Associate Account Manager

Reports to: Director of Account Management or Senior Account Manager Job Description: As the Associate Account Manager, you will support the Account Management team by ensuring smooth, end‑to‑end management of customer programs. This role is highly collaborative, requiring strong communication skills, attention to detail, and comfort working with internal partners, overseas teams, retailers, and vendors. You will play a critical part in maintaining service excellence, troubleshooting operational challenges, and supporting growth. The Company: PM&J LLC, founded in 2007, has grown to be a leader in private label products within the United States.We are more than a manufacturer or vendor, we are an extension of our customer.At PM&J, you can expect to find a team that embraces cultural differences and values respect.Integrity and ethics are at the heart of our process and the finished product shows that commitment. Our expectation is that no problem is left unsolved.We work tirelessly to provide solutions and options for our customers so they receive the best value in retail.PM&J team members are skilled in both written and oral communication as we are working across the globe under tight timelines, so the ability to be concise and drive for clarity is daily priority number one.Despite our varying backgrounds, we approach our business in a respectful and tactful manner and follow through on our commitments. Job Duties: ·Manage day to day execution of assigned direct import categories/departments from start to finish ·Set up & maintain item information within retailer systems and NetSuite (internal ERP System) ·Support chargeback resolution across all customer accounts ·Pull/receive purchase orders from SPS and internal ERP system ·Work closely with retailer analyst for forecasts & troubleshooting of orders ·Provide invoice confirmations to Finance ·Analyze sales data as needed to identify trends and opportunities ·Proof law labels & hangtag information for accuracy ·Review all PO’s sent to overseas team, communicate any maintenance needs with retailers ·Assist Sales in preparation & delivery of presentations to buyers ·Perform additional account management duties assigned by manager ·Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. ·Analytical – Comfortable synthesizing data and informing decisions through insights ·Change Mindset - Thrive in dynamic environments and see change as a catalyst for improvement. Ability to adapt quickly, embrace new tools and processes, and contribute fresh ideas that help us evolve. ·Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. ·Quality Focus – Delivers accurate, thorough work and continually seeks improvement Qualification: ·2+ years of experience in Account Management Support, Inventory Management, or related operational roles ·Education- Bachelor’s Degree or equivalent work experience ·Prior experience in retail or consumer goods ·Prior experience with Word, Excel, PowerPoint ·Prior experience leveraging AI tools ·Prior experience/ability to use retailer systems ·Prior experience/ability to learn SPS and NetSuite systems (internal ERP systems)

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