Benefits Specialist
Insight Global, Vancouver, WA, United States
Overview
The Benefits Specialist will support a book of 65–85 clients, providing consultation, onboarding, and ongoing service for employee benefits programs. This is a direct-hire role, onsite five days per week for the first quarter, then transitioning to a hybrid schedule (3 days onsite / 2 remote). Roles include serving as the primary client contact, responding to benefit-related inquiries, troubleshooting payroll and billing discrepancies, and assisting client employees with benefits questions. The role works closely with benefit consultants and internal service teams to deliver a high level of customer service. The Benefits Specialist will lead annual renewal meetings, review plan changes and options, and prepare client-facing reports. Additional duties include reconciling invoices, calculating adjustments for payroll discrepancies, and ensuring accurate benefit payroll deductions, using Excel. This is a fast-paced, client-facing role, with peak season from October through January. Candidates should have working knowledge of group medical, dental, vision, life/AD&D, short- and long-term disability, and EAP plans. The department is growing and offers opportunity for career advancement. Responsibilities
Serve as the primary client contact Respond to benefit-related inquiries Troubleshoot payroll and billing discrepancies Assist client employees with benefits questions Work closely with benefit consultants and internal service teams to deliver a high level of customer service Lead annual renewal meetings, review plan changes and options Prepare client-facing reports Reconcile invoices and calculate adjustments for payroll discrepancies Ensure accurate benefit payroll deductions, using Excel Support a book of 65–85 clients Operate in a fast-paced, client-facing environment with peak season from October through January Required Skills and Experience
2+ years of group benefits administration experience (understanding deductibles, coinsurance, COBRA, etc.) Understanding of coverage lines: Group Medical, Dental, Vision, Life/AD&D, Short- and Long-Term Disability, EAP 2+ years of Excel experience (pivot tables, macros, filtering formulas) Strong math experience for calculations (multiplication, division) 2+ years of client-facing experience in benefits support Familiar with online enrollment platforms and payroll systems Ability to work in a fast-paced environment, with context shifting and strong critical thinking skills Nice to Have Skills and Experience
Payroll experience Accounting experience PEO experience Bachelor’s Degree
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The Benefits Specialist will support a book of 65–85 clients, providing consultation, onboarding, and ongoing service for employee benefits programs. This is a direct-hire role, onsite five days per week for the first quarter, then transitioning to a hybrid schedule (3 days onsite / 2 remote). Roles include serving as the primary client contact, responding to benefit-related inquiries, troubleshooting payroll and billing discrepancies, and assisting client employees with benefits questions. The role works closely with benefit consultants and internal service teams to deliver a high level of customer service. The Benefits Specialist will lead annual renewal meetings, review plan changes and options, and prepare client-facing reports. Additional duties include reconciling invoices, calculating adjustments for payroll discrepancies, and ensuring accurate benefit payroll deductions, using Excel. This is a fast-paced, client-facing role, with peak season from October through January. Candidates should have working knowledge of group medical, dental, vision, life/AD&D, short- and long-term disability, and EAP plans. The department is growing and offers opportunity for career advancement. Responsibilities
Serve as the primary client contact Respond to benefit-related inquiries Troubleshoot payroll and billing discrepancies Assist client employees with benefits questions Work closely with benefit consultants and internal service teams to deliver a high level of customer service Lead annual renewal meetings, review plan changes and options Prepare client-facing reports Reconcile invoices and calculate adjustments for payroll discrepancies Ensure accurate benefit payroll deductions, using Excel Support a book of 65–85 clients Operate in a fast-paced, client-facing environment with peak season from October through January Required Skills and Experience
2+ years of group benefits administration experience (understanding deductibles, coinsurance, COBRA, etc.) Understanding of coverage lines: Group Medical, Dental, Vision, Life/AD&D, Short- and Long-Term Disability, EAP 2+ years of Excel experience (pivot tables, macros, filtering formulas) Strong math experience for calculations (multiplication, division) 2+ years of client-facing experience in benefits support Familiar with online enrollment platforms and payroll systems Ability to work in a fast-paced environment, with context shifting and strong critical thinking skills Nice to Have Skills and Experience
Payroll experience Accounting experience PEO experience Bachelor’s Degree
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