows up to ensure problems are resolved.
• Executes and completes assignments in a thorough, accurate, and timely manner, within established deadlines and parameters, and finished product achieves expected outcomes; exhibits concern for the goals and needs of the department and others that depend on services or work products; handles multiple responsibilities in an effective manner; uses work time productively.
• Ability to exercise high level thinking, discernment, common sense, and independent judgement; able to independently problem solve and execute tactical plans and strategies to address issues; adapts to changing priorities and demands; effectively leads others in creative problem solving.
• Is able to effectively communicate and to influence others in order to meet organizational goals; shares information appropriately; relates well to all kinds of people; is able to speak well and write effectively and communicate ideas.
• Uses diplomacy and tact to maintain harmonious and effective work relationships with co‑workers, staff, and constituents; fosters public trust and staff confidence; shares information and resources with others to promote positive and collaborative work relationships; supports diversity initiatives by demonstrating respect for all individuals.
• Ensure all employees have a mid‑year evaluation and an end‑of‑year evaluation.

Knowledge And Skills

• Experience – Three years to five years of similar or related experience.
• Education – A college degree in a non‑technical discipline (e.g., BBA, BA, or BFA), or achievement of journeyman status in a recognized trade, or achievement of formal certifications recognized in industry as equivalent to a bachelor's degree, or in‑depth industry and job specific technical skills acquired through a combination of formal instruction and on‑the‑job training.
• Interpersonal Skills – Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

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