Financial Aid Counselor I - Customer Relations
Inside Higher Ed, Statesboro, GA, United States
Overview
Job ID:
296054 Location:
Statesboro, Georgia Full/Part Time:
Full Time Regular/Temporary:
Regular Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern is designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. The university offers three vibrant campuses: Statesboro, Armstrong (Savannah), and Liberty (Hinesville). It is accredited by the Southern Association of Colleges and Schools and has earned additional accreditation from professional and academic associations. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region with opportunities for personal and professional growth. The university has been recognized as a strong employer and educational institution nationally. Job Summary
About this role:
Provide financial aid counseling to students/supporters throughout the students\' academic careers at the University. Responsibilities
Meet with and counsel students and/or supporters, virtually or in person, to advise on federal and state financial aid programs, eligibility requirements, and application processes. Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc. Assist with responding to service requests (phone, emails, tickets, appointments, etc.). Perform outreach to students regarding financial aid requirements. Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance. Collaborate with various campus partners/departments to provide accurate information for students. Represent the Financial Aid Office at University events. Engage students, supporters, campus and community partners by presenting compelling communication, both in person and virtually. Required Qualifications
Educational Requirements Bachelor\'s Degree Required Experience Two (2) or more years of related work experience Proposed Salary $21.75 per hour Additional Information Appointment Type:
Non-exempt position paid on a biweekly basis. Required Documents To Attach
Resume Cover Letter Two (2) Professional References Abilities
Knowledge, Skills & Abilities
Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Knowledge
Adhere to University policies and procedures to meet institutional goals and support the university\'s mission for student success Skills
Effective communication (verbal and written), organizational and human relations skills Apply Before Date
March 24, 2026 Application review may begin on March 17, 2026. Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251-2644, or email support@usg.edu. USG Core Values
The University System of Georgia (USG) core values are Integrity, Excellence, Accountability, and Respect. More details on USG policies are available online. Conditions of Employment
Offers are contingent upon background investigation including a criminal background check, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made subject to applicable laws, BOR/USG policies, and the right to request inspection of policies. Legal authorization to work in the United States for the duration of employment is required. Must be able to perform duties with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Proof of valid driver\'s license may be required. Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Reasonable accommodations for the search process are available through Human Resources: (912) 478-6947. Other Information
Work generally performed in an office environment Workweek may occasionally extend beyond 40 hours Travel may be required Background Check
Position of Trust + Education To apply , visit the official posting page: https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=296054&PostingSeq=1 Copyright ©2025 Jobelephant.com. All rights reserved.
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Job ID:
296054 Location:
Statesboro, Georgia Full/Part Time:
Full Time Regular/Temporary:
Regular Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern is designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. The university offers three vibrant campuses: Statesboro, Armstrong (Savannah), and Liberty (Hinesville). It is accredited by the Southern Association of Colleges and Schools and has earned additional accreditation from professional and academic associations. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region with opportunities for personal and professional growth. The university has been recognized as a strong employer and educational institution nationally. Job Summary
About this role:
Provide financial aid counseling to students/supporters throughout the students\' academic careers at the University. Responsibilities
Meet with and counsel students and/or supporters, virtually or in person, to advise on federal and state financial aid programs, eligibility requirements, and application processes. Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc. Assist with responding to service requests (phone, emails, tickets, appointments, etc.). Perform outreach to students regarding financial aid requirements. Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance. Collaborate with various campus partners/departments to provide accurate information for students. Represent the Financial Aid Office at University events. Engage students, supporters, campus and community partners by presenting compelling communication, both in person and virtually. Required Qualifications
Educational Requirements Bachelor\'s Degree Required Experience Two (2) or more years of related work experience Proposed Salary $21.75 per hour Additional Information Appointment Type:
Non-exempt position paid on a biweekly basis. Required Documents To Attach
Resume Cover Letter Two (2) Professional References Abilities
Knowledge, Skills & Abilities
Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Knowledge
Adhere to University policies and procedures to meet institutional goals and support the university\'s mission for student success Skills
Effective communication (verbal and written), organizational and human relations skills Apply Before Date
March 24, 2026 Application review may begin on March 17, 2026. Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251-2644, or email support@usg.edu. USG Core Values
The University System of Georgia (USG) core values are Integrity, Excellence, Accountability, and Respect. More details on USG policies are available online. Conditions of Employment
Offers are contingent upon background investigation including a criminal background check, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made subject to applicable laws, BOR/USG policies, and the right to request inspection of policies. Legal authorization to work in the United States for the duration of employment is required. Must be able to perform duties with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Proof of valid driver\'s license may be required. Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Reasonable accommodations for the search process are available through Human Resources: (912) 478-6947. Other Information
Work generally performed in an office environment Workweek may occasionally extend beyond 40 hours Travel may be required Background Check
Position of Trust + Education To apply , visit the official posting page: https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=296054&PostingSeq=1 Copyright ©2025 Jobelephant.com. All rights reserved.
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