Customer Account Specialist
TRC Talent Solutions, Charlotte, NC, United States
Expanding Charlotte corporate office is seeking a Customer Account Specialist to join their Inside Sales Department. You will be responsible for account management, supporting the outside sales team, and contribute to delivering high touch customer service. Advancement Opportunity available, great benefits including quarterly sales incentives, profit sharing, and 401K. Salary up to $55K plus bonus.
Responsibilities
Manage weekly pricing updates in Excel, ensuring accurate revisions and timely distribution Maintain and update the order management database Track and manage warranty claims within the warranty database Communicate with internal teams to provide order status updates and resolve inquiries Collaborate cross-functionally with Sales, National Accounts, Marketing, Logistics, and Production teams Support sales and marketing initiatives as needed Communicate directly with customers regarding order status, updates, and related inquiries Qualifications
Strong proficiency in Microsoft Excel Excellent written and verbal communication skills Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously
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Manage weekly pricing updates in Excel, ensuring accurate revisions and timely distribution Maintain and update the order management database Track and manage warranty claims within the warranty database Communicate with internal teams to provide order status updates and resolve inquiries Collaborate cross-functionally with Sales, National Accounts, Marketing, Logistics, and Production teams Support sales and marketing initiatives as needed Communicate directly with customers regarding order status, updates, and related inquiries Qualifications
Strong proficiency in Microsoft Excel Excellent written and verbal communication skills Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously
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