Director, Account Management
ecoATM, Inc., Bentonville, AR, United States
Overview
ecoATM is a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people worldwide to join the mobile device re-use revolution to reduce e-waste and increase access to mobile technology. We seek a strategic and experienced
Director of Account Management , based in the Bentonville, Arkansas area, to lead and expand partnerships across our most strategic retail accounts. This leadership role will drive revenue growth, retention, and operational excellence across key channel relationships. The ideal candidate will own account strategy, deepen executive partnerships, and identify expansion opportunities including new kiosk placements, performance optimization, and additional revenue streams. The role requires strong executive presence, advanced analytical capability, and the ability to translate complex data into actionable strategies that drive measurable results. Location : Remote within the Bentonville, AR area Pay Range : $160,000.00 - $180,000 This position is eligible for short-term and long-term incentives based on individual and company performance. Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per applicable pay transparency laws. Learn more about ecoATM benefits here. ecoATM/Gazelle is an Equal Employment Opportunity employer. Applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. If you need assistance or an accommodation, please let your recruiter know. Key Responsibilities
Strategic Account Leadership:
Develop and execute comprehensive account strategies that strengthen relationships, drive long‑term value, and deepen ecoATM’s integration within each retailer. Expansion and Location Strategy:
Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations. Assess performance data, evaluate trade areas, and build data‑backed recommendations that drive incremental placements and revenue growth. Executive Relationship Management:
Serve as senior liaison to cross‑functional leaders within strategic retail partners. Proactively expand relationships by networking across merchandising, operations, sustainability, asset protection, and other key stakeholder groups. Revenue Growth and Retention:
Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long‑term renewals. Data Driven Insights and Analytics Leadership:
Access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities. Translate analysis into compelling client‑ready presentations that inform decision making and reinforce ecoATM’s strategic value. Account Planning and Business Reviews:
Lead joint business planning and deliver data‑driven quarterly business reviews that clearly connect performance to each retailer’s strategic priorities and financial objectives. Escalation Management and Problem Solving:
Manage complex escalations with urgency and professionalism. Conduct root cause analysis, coordinate cross‑functional teams, and deliver clear resolutions that protect the partnership and brand reputation. Cross Functional Leadership:
Collaborate with marketing, analytics, legal and regulatory teams including law enforcement partnerships, product, engineering, operations, and finance to ensure seamless execution and alignment across initiatives. Marketing Partnership and Traffic Growth:
Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in‑store awareness and customer engagement. Financial Ownership:
Manage account level forecasting and financial performance. Balance revenue growth, cost management, and investment decisions to ensure profitable expansion. Customer Advocacy:
Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long‑term strategy. Qualifications
10+ years of experience in national account management, strategic retail partnerships, or large‑scale account leadership Experience managing large, complex retail organizations with multiple stakeholders Proven track record of growing strategic accounts and exceeding revenue targets Advanced analytical expertise with demonstrated ability to access data, identify trends, and build executive level presentations Strong financial acumen with forecasting responsibility Exceptional communication, presentation, and negotiation skills Strong problem‑solving skills with ability to manage escalations and deliver resolutions Strategic thinker with ability to balance long term vision and near term execution High initiative, integrity, and attention to detail Bachelor’s degree in Business, Marketing, or related field required
#J-18808-Ljbffr
ecoATM is a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people worldwide to join the mobile device re-use revolution to reduce e-waste and increase access to mobile technology. We seek a strategic and experienced
Director of Account Management , based in the Bentonville, Arkansas area, to lead and expand partnerships across our most strategic retail accounts. This leadership role will drive revenue growth, retention, and operational excellence across key channel relationships. The ideal candidate will own account strategy, deepen executive partnerships, and identify expansion opportunities including new kiosk placements, performance optimization, and additional revenue streams. The role requires strong executive presence, advanced analytical capability, and the ability to translate complex data into actionable strategies that drive measurable results. Location : Remote within the Bentonville, AR area Pay Range : $160,000.00 - $180,000 This position is eligible for short-term and long-term incentives based on individual and company performance. Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per applicable pay transparency laws. Learn more about ecoATM benefits here. ecoATM/Gazelle is an Equal Employment Opportunity employer. Applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. If you need assistance or an accommodation, please let your recruiter know. Key Responsibilities
Strategic Account Leadership:
Develop and execute comprehensive account strategies that strengthen relationships, drive long‑term value, and deepen ecoATM’s integration within each retailer. Expansion and Location Strategy:
Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations. Assess performance data, evaluate trade areas, and build data‑backed recommendations that drive incremental placements and revenue growth. Executive Relationship Management:
Serve as senior liaison to cross‑functional leaders within strategic retail partners. Proactively expand relationships by networking across merchandising, operations, sustainability, asset protection, and other key stakeholder groups. Revenue Growth and Retention:
Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long‑term renewals. Data Driven Insights and Analytics Leadership:
Access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities. Translate analysis into compelling client‑ready presentations that inform decision making and reinforce ecoATM’s strategic value. Account Planning and Business Reviews:
Lead joint business planning and deliver data‑driven quarterly business reviews that clearly connect performance to each retailer’s strategic priorities and financial objectives. Escalation Management and Problem Solving:
Manage complex escalations with urgency and professionalism. Conduct root cause analysis, coordinate cross‑functional teams, and deliver clear resolutions that protect the partnership and brand reputation. Cross Functional Leadership:
Collaborate with marketing, analytics, legal and regulatory teams including law enforcement partnerships, product, engineering, operations, and finance to ensure seamless execution and alignment across initiatives. Marketing Partnership and Traffic Growth:
Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in‑store awareness and customer engagement. Financial Ownership:
Manage account level forecasting and financial performance. Balance revenue growth, cost management, and investment decisions to ensure profitable expansion. Customer Advocacy:
Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long‑term strategy. Qualifications
10+ years of experience in national account management, strategic retail partnerships, or large‑scale account leadership Experience managing large, complex retail organizations with multiple stakeholders Proven track record of growing strategic accounts and exceeding revenue targets Advanced analytical expertise with demonstrated ability to access data, identify trends, and build executive level presentations Strong financial acumen with forecasting responsibility Exceptional communication, presentation, and negotiation skills Strong problem‑solving skills with ability to manage escalations and deliver resolutions Strategic thinker with ability to balance long term vision and near term execution High initiative, integrity, and attention to detail Bachelor’s degree in Business, Marketing, or related field required
#J-18808-Ljbffr