Product Management Intern

Job Purpose We are looking for a motivated and curious intern to support our Product Management team in improving customer experience, reducing churn, and strengthening our sales install process. This role is ideal for someone who enjoys problem solving, analyzing data, speaking with customers, and helping shape real solutions that impact the business.

From This Experience, You Will Gain

Hands on experience in product management and customer experience

Direct exposure to customer research and process improvement

Opportunities to develop solutions that impact real business outcomes

A supportive team environment focused on learning and professional growth

Essential Functions Conduct Research to Improve Customer Churn

Call customers to gather feedback and insights

Analyze customer data to identify patterns and opportunities

Develop solution concepts that address churn drivers

Improve the Sales Install Process

Contact customers to understand their sales and installation experiences

Evaluate data to determine where friction points exist

Assist in designing improved process flows and recommendations

Test and Validate New Strategies

Participate in pilot tests of new processes or solutions

Provide clear feedback on what’s working and what’s not

Identify issues, gaps, or unexpected challenges

Help iterate and refine proposed strategies

Experience/Background

Strong analytical and problem solving skills

Comfortable speaking directly with customers

Interest in product management, operations, or customer experience

Ability to work independently and collaborate with cross functional teams

Curiosity, initiative, and willingness to dig into complex problems

Supervisory Responsibilities None

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